D&M Auto Body

This location reminds me of a fast food drive thru. The focus at this location is on efficiency not quality. Their website claims to focus on quality and putting the customer first, but my experience was a far shot from what their website claims.
I dropped my car off at this location to get my rear bumper replaced. They called me to tell me the work was done. I was excited. However, when I arrived there were numerous defects in the work that I was required to point out. They agreed with me on the defects. I was told that I would have to come back to get fixed. I did not pay for the work.
There were 3 areas of defect that made it clear they cut corners. Specifically, a piece connected to the bumper that was not properly fastened to the bumper, a 5 inch crease in the paint that was clearly uneven, and the areas that I requested touch up paint be applied did not contain touchup paint.
I also noticed that the folks running the front desk would openly complain about their customers. I also got some weird looks when I was in there office. Extremely unprofessional. I wonder if this is the culture of D&M or just how the front desk operates. If you don’t like dealing with customers then go find another job where you are not dealing with customers.
I decided that going back to this location would be insane, so I called my insurance company to find another location that focuses on quality. I also filed a complaint on D&M through my insurance company. Bottom line, this location produces low quality work, but charges top dollar prices.
I would never recommend this location.

Fantastic customer service and great quality work.
Came in after a deer strike and they had my quote and rental car within 20 minutes. Conveniently called me with numerous updates as to the progress of my car, provided pictures along the way, and handled the insurance claim directly.
No hassle repair. Would definitely use again.

Good quality work but especially, great customer service. I got my estimate in less than 24 hours (insurance claim). We agreed on a mutually convenient time for the repair and they took care of everything form that point. Kuddos to Nicki at the Cedar Knolls claim office for her strong customer focus and can-​do attitude!