Garber Automotive

Fantastic experience. Place was crazy busy this summer, and I know why. The prices are incredibly fair for new car sales. Even my trade-​in was given a reasonable value.
Shopped 3 different dealerships. NEXT time, going straight to Garber.
Lastly, I went to service a different vehicle there. IMPRESSIVE customer relations, like every employee is trained on giving the public a good experience. Examples: straightening the magazines, checking the snacks, asking about the wait time, and calling women «Miss» instead of «Ma’am» — which my wife says is great because it makes her feel young again!
A place like this should be modeled by all car dealerships.

Very pleased at how relaxed this experience was. James our salesman was great and the finance guy, Alan, was not pushy at all. Would recommend Garber to everyone.

Yesterday my wife and I went to Garber Honda to try and buy a new Honda CRV. I have to say it was my worst experience trying to buy a car. The salesman was rude and very unprofessional. When I wanted to leave he started screaming at me and saying you are not leaving yet! On my way out he said we don’t need your business.
Almost 5 years ago I bought my Honda Accord there and the salesman was nice. Now since Garber bought the dealer its a different place. If I treated customers the way that guy treated me I would be out of a job!

i just bought a 2013 honda civic from garner and i am happy with my car and was happy with the service. i am young but with seeing my parents do the whole car shopping thing and this being my first brand new car i do not usually get along with car dealers as i find a lot of them to be pushy and overbearing. this dealership is very relaxing and i got a good vibe when i walked in. i needed a car quick under circumstances i was in and with civics being a popular car it was a job to go around rochester to see who would offer a 20 year old like myself a good deal. mark cassata is a great salesman go to him for your next honda!

I have to write an update to this post as I was extremely impressed with the response we received from Garber Honda upon bringing these issues to their attention. Immediately upon recognizing the mistakes that were made in the servicing process, the collision manager and local managing partner sat down with us to genuinely apologize for the level of service we experienced.
The apology issued on behalf of Garber Honda was truly a representation of their customer service values and I was thoroughly impressed with the way they handled the situation. Not just issuing an apology, the staff took full responsibility for the breakdown in processes that occurred and assured us that this was not the standard they are known for, nor is it considered acceptable.
I can confidently say that Garber Honda met their mission of developing repeat customers through the way in which they handled a less than ideal situation. It is an undeniably difficult task to turn a negative customer experience into something positive and I am impressed with the time, attention and respect that was paid to us in resolving our concerns. Honda’s staff turned thier errors into a learning opportunity and provided exceptional customer service in their response.
We plan to use their services in he future and expect that it will be a very different, positive experience. A big kudos to the Garber Honda staff for the way in which they won our repeat business.

I’m reviewing the collision center, as I have no experience with the other parts of Garber other than buying wiper blades from their Audi parts shop (and that experience was like buying wiper blades from a parts store as you would expect). By the way, I’m from Pittsford NY but commute to Medford MA, so don’t think my Medford MA tag means I wouldn’t know.
I had a collision repair done on my Audi there. I found them professional, super courteous, and they went out of their way to show me what needed to be done, worked with my insurance and made sure it was done right. I met Dave, the manager, and found him to be exceptionally customer service oriented. He even took me out to the shop to show me what they found and explain the repair to be performed, then later on in the experience he brought Wayne, one of the shop guys, out to explain what he fixed. About the only tiny niggle I had was the insurance company knew that Garber had finished the repair and called me before Garber called me, but we’re talking less than 3 hours difference here (and the insurance company wanted rid of me as quick as possible, as they were up for a rental car cost), so it wasn’t an issue at all. I had not read about Garber on Unilocal prior to going there, and after my experience I’m surprised to see the previous review, as that is not what I found. I’ll be choosing to go back there for collision repair for sure.

When I wrote this review earlier, Garber Collision (which is located in the same complex as Garber Automotive (did not have a Unilocal entry. I guess the changeover from John Holtz automotive was not quite complete & Unilocal hasn’t caught up to all of the name changes that transpired.
The first crack at repairing the bumper on my wife’s Acura did not go smoothly during this period of transition, unfortunately. There was a bit of mis-​communication from the shop as to when the repair would be complete. While the resultant repair appeared to be complete, we had issues with the aftermarket part used to complete the repair (which took almost three weeks). Needless to say, by the time summer rolled around the bumper had started to pop out.
Good news was that the Garber Collision team fully covered the cost of swapping out the bumper for a new part. Even provided a loaner for my wife! Turned her frown upside down & renewed my faith in Garber.
I’ll flesh out this review later and move it to the Unilocal entry for Garber collision…