Petersen Dean Roofing & Solar

Wow what can I say about this amazing company… very knowledgeable, kind, professional and attention to detail, they are still checking on me and making sure that everything is satisfactory… from there salesman Richard to Amber and Jessica to there installation crew… they beat the competition hands down and if you are a vet they give you a nice break for serving you country… a big thanks to Petersen Dean

Save me 5 k also beat some companies bids I was compleatly satisfied ! I have 32 beautiful monocrystalline the other competitors were only giving a moniter hands down no pressure sales this company explain the pages of in very good dealrt

We went from one solar company to the next. I sat down with a dozen companies and non of them could compete with Petersen Dean. The name of the Rep who helped us through this all was Richard Bruce. From the very beginning there was no BS spewing. Right to the point. Here are the numbers and here’s what cost. PERFECT. That’s what I’ve been waiting for from all those other companies. Before they came out I researched their company, just like I had the others. The only option is to purchase with them. We wouldn’t lease a car so why would we lease solar, After the name came out to inspect, we made the appointment to install! The day they came to install it was suppose to rain, so they sent out a few crews and my panels were up in 3 hours! Talk about fast! The panels are up, the conduit was hidden and the parts exposed were painted with a color match of my home. They ran us through all the details and explained everything. They have been up and running for a couple months now and out meter is going backwards! the phone app is so easy to use too.
Only bad thing I have to say is the Project coordinator never had a clue what was going on. But that’s okay bc we had Rich to help us out! He always answered my texts and calls and did everything in his power to make sure we were happy!

my husband and I have been getting quotes for 2 weeks now. I went to their website and loved how easy it was. I set up an appointment for yesterday at 6pm. We held off on making dinner, and taking our son to his class so we could both talk to the guy, and be involved. 6pm came around and no one showed up. no call, no email, nothing. I guess this makes our decision on this company for us.

We researched solar companies and decided to call Petersen Dean because we don’t want to lease solar panels; we want to buy the product. We have seen the problems some of our neighbors have encountered who leased the solar panels. We set up an appointment for a sales rep to come out, which he did in about 3 days. Our sales rep, Milo, was very courteous and helpful in explaining how solar panels will help us save money as well as the different loan programs. He answered all of our questions, both in person and via e-​mails/​texts. We would recommend Petersen Dean and feel that Milo is a definite asset to the company. As installation proceeds, I will add more to my review.

I had Petersen Dean install solar on my house in november. Installation was quick and pleasurable. They are a very professional, courteous, and knowledgeable, had someone to contact during the process and again on the conclusion with followup calls from the company.
Overall I would and have recommended them to everyone I know. Great company, they offered a senior discount and even a discount for partial cash payment and arranged all the financial loan doc’s with ease.

This review is NOT based on work done… just about their website and lack of information.
So I heard an ad for this company on KFI and since I had a roof leak I figured I would call them. I looked at the website and saw that they primarily do solar install. They did mention roof repair so I called them. The customer service person was very nice and helpful. When all was said and done I was told that because they did not put the roof on the house or the solar panels on the house they would not be able to bid on a leak repair job. I completely understand that but if you would have made mention of that somewhere on the website then I would have not wasted my time (or yours) on the phone.

The company followed up with me and offered to provide wild life netting for my solar at a discount, which restored my faith in the company again. Sad this couldn’t have been done initially to make an upset customer mad, but better now than never! Thanks petersen dean!

A little over 2 years ago my wife and I decided we were going solar. We had been warned by a family acquaintance who is also a SCE home office employee of the impending rate hikes.
If took us about 1 year and three different solar companies to finally pick Petersen Dean. Alot of factors played a role in this decision…
#1. Cost. Petersen Dean was the cheapest per kilowatt hour compared the SCE rates. Money talks bs walks!
#2. Materials. call me a patriot and I am proud to be an American! All materials were made in the good ol’ USA including the solar panels.
#3. Confidence. after reading multiple reviews and personal research I knew using a roofing company that has adapted it’s business model to match demand into a roofing and solar company was the right choice. after all if something went wrong during install on my roof who better to fix it.
#4. Install crew. we watched a different crew install for a different company on our neighbors house and it was a disaster including watching them drop a panel off the roof onto the driveway. Our install was 100% professional. The crew was on time. spoke English and offered me a small adjustment to the original plans. This change is a huge deal and has proven to be the best placement of the inverter. Not to mention they replaced and installed several roof tiles which I had broke a few years ago without even being asked to do so.
#5. Customer service. top notch service from my personal install representative. Great idea BTW to give each customer a single «go to» person for questions, concerns and follow up.
#6. A simple repeat of #1. cost… my annualized SCE bill after the first year was approx $ 165. Yes $ 165 for 12 months! Even with my financing payment for my solar power system and the annualized bill I saved about $ 2,000 dollars in the first year. not to mention my dollar for dollar 30% tax credit.
Best long term home improvement investment I’ve ever made for my home and family!

