The Pod Drop

I came in yesterday to get the screen on my iPhone 6 Plus fixed while I was on my lunch break. I was told it would take about an hour and I asked if it could be done any faster if possible. I left and received a phone call 20 minutes later that it was done! Awesome service. I will definitely be returning here for my phone needs!

Worst Experience ever. Walked in and stood there for 8 minutes with no greeting, no resemblance of acknowledgement as a customer in this business. When I finally had enough and left, suddenly someone was available. Go to Lombardos on First at next to quick pick.

I have taken multiple devices to the Pod Drop– Downtown Rochester location. The staff is knowledgable, courteous and have excellent turn around time. I have made numerous referrals to my friends and family and have heard excellent feedback. They also fix computers and have a done a fantastic job reviving my Mac.

If I could give this place no stars I would the are rude and unprofessional they don’t know how to help people and if they only know how to do iPhones and iPods don’t say you can fix a MacBook Pro and make me pay you 500 $ and give it back to me knowing it doesn’t work at all I’m never going back and I want my money back

I’ve bought a few refurbished products here and been satisfied, but better than that… their service is superb. Always friendly and go the extra mile for all my apple devices. Highly recommend them.

Found out the joke was on me when I had to go back to this extremely hard to find shop. Cracked my iPad and my then new iPhone 6. Should have went to Apple. Found this place through Unilocal and was pretty happy. The manager or owner gave me cost which he spun it into a great deal since I was getting both the iPad and iPod fixed. I mentioned the 10.00 off promo through Unilocal and he said he would not honor it do to the great deal he was giving me. He suggested a shatter proof screen be installed on my phone so I forked over extra cash for that which was fine. Over 300.00 later And same day, I had my phone and iPad back and although expensive, they did a great job! Unfortunately my phone was dropped again and the screen cracked! I was sad that I had to go get it fixed but glad that I had the lifetime guarantee from the shop that if it ever shattered they would fix it for free. Went to the shop and the same guy looked at it and rambled off some high cost. I explained that he put the protective screen on and guaranteed it or there would be no future cost in fixing. I even brought along the original receipt. That’s when I felt like a fool! See, as he explained to me like a 5 year old, the protective screen did not crack, the glass underneath it did and the guarantee was for the screen only! Ugh! Since I try not to feel stupid on a daily basis I left. Apple basically treated my phone like a disease since a third party touched it. I found another repair shop down the road which was great! Prices way lower, honored the Unilocal discount and when I had another problem, they fixed the phone again no cost within a certain time frame. Lessons learned!

The owner is amazing. He not only fixed my screen but fixed the back glass and the housing for free because ATT wouldn’t take the phone back: then he gave me a discount on a case for my new phone: this is a business with TOP NOTCH customer service.

I took my daughters phone here because she dropped it and of coarse the screen shattered, so I went on Unilocal and found this place right down the street I called about five other places and this was the best price… So I took the phone in really nice service done in an hour … Nice place

5 stars… they did an amazing job with replacing my iPhone 6 screen. My phone is like brand new. I have been recommending this place to everyone.

This was my second visit to this location. I’m so impressed with Rob, and his Staff. What a great job was done. First with my stylist that broke off inside of my iPhone. No Problem ! Taken care of, with No Charge !! You Won me over. A few weeks later, I noticed my laptop needed an antivirus update, and a check up. Since it hadn’t been in for over a year.
Great job done ! At a Great Price. Now I know where to send my Sisters and Friends. Thanks

This shop is worth the trip from anywhere! The owner, Rob is super knowledgable and super honest. We took an old, used iPad 2 in to see if we should replace it. He completely updated the software and helped us set it up again for nothing! It’s like new! He is a straight shooter and really nice to boot. What more could you ask for!

I bought a new iPhone 6 only four days ago and managed to drop it on the cement and completely crack the screen. I called Apple and my carrier, but both led me through unhelpful and time consuming automated systems and quoted me $ 175 to replace the screen, plus three to four days in the shop. I heard about The Pod Drop from a friend and decided to check it out. I was quoted $ 159.99 and received immediate, friendly customer service. Above all, I only waited an hour to have the screen fixed. When I picked up my phone, one of the guys (I think his name was Rob) gave me $ 10 off because he felt bad that I had broken my screen after such a short span of time. Overall, the employees were awesome & helpful and my screen looks better than ever without costing me (a poor college girl) a lot of time or money. Thanks The Pod Drop, you guys rock! :-)

Wow great customer service. I was so impressed. A couple months ago I had replaced my screen with their competitor down the street, I’ll never go back there again. Pod Drop was fast and reasonably priced. I will be telling everybody about this place.

Fast and dependable. Changed my husband’s iPhone 5 battery on the spot in about 25 minutes, for about half what the Apple Store would have charged me. And no appointment necessary!

The owner Rob was super helpful when I went in with an minor iPhone issue. He helped me out before my minor issue became a big one. He was quick, let me know how to avoid cracking the glass, and gave me a worst case scenario in case I had to come back. I was in and out in 5 minutes, and he threw in a free case. Awesome customer service. Hopefully won’t have any other phone issues, but if I do I feel confident I’ll go back.

What a great experience! My puppy chewed my phone and cracked the glass. It was really bad and the contract on my phone wasn’t up for another year. I called the pod drop and they said they could get it done that day. I took it in and not only did they get it done but it was done earlier than expected. All of my questions were answered and they gave some great advice on cases so hopefully if the puppy gets it again it won’t be as badly damaged. Super friendly and all around great customer service. I will be sure to recommend them!

Some other local shops wouldn’t replace my IPad screen because the corner was bent. Not an issue here. They had mine repaired in two days as promised. And you would have to know where it had been damaged to notice the repair. I will go back to Pod Drop when the need arises.

Rob is very knowledgeable and willing to help with any issues. They are the best at repairing ur iPhone and android devices!!! Worth spending the extra money for better parts.

Offered me a refund of $ 10 for making a mistake on the pricing, ended up dropping the ball and never pulling through. Talk about integrity.

Great service and very knowledgeable!
Rob was so nice and had my iPhone fixed in an hour. Fast friendly service with a smile. Even tho he was super busy he still took the time to be friendly which says a lot in this busy fast paced world. You will not regret choosing this place. :D