The Tint Shop

I came here recently after i received a 50 $ gift voucher. Let me first off say that the job was completed fine. I have no issues with my tint.
My main issue comes with the customer service. It took 3 hours to put tint on the top part of my windshield. When my tint was completed no one came to tell me it was done, however other customers who came in after me and had more tint work done were told theirs were completed.
They did a fine job but I will never return because of the customer service.

I don’t know why there are some bad reviews. I came today and spoke with Chris, who is an account manager of the shop. We sat down and he walked me through how to pick the best tint and gave me a good deal. 6 Windows, 20% all around except the front, high performance black film, not the cheap one like charcoal film. See picture for yourself. I was very pleased. Took about 3 hours to get it done.

I have recently had a terrible experience at the Tint Shop in Henrietta. I called about 4 times and spoke with the same salesman requesting information on an automatic car starter. They guaranteed me 2500 feet for $ 250 dollars. I dropped my car off late the night before and when I went to pick it up the following day the salesman who cashed me out said the staff was misinformed about the «true» distance that the car starter could reach. The one that they installed in my car for $ 250 is actually only for a distance of 1500 ft. He convinced me that it works great so I left with my car and its starter. Then, I quickly realized that the unlock button of the remote did not work. I called them and they said to come in on Saturday morning (a week later) and it would just be a «quick fix». I brought my car in Saturday morning and waited there for 2 HOURS for them to fix THEIR mistake. I had to stand in the main room because their waiting room had no heat and was freezing cold. After 2 hours, they said my car was all set and ready to go. After leaving, I left and then realized my trunk would not open. The remote did not work and the button to open my trunk in my car would not work. I could not get into my trunk. I called back and they transferred me to sales where nobody answered the 5 times that I called. I ended up driving back to the Tint Shop where I had to wait AGAIN for 15 minutes while they fixed the next mistake they made. Once they gave me back my keys, they said there was a fuse problem they created the last time I was there. During this entire process, I expressed my constant disappointment, frustration, and anger and not one time did they offer me ANYTHING to help me out. Nobody gave me a discount, any money back, nothing. I will NEVER go back to the Tint Shop nor will I recommend them to anyone else. I am extremely upset about this situation and cannot believe that after 3 visits and numerous wasted hours, I walked away with a $ 250 crappy car starter that I was told would be 1000 ft more than it actually was.

Let’s clear up a few questionable comments from The Tint Shop.
TINT SHOP:
«Hello! This is another message for Ken or for whomever is reading this review. We have attempted to rectify the situation several times with no reply.»
FACT:
This is a total fabrication made up by Tint Shop management in a vain attempt to CYA. You’ll notice it took one year for management to respond to my review. This is par for the course and was their first written reply to my review. I did receive a lot of verbal excuses why their work was not completed in a timely fashion. (Read my 2013 review)
TINT SHOP:
«We believe that this user may be writing about an experience from another place called the TInt Shop in Florida (since that is the location of the user). If we hear from Ken we will be glad to help but otherwise please disregard the 1 star!»
FACT:
I have homes both in Florida and in New York State. There is no question about it, I was «serviced» by the Tint Shop on West Henrietta Road in Rochester, NY.
BOTTOM LINE: All the king’s horses and all the king’s men can’t put THE TINT SHOP back together again. I will never return to THE TINT SHOP.
THE 1 STAR RATING OUT OF 5 STARS REMAINS as does its description «Eek! Methinks not.» If I could give it NO STARS I would.