Thank You Petersen Dean. The solar installation went great. Love my solar. We shopped a bunch of companies and in the end picked P&D. Months after installation we had a leak on our roof. Don’t really know if it had to do with foot traffic from installation, being that it was on other side of roof or just needed to be fixed because its old. P&D came out after we got a quote from a roofing company and P&D fixed it for free. I teared up with emotion when Jose said he will take care of it. This really made my year. What great customer service. Its nice to know that there is people who take pride in their work and care. Thank You Petersen Dean.

The installation of the panels and inverter were great. They did a great job installing everything and it looks great. The problem I have is during the installation one of the guys stepped on one of the 2×4’s above the kitchen while in the attic and it broke. It caused a crack in my kitchen ceiling. What was great is the man who did it told my wife about it and apologized. He said he would fix the 2×4 the same day and for my wife not to worry. He also said Petersen Dean would send someone out to fix it the ceiling. The installers were very professional and courteous to my wife. 5 stars for the installers.
Petersen Dean sent a guy that knew nothing about paint. He basically took a sample and went to Home Depot to get paint. His problem is he got a satin when its a flat paint. He kept on trying to match it but couldn’t. Now it looks like I had a water leak in my ceiling. This happened in October 2014 and i’ve been getting the run around ever since. I’ve spoke to a representative numerous times to try to resolve this matter and haven’t got anywhere. The representative told me she was going to look for painters and never did. So I had to look for a painter to come out and give me an estimate. The painter who came out said he would have to paint the whole ceiling since the guy from Petersen dean messed it up. That he would need to primer the area that looked like a giant water spot or else the paint would bleed through. The estimate was for $ 700. I emailed the representative with the estimate and she called me telling me that she spoke to one of her managers. Her manager told her they would only give me $ 500 to get it painted. I told her how is that? I didn’t cause the damage on my ceiling and now you want me to come out of my pocket $ 200. Doesn’t seem fair to me. She told me she would have to speak to a manager to get it approved. After a couple of weeks it was approved and she would be sending a check for $ 700 to paint the ceiling. I received the checks and one for $ 250 was made out to me and the other for $ 450 was made out to the company that was going to do the painting. Well i’ve been trying to get a hold of the company to paint and no one has called me back. Now I’m stuck with a check thats not even in my name and I called The representative again. She told me she would have to speak with a manager again to see what they could do. That was over 4 weeks ago and I haven’t heard back from her. I’ve even called and left her a message. Thanks!!! Good way to treat customers Petersen Dean. All I can say is your customer service is horrible Petersen Dean. What really pisses me off is that my wife and I see your commercials all the time. Just reminds us of the headache it’s been trying to get this matter resolved.

I just had 40 solar panels installed by petersen dean
I can’t say how great of a job his crew that came out
Did there was about 15 guys and handled business
And professional and clean work, I have a service business and I can say that I will tell anyone who wants solar to use them! thanks to Oscar and his crew!!!

My wife and I just had our third roof installed by PetersenDean. It is an old bed and breakfast inn that had three old layers of asphalt shingles. One of the layers had asbestos contained in the shingles
The two other roofers I contacted made no mention of this and when I brought it up they said it was no big deal. However the representative from PetersenDean informed me that there was a protocol for removing and disposing of this hazardous material.
Having used PetersenDean in the past I hired them again for this project. They were not the low bid. However they consistently demonstrate professionalism and competence.
The old roofs came off (while we remained open) and great safety was also demonstrated for our guest. The new heavy duty shingles went on without a hitch and they cleaned up perfectly. I have now used PetersenDean three times and each time they performed perfectly.

The entire process was very painless, and they had my system installed in only 5 hours! I would give them 5 stars if it weren’t for their deceptive marketing and advertising practices. In all of their marketing and promotional literature (as well as their «about us» wording on Unilocal), they boast about only using American made panels, inverters and racking. This is true of the panels, but alas, that’s the only American made part of my installation. My inverters (Enphase) are made in China. As is my racking (Magerack). I’ve raised this issue with PD more than several times, and have yet to receive ANY response.
In the end, you certainly do get a quality installation with PD, but be sure you know up front that regardless of what they tell you or put in writing, they DO NOT use all American made products in their installations. I would have no problem with the origin of the products (Enphase is probably the best name in microinverter technology, and the racking is just a bunch of aluminum), but I just wish they would be completely honest in their sourcing and not try to deceive the public into thinking they are being patriotic and using all American made products.
On Edit: My thanks to Jim Petersen for responding to my advertising concerns below. I’ve since spoken with the president of their solar division and they’ve made everything right. Apparently the use of Chinese racking on my project was due to supply issues with their normal vendor and the decision to use this supplier was made at a lower level without the knowledge or approval from top management. PD has offered to replace the Chinese racking with their USA made racking. That’s what I call commitment to customer support! Additionally, the use of Enphase microinverters is not part of their standard package, and the advertising verbiage is based on their central inverter systems (which are all-​American). They’ve revised their contracts to reflect the fact that by choosing microinverters, all components may not be American made, so customers are well informed ahead of time.
I’ve gladly revised my review to 5-​stars! Petersen Dean has gone out of their way to make things right with me, and I know future customers will benefit from the dialog that this review has opened up between PD and me. Past advertising issues aside, I have always had faith in PD as a company and throughout all of this. I’ve never thought twice about recommending them to family and friends.