Steve’s Towing Service

Most unethical, convict filled company around. I am a maintenance supervisor for a property that has a contract with steves. Last night, steves guys were called by our security to tow a vehicle illegally parked on our property. Well, showing up for one isnt enough so they go through every car in the parking lot checking for parking permits, which are necessary to park within the gates. They decided to tow my girlfriends car that clearly had a permit (sticker) on the driver side window. No window tint either. I called jason, who I believe is the owner on his cell (909) 580‑0915, and this guy was very adamant that there was no sticker, and I was wrong etc etc. So I told him, the car has been here for a year, never had an issue. Then one night the permit disappears and they tow the car. I basically said either the permits there, or his crew took it off and if thats what we’re working with then we may need to look to a new vendor. He replied with something along the lines that his guys wouldnt do that, the sticker isnt there, and hes not going to listen my threats, and I will have to pay for the car to get it back. He then ended the call. 20 minutes later, I received a picture from our security guard’s camera that was taken of the windshield. From this picture, you can see the permit on the driver’s side window. The assistant manager in our office called jason to tell him this and he said he would drive over to the vehicle to check it out. So this whole time he blindly assumed I was lying and his guys were right. Guess what? The permit was on the window in plain sight. Jason calls our assistant back to tell her its there and we can have the car back. He also says that its our fault it was towed because it was hard to find. Hard to find? On the drivers window with no tint? He then refuses to deliver the vehicle back to us, forcing my girlfriend to leave work early and lose money to get her car back. Real top notch liars and cheats. They didnt even have the decency to apologize. The regional manager for our company told us to remove them from service here. Do not use steves for anything.

This is the worst tow company, they illegally tow cars as they did mine. They take side money to tow cars. Beware!!! Know your rights and don’t let them get away with the lies they tell as to why your car was towed! I got my car back free of charge after threatening them with legal action and involving the athorities. I got 3 different stories as to why they illegally towed my car, none of them could be substantiated. Crooks is what they are and they should NOT be in business period! Just FYI they have horrible customer service and can’t even register with the BBB because they are so awful!

Got in a collusion this morning and was taken to the hospital in ambulance. The Highway Patrol used this company’s service to tow my damaged vehicle off the freeway on ramp. After I’m out of the hospital I’m trying to locate my car with the information the officer have given to me, I finally got a hold of this company. At first a man answered and he sort of have an attitude, as if I’m not suppose to contact them. I gave him my license plate number to verify if my car is there he said yes, I then asked for their address he cuts me off and put me through another line I thought he was going to connect me to someone else, but the line ringed twice and turned to busy tone. So I hung up and called back, this time a lady answered and she was very rude, I explained to her again why I’m calling and she said that she doesn’t believe that I am the rightful owner to my car and she won’t release any information to me. I asked her how will she identify me over the phone if she doesn’t believe me, she sounds very uneducated and can’t answer my question. So I calmed her down (like seriously??? I’M the customer here) and I explained that I just need their company info so I can let my insurance know where to pick up my car, she FINALLY gave me what I needed after taunting me and given me a bunch of runaround, very childish comments like «oh you won’t get that out of me… I DON’T THINK YOU’RE THE OWNER! no matter what you say…» And «only the name on the car registration is the owner to the car» (no DUH!) repeatedly. I told her that I will be there with my car registration and ID and that shuts her not-​so-​smart ass mouth up. NEVER will I use this company’s service nor recommend them to anyone!!!