XFINITY

The installation was excellent. The internet speed and reliability is very, very good so far. My downgrading of Comcast has been caused entirely by the xfinity customer service and rebate center. I got a good deal on a 2 year package that included a $ 50 prepaid VISA card that was supposed to be mailed to me after I had paid the first 3 months bills. I have now paid 5 months of Comcast bills and called them 4 times. They have a special phone number to track these 1−800−526−3268 and a website
. I get a different story every time. Now they promise me that I will get it in about 4 more weeks. I smell a cow pasture.

Ive never had Comcast until I moved into a townhouse that only supported Comcast. I’ve never had to call customer service on a company as many times as I’ve had to with Comcast. I paid for internet/​cable and when they sent me a cable box, it was broken. I called them to send me a new one, and they said that I was probably just installing it wrong (thanks for assuming I’m an idiot) and they would send someone over to do it for me with a charge. Once they came, they told me that the box they sent was broken (…) but they didn’t bring a replacement since they assumed I just didn’t install it properly. The Comcast guy ended up finding a cable box in his truck and installed that. Now, every month I get charged an HD technology fee because the Comcast technician installed a different type of cable box than I signed up for. In order to get this fixed, I would have to pay $ 50 for a technician to come in and switch the box (which is ridiculous seeing as this was Comcasts fault and not mine).
I’ve called Comcast at least once a month since I’ve gotten their service and have had to call three times a week every now and then. I’ve had the service for only 4 months and I’ve had to call Comcast at least 20 times.
This will be the first and last time I ever sign up for Comcast– lesson learned!

1. they raised my internet bill to blast without telling me, from 50 to 70 dollars
2. they have charged me $ 8.00 a month for the past year for «renting» a modem when i’ve been using my own, and they refuse to reimburse me
3. they blame their irresponsibility of not finding the modem on me
4. they have made me call them back 6 times over the course of 2 weeks to settle a ticket that the customer service rep i first talked to never submitted
they treat you like poop because they know there’s no other internet provider out here. i want with all my little heart to cancel but i’m basically stuck. VERIZON. PLEASE COME TO BLACKSBURG AT 25 MBPS. verizon’s customer service was super sweet to me when i asked about switching. sigh.

I first started my epic journey to set up internet and cable on July 10^th… Today, I got the email saying it was finally resolved. First, they tell me I never ordered the equipment. Then they tell me, I only ordered it, not shipped it. Then, it never comes anyway! Finally, a technician comes out (half an hour late) and installs everything (this was August 10^th, so a month after my first call and ten days after we move into my new apartment). The next day, the cable stops working! Four days after that, I get another technician in and gets everything working again. Now, at this time, I was told after he left I was supposed to call the call center and have a discount taken off. The technician says, don’t bother, just go to the office. I do. Suddenly, we get a bill for the full price! So I go back to the office and they ask me why didn’t I call the call center! Today, I finally got someone to take the discount off so it should be resolved, but this should not have been this difficult. Wendy at the Blacksburg office was very helpful and sympathetic every time and the rest of the people there I can’t complain much about except for they really can’t help you much. It’s been awful! If I had another option for internet/​cable other than satellite, I would have dropped them August 11^th.