Moss Bros Chrysler Dodge Jeep Ram – Riverside

I really enjoyed my experience there, they did regular inspection and oil change for my car. After maintenance, the found out that my car has some extra issue, and they fixed it for free. I could not be more pleased with the service advisor Tamiko Kyes, who helped me a lot. Love this place, nice people, great service. Highly recommended.

I been meaning to review this place for over 9 months.
My experience here is unforgettable! This was my first time purchasing a car on my own. I had a great experience with Tarik! He knew exactly what I wanted so he got me a 2013 Nissan Sentra I instantly fell in love with my cool sporty car.
Tarik assisted and valued me as a great customer and even worked out an affordable deal for me. I was astonished since I have ok credit and I’m a first time buyer.
I recommend this place as they are friendly and try to work with your credit and budget!
Thank you!!!

Trust me, coming back here is the last thing we will do. Not only did they have us there for about 3+ hours, but they left us alone for about 30+ minutes. Probably because they knew they couldn’t get us the car for the payment we could afford. After getting pissed off and almost leaving, then Fares stops me and finally gives me an update to the situation, telling me that he can’t finance me but can finance my Fiancée for $ 400ish a month (WAY too high). I tell him I’m just going to go get a dart that is cheaper then, he decides to give his two cents saying we won’t get financed anywhere else. Whatever.
Felt cheated, lied to, and just plain abused. They did all the typical sales person stories in one night. Especially the lying part, telling me I can’t get a used car, that I can’t have any other car but the one that was like $ 15,000. Then they decide to act like I’m stupid for even trying after my repos and hook onto my Fiancée because she doesn’t have any auto loans yet.
Whatever. This doesn’t even begin to describe my experience. My Fiancée ended up being extremely upset due to them ignoring us, and us watching their «manager» go off and help others instead. Seems like whenever a sales person doesn’t get their way, they send in their manager for intimidation. Exactly what they did to us. Luckily we couldn’t really get approved, otherwise I know they would of pushed us into it.
After this, they will never have my business. Especially after this HORRID experience, and since I found a newer Dart with lesser miles for only $ 10,000 compared to theirs with higher mileage and older for $ 15,000. And no, its not a lesser model, unlike what their stupid staff liked to try to manipulate me to think.

Liars!!! Everything shady to get a deal done… Chris the sale mgr is super crooked, went in for a 3500 truck for business and now I can’t use the truck for business cause he LIED TO ME AND THE BANK saying it was personal use… AssO

My 2014 Ram will have been at the service department for a week as of tomorrow. For a check engine light! Not one attempt has been made to contact me as to the status of my truck. Let’s see if they read this! Not the first or the last time moss service has royally dropped the ball! So tired of this BS

Left a message with the service department a week ago and never heard from them. I tried to call again today and had to leave another message. I told the girl taking the message that I had called before and she said she would make sure they knew about it and that they would call me for sure. Never heard from them. I wouldn’t take my car here if they paid me!

If I could leave no Stars I would. Worst Service in the world! I have taken my Jeep Patriot in numerous times regarding my transmission over heating and they just tell me to go away! If nothing shows on the computer in the car, they refuse to acknowledge there’s a problem, even after I have had to pull over 6 times to let the trans cool down on a trip! Although they admit there’s a problem with all transmissions in this model! I have gone to three dealerships and had to leave the car as long as a week and still no help! Jeep is not the car to buy! This is my second Patriot… with the same problems! And I have several friends with this car who have had transmissions replaced!

I really enjoyed my buying experience there, my Salesman Wally was the ultimate salesman. He was so laid back, he is very knowledgeable of the vehicles. Wally and Chris one of the sales managers was so so great and if your buying a new or used vehicle see either one of those gentlemen and let them know that Kendall sent you. Awesome group of guys there.
thanks again Wally you rock my friend.

Went back for a 3^rd vehicle as always Moss Bros World with you and your budget. Nick Hassan is great to work on the finance side, I worked with sales rep Melissa Sissler who was nice respectful and did not pressure. Go in knowing what you can afford and it will help you stay in your budget.

