DoubleTree

Great service, comfortable beds, paper thin walls… felt like my neighbors were in my room.

The service here is great, staff is very friendly and the hotel bar/​restaurant is great. Seriously the best cob salad I have ever had, we stop here just for the salad when we’re in town, even if we’re not staying overnight. Super fresh ingredients and a large portion, it is the only salad that can satisfy my cravings!

Doubletree has one of the nicest staff I’ve encountered in my quite numerous travels. They just rescued me when I left something at the hotel, bringing it to me by shuttle late at night. Just one example of the extra lengths they consistently go to. Beds are comfortable, restaurant adequate. The place is undergoing renovation and needs refurbishing. But I so enjoy the experience of being there, the décor is of less concern.

Have stayed multiple times. Only had one below average stay and customer service followed up with me to voice concern and fix the issues.

I stayed here for two nights over the weekend and was extremely impressed not just with the hotel, but also its staff. Service at the front desk is prompt, friendly, and accommodating. Service at the bar/​restaurant was the same. Also, the event planners who helped coordinate my friend’s wedding reception tonight were incredible. Always on their feet, bringing drinks to the bridal party and making sure we had everything we needed. (The mushroom ravioli with cream sauce and pine nuts was delicious as well.)
Also– the housekeeping staff left me a «Sorry we missed you» basket at my room today because I left the «Do Not Disturb» sign on my door. The basket had extra towels, toiletries, and bottled water! What a nice surprise for your guests!
Overall, outstanding job with housekeeping/​room cleanliness, bar service and restaurant food, front desk, and event service/​food. If I didn’t live all the way across the country, I’d be back here again in the future for stays and events.

The servive all around is excellent! Be sure to check out the breakfast buffet on the way out. The service is wonderful, friendly and accommodating. The food is delicious! A great way to begin a day!

out of town for work and most of the time try stay at the Hampton inn but double tree are affiliated with the who whole Hilton franchise. This hotel is very nice. seating everywhere to get away and do your thing. Nice Bar and lobby area. Great food and staff. Breakfast buffet was awesome. And on top of that nice pool and Fitness area. Def would come back… Rates when I was here was $ 169

Very friendly staff. Great breakfast. Awesome conference room & beautiful lobby. Awkward moment: didn’t realize the blinds weren’t pulled all the way, people walking past can see inside the room!

I remember this when it was a Holiday Inn Holidrome. Doubletree has done a nice job with this hotel. It’s a bit old, but they’re starting to make nice improvements. The staff was very friendly. The bar is situated in the center of the dome area. Pool and meeting rooms are close by. The gym is around the corner from the bar and feature the standard Precor equipment. Room was clean and food was good. Our price was also very reasonable.

Where do I begin…
— they messed up our reservation and had us on a pull out couch instead of a king sized bed
— the wifi is not free though ours was comped for the bed mix up
— the bartenders are nice but clueless on how to pour a straight cocktail
— my billing was mixed up multiple times to the point I will be hawking my CC bill
— the top floor is subjected to an on again off again droning noise from rooftop apparatus
— there was a giant spider in my room (can’t really fault them but it added to the negative environment)
— the receptionist was completely void of personality
— the pool is open late which meant families running through the hall screaming and yelling after 10pm.
Positive
— room was clean
— bed decently comfortable
— garden ish bar (why we wanted to try this hotel)
All in all — nice enough but save your $$ for a better hotel. This one was not worth it.

This was my first time staying here although I’ve attended events at the hotel before.
My friend and I walked in to find a hotel FULL of middle school aged children. Apparently, there was a hockey tournament in town. I was a bit concerned that the stay wouldn’t be as restful as I’d hoped. The children running through the halls around the rooms and knocking on the wrong doors because they forgot their or their parents room numbers confirmed my worries.
The room was clean. The air/​heat was difficult to regulate. Our room was freezing cold when we arrived. We cranked up the heat before leaving for the evening to try to warm the room to something livable.
Room service was very friendly. One of our meals arrived under-​cooked, but was replaced promptly!
I would say that my stay here was fine and I would stay here again (in the hopes that the hotel isn’t full of unattended children.)

Came to this hotel today on a business trip. Was stunned to find out that there is no complimentary wi-​fi service. We have to pay for it, $ 9.95/day. Asked the front desk for the complimentary wifi code, she said no and asked me to use the wifi service in the front lobby. But where are the electric outlets? The front lobby is steaming hot due to the swimming pool/​jacuzzi.
For business travelers, it’s a challenge doing business in this hotel. Lesson learned.

I generally stay at the Residence Inn down the street, but stay at the Hilton when Residence rates are too high as a corp discount here. I like the staff here, and the food is always great. Have had numerous room issues different times I’ve stayed, and there was the mouse… but it is next to a field. Manager took care of what they could, but it’s not my first choice.

