Verizon

Do yourself a favor and go somewhere else, it’s for your own good.
#not a happy place
#run
#F****** a** holes

I have never had a problem with my phone or the service here. I also avoid the weekends when they are busy with impatient customers :)
I do like their pay stations, very easy to use.

Wow, have some time on your hands. In speaking with the service folks they are one of the busiest locations in the north east. That being said when it was my turn up at bat I was well taken care of. She asked questions to make sure that all my i’s were dotted and t’s were crossed. And heck if I did have my fancy pants phone I couldn’t check into Unilocal!

On our most recent visit, we discovered that the entire layout of this store has been redesigned and it is rather confusing. Cell phone models are located on the back wall. There are multiple stations where each worker assists customers, but no clear area for tech support or where customers can go for quick assistance. Around holiday season or busy days, this layout can be especially confusing and frustrating for customers seeking quick assistance.
Upon entering the store our names were taken and the greeter also asked our intention for the visit. We explained why we were there and stood for about 40 minutes waiting for assistance. While waiting, we browsed the newest phones and after looking at the iPhone for about 1 minute, an employee said, «excuse me,» asking me to move in order to show another customer the phone. His tone and manner were completely unacceptable!
After the long wait, John appeared and was unable to assist us with our concern. This was fine, but when inquiring about adding another phone to our plan, he basically told me I was crazy for wanting to keep my unlimited data plan and even offered me an allegorical story comparing unlimited data to unlimited pizzas. We obviously decided to leave with nothing on this visit as a result of condescending arrogance of this customer service rep, but mainly because of his awful awful story about unlimited pizzas. I’m convinced that he must have been on a mission to deter us from buying a new phone.
My most recent experience warrants only one star. I recommend being as detailed as possible with the greeter at the front door because it may save you time, but most of all she’s probably one of the nicest employees that you’ll encounter past the front door.

Worst customer service ever! Even though they make a list of people who needs to be seen, they ignored and attend to the person who came after me! And to remind you I was waiting there for an hour! And another 30 mins at the Verizon in the mall. I would never choose Verizon as my phone company after this encounter. Everyone’s time is precious and should respect that, however they neglect to do so.