Update:
The same day I had all of these issues with getting my car, the manager THOMAS DANIELS called and left a message for me to return his call. I was unable to call that evening, so I called the next day (Tuesday the 17^th). I left a message on his voicemail. Today is the 26^th and I have not received a call back. Now I have a message on my Unilocal review from Thomas Daniels. Funny how you can post a message on here, but can’t return a phone call. Since apparently you read this, I would like my original paperwork from my recall back that your service guy took from me.
I would like to say that my issue wasn’t with the part or the recall. It was with your service department. Terrible customer service from the first phone call, to the service department, and the management.
First of all, I should have listened to the other reviews. I have been waiting for this dealership to receive the part for a recall on my 2013 Dodge Dart. I’ve waited 5 months. I finally tried again and they had the part. So I called for an appt. I was called back 24 hours later. The first available appt wasn’t for two weeks. I made an appointment for today, Monday morning at 8 AM.
On my recall notice I was told that the labor would take one and a half to two hours. With my understanding, since I made an appointment at 8 AM, my car should be done by 10 or 10:30 AM. I took the day off of work and was prepared to sit at the dealership and wait. When I checked in at 7:50 AM, I was told that the work would take 4 to 5 hours to complete. I asked why I made an appointment for 8 AM if it was going to take 4 to 5 hours. They told me that the work will take one and a half to two hours once it got in the bay to work on. Once again I asked what was the point of an appointment?
Needless to say I had to take the shuttle home. I had made plans for the day with my car in mind and now I had no transportation. I stayed at home until 1 PM and called the dealership. I was transferred a good 8 to 9 times before I got the service department service advisor. I was told that my car would be done by 3 PM that is seven hours after my appointment time. I asked who I could file a complaint with and I was sent to the service manager, Thomas Daniels, Who of course was not available. He did call me back within a few minutes. I let him know my complaints and he apologized and it was not sure why it was taking so long and that he was going to check it out. In the meantime I still had to wait for my car to be done as he was going to try to expedite it but could make no promises. He seem to be convinced that he was doing me a favor by fixing the recall. I don’t understand that as it’s not my fault that the car had a recall on it. In the end he told me the shuttle driver would call me back right away and schedule to pick me up and I’d have to go wait at the dealership to hopefully pick up my car before 3 PM. I waited 20 minutes for the shuttle driver to call me who just called and is now on his way to pick me up. Who knows how long I will have to wait once I get there. There was no resolution and I’m sure I will be waiting until 3 PM or later (not good when you have kids to pick up) to pick up my car. And who knows if the work will be even done correctly. I do not feel that they have very good customer service at all. I definitely will not be returning to this particular dealership.

I have stopped going to this dealership. I went in for a simple oil change and emergency brake repair. The service advisor, named Phillip, Never called me until I called them four days later. He told me my bill was over $ 1800. I was shocked to say the least. I then asked to talk to the service advisor named Daniel. He had me come down and look at my hubs. He told me that the axle seals are leaking. I had a hard time understanding what was going on. My problem was that no one had called me and told me of this new problem. I told them that my brake cable seemed broken or the connection to it was broken. They completely disregarded my narrative on this. And ripped into my car without my permission. As it turned out The cable was broken. They did a whole Lotta stuff that I didn’t think was necessary. I have totally lost my trust and these people. I settled on a bill that was $ 1080. I will never go back to these guys again. I do not recommend that anyone else go there either.