A nice place. We stayed here for a hockey tournament… with 12 other teams. So the place was overrun with rowdy kids. For the most part the security staff kept things under control. To accomodate the other guest NOT here for the hockey, they try to enforce a 10pm curfew.
The hotel is very close to every possible food establishment that you could possible think off so finding a place to eat away from the hotel restaurants is easy. The restaurants inside the hotel are just way too expensive for what you are getting. $ 15 breakfast?!? $ 20 for rigatoni bollenaise?!?
The hotel itself if very large and is in pretty good shape. The service is very good, from the front desk to the maid service. Everyone was friendly and accomodating. Well except for the grumpy security guy that kept chasing the boys around for playing knee hockey in the hall way. :)
The Wifi is actually free, contrary to a previous review. Perhaps they have changed their policy since that review was written. The speed of the connection can be a little spotty if there are tons of people on it… which is probably the case most of the time.
The free warm chocolate chip cookies they give out at the front desk are great. :)

This location gave me a good rate. I got a fifth floor room which was very acceptable. It was quiet and exterior windows could not be opened. They had redundant elevators: great if one of them fails. Chris C. is right: this location is different from most Doubletree properties.
The structure is like a small indoor stadium. The central lobby is indoors and has an aluminum-​frame glass roof. Inside there is ersatz plant life, a front desk, a bar, and an indoor swimming pool. During a Rochester winter, this enclosed area would be a good feature.
Hotel tax is 14%. Ouch.
There is a Business Center with computers, a facsimile, and a phone off the lobby. This is a normal feature of Hilton properties. Hilton properties are switching from a variety of configurations to a uniform Windows disk image. This location has the new disk image. About 15% of the Hilton properties I visited on this trip have obvious security problems. Things like, ‘Your antivirus subscription has expired.’ The new uniform disk image eliminates these problems, so far as the user can tell. I’m not trained in the details of computer security but would not use a computer with an obvious security problem like expired antivirus definitions or an expired subscription. Computers here are okay. Some other locations were not.

Great place to stay if you enjoy being overrun by out of control children. Not my thing. They seem to cater to sports teams which never seem to have enough chaperones.
The rooms are nicer than you might guess based on the hotels exterior.
Parking lot is riddled with crater sized potholes.
Thermostat system in my room did not work as advertised. Supposedly, you can use either the wall thermostat or the one on the window side unit. The wall controls didn’t work at all.
Staff is super nice! Big plus. Still, I would not stay here again. There’s just too much commotion and too many shortcomings.

This Doubletree is a bit different than the average ones and is an interesting fit for the Rochester area.
From the outside the hotel looks rather non descript other than the large glass covering at the front which is actually on the backside from the main road it is on. When you walk the front of the lobby seems pretty standard and then all of a sudden you walk into a giant atrium. The hotel is 6 floors that open into the atrium so it looks like each floor has a giant balcony which overlooks the atrium area. On the ground level is a pool, open air bar/​cabana area and lots of open space. Its like they were trying to make it feel like a tropical resort in upstate NY.
The rooms are pretty standard for a Doubletree. The only weird thing is the sliding glass doors that open onto the balcony. This wouldn’t be a big deal if the balcony was limited to just your room but it is just one giant shared one for the entire floor. So people walk by and are basically on top of your room. So if you want natural light you have leave the shades open and you have no privacy or you keep them closed for privacy and have no natural light.
The staff were friendly and helpful in all my interactions with them and I found the price of the hotel to be the same as the Hampton Inn that I usually stay in. So this has become my new go-​to hotel in the area.

I liked it better when it was dubbed «the Holidome» The renovations that took place after Doubletree took over this hotel have killed the Open feeling once experienced in the lobby/​atrium area. The rooms are okay, but nothing to write home about, and not worth the upcharge for the new name. If you like staying in a Holiday Inn for the price of a Doubletree, and deal with the noisy atmosphere, feel free. For the price I’d prefer to take my business elsewhere. Perks do include a swimming pool and hot tub, but there are other hotels in the area with the same perks, with nicer rooms, nicer atmosphere and for much less money.

Oh how I will miss this place. for the past 2 years during Labor Day weekend. it was my home away from home. The massive atrium that opens up the inside of this hotel is just beautiful. Coupled with the pool and hot tub right there as you walk towards the main elevators, the design of the place is very simple and elegant.
The room service is nothing to rave about, but the majority of the employees there are very helpful. Restaurants that are open pretty late are plentiful in the area. but options do certainly get more limited after 11pm.
Rooms are just as you would expect, nothing special. though having a room facing into the atrium, you’ll get a nice sliding glass door that opens right up into the hallway. It’s a very hotel room party friendly feature.
BTW, just get the lobby’s wifi login information, and you should be fine using that in your room than paying for whatever they would otherwise charge you.

This sounds dorky, but I felt like royalty walking into the Doubletree. Maybe it was the majestic ribbon-​like material that canopied the indoor pool, or how spacious the central fitness center was (4 tvs, 4 treadmills, some ellipticals, bikes, 2 weight machines, and free weights!). Or the welcome chocolate chip walnut cookie I was presented with at check-​in.
Room service was prompt and friendly. The window of the rooms look out into the interior of the hotel, which reminded me of the Embassy Suites.
Nice amenities. V. comfortable stay.