Worst car buying experience ever!!! Came here to buy a car for my boyfriend. Got to the dealership around 3 and didn’t end up going home until about 11:00 at night. He purchased a Jeep Grand Cherokee that was «new» someone else had purchased the car but could not make the payments so it was repossessed. They were selling it as brand new. This car had black rims on it and we were told it would be more for them so we opted out. They took the car at 10 saying they were going to wash it and switch out the rims for the stock rims. While we were waiting they were still trying to get him to buy the rims. after waiting we get the car and drive off and We realized the car still had black rims, we figured these were just the stock rims and the other ones were upgraded (we don’t know anything about rims). A week later we were on vacation in New York and my boyfriend gets a phone call from some girl saying you missed your appointment to come and take the rims off (NO ONE SAID ANYTHING ABOUT THIS AFTER PURCHASING) we were never told about any such thing. Why were we waiting an hour after purchase for them to change the rims and clean the car if they didn’t do either, also we found trash in the car after purchasing so we were REALLY wondering what the hell they did for an hour if they didn’t change the rims or even clean it. We told the lady we were in New York and wouldn’t be able to come in until we got back. She stated that it would be fine but warned if we didn’t come back right away we would be charged extra. they continued to harass us while we were on our vacation about the rims and we kept having to reiterate to these idiots that we weren’t in town. Now the next day (while we’re still on vacation) someone else calls and says not everything was done for the purchase we need a copy asap of your electric bill. We told her we couldn’t provide this until we got home. Someone else called and said we need a copy NOW. (why the hell was this not done at the time of purchase? Why did they wait a week to get this info) so we ended up having to call the electric company and get them to send over a copy of the bill which was much more of a hassle then it sounds. Our whole trip we were being harassed. It made it so unenjoyable. Also while we were there purchasing his car they ran my credit without my approval. We told the boss this and said he would see what he could do (who knows what that means) and never got a response. We took the car in when we got back changed the rims and my boyfriend ended up buying other rims that were pricier we did not want to give these jerks anymore money. My boyfriend had to take his car in to be serviced for multiple problems he was having and we got the same service. He dropped the car off at 8:45 and 3 o’clock rolled around and he still hadn’t heard anything. He calls and they say we will have the person servicing your call call you back. He calls again about three more times and gets no response. He didn’t get any response until he asked to speak to a manager around 6:30 and says you’re going to have to leave your car overnight. (Gee thanks for telling me at 6:30 at night) he ended up having to call off work. He then doesn’t get a call the next day and so he calls and they’re still working on it. He finally got to pick up his car around 12 and all of the issues were not resolved. Please do not buy a car her go elsewhere where you will be provided with good service and not get ripped off! Would never in a million years recommend coming here!!! Tried to talk with a manager several times and never got a response.

This dealership uses the most unconsciencable and deceptive practices in order to make a buck. Their offer of free oil changes simply gives them a license to lie to customers in order to pad their coffers. Two and three hour waits for simple oil changes seem to be common with up charging for unnecessary services. Catch them in their lies and they cheerfully refund your money because of «miscommunication». You’re better off forgetting the free oil changes and paying a few dollars at an oil change shop and saving hours of waiting and getting ripped off at this dealership. It’s only a matter of time and a few more complaints before the Department of Consumer Affairs revokes their license and shuts them down.

Waited for over 25 minutes in the service line with just 4 cars ahead of me to ever have a service writer greet me. They have plenty of porters just either slow service writers or not enough. Avoid if you value your time.

Service dept is horrible! Rude staff, very expensive and shady.
Go somewhere else for service!

Angie Ramirez is the best service advisor I’ve ever had! She’s very informative and fast! I will always ask for her in the future.

Excellent service! Highly recommend this place to purchase a vechicle

Service department horrible.
We took our car in for oil change and tire rotation. They didn’t even balance it out. Got our car back driving crappier then when we dropped it off. Never going back.

I have had a recent fantastic experience here and the NEW manager of the service department is professional and exceptionally customer satisfaction based, whenever I come back I will be asking to deal with Thomas Daniels or Bill Lunsford the general manager, who is also amazing & dedicated to great customer service. Recently I received calls from them personally to help me out here at this service department because I had a few bumps in the road here. Any business that can work on rectifying and resolving issues is worth giving a try especially when they go above and beyond helping me out. I realize they can be trusted. I thank them for making me feel like an appreciated customer.

I’ve bought two car here an love the service. They are willing to negotiate with you and take care of you. I do all of my oil changes and maintenance here as well. If you plan on getting any work done here in suggest going through Al. He’s the one that sets you up with what you want done to your vehicle. Al’s customer service is on point. He lives customer service and exudes the words. The line here gets pretty big but I’ll wait even longer to work with Al.
Speaking of lines make sure you arrive early. Preferably before opening otherwise you’ll be here for hours. Although there’s a wait I wouldn’t go anywhere else. I appreciate the excellent service.