Lane Bryant

Rude employees and that don’t want to be here. You’ll wait in line for ever and then you find out your not in a line.

This place is awful! The girls working here are SO RUDE! And know nothing about coupons from the company!

This is one of the nicest Lane Bryant stores I’ve been in. The dressing rooms are really pretty and they have a lot of merchandise, and one whole side of the store is lingerie and intimate wear. Very nice.

Been shipping here for years, but today the Manager just swept me off my feet!!! She honored my coupons and the in-​store specials!!! Found some tall size pants, I just could almost cry. So hard being full figure and tall… Nobody should have to pay $ 70 for a $ 35 pair of jeans. Got two long length jeans and a beautiful top. Saved $ 100

This location has gone downhill within the past few months. I will not be returning and neither will my friends. Even with the coupons and the discounts, the clothes are expensive, but for those of us who have to wear plus size, we do not have many choices. They rarely carry pants in my size and tend to just say that there are no more in stock in the back room. To top it off the staff are very unfriendly and as of my visit yesterday, they are standoffish to those who are not from their ethnicity. I am not one to bring out the race card but the experience was just too blatant. I watched as two other women and myself got ignored while the other customers who were the same ethnicity got the overtly friendly and helpful treatment. When I attempted to ask a question I was shrugged off and the associate never made any eye contact. This has not been my experience in the past at this location. The Victoria Gardens location has also been unfriendly so I have not returned. I considered complaining to their corporate office but a fellow Unilocaler informed me that they do not care and will just send a 25% off coupon. I will probably purchase my work pants online from now on and try to look for other brands from now on. That is all I purchase from LB aside from undergarments since the other clothes never fit me right anyways.

Well, Lane Bryant. You’ve definitely angered me.
I appreciate the selection. Although I’ve slimmed down, it’s still hard to find stylish clothes in my size that are stylish and non-​boxy. So, I recently headed to Lane Bryant with my $ 40 rewards cheque in-​hand. I showed up, walked in, and was not greeted … weird. I headed to the clearance section because we all know that $ 40 isn’t getting you much in LB.
I ended up getting four shirts. I walked to the register and waited for two minutes as the manager stared over at me at the counter. She didn’t say «Just a minute» or anything. She just kept doing what she was doing. A while later, another associate walked over and helped me. She rang me up, and informed me that I was $ 0.04 short of using my rewards cheque, but that if I wanted to purchase their non-​lasting, $ 5 lip gloss or nail polish, I could. Of course, I declined and walked back to clearance. Meanwhile, I was talking to my friend about how Lane Bryant tries their hardest to squeeze every dime out of you, and the manager or lead sales associate or whatever, mumbles something under her breath.
I was not in the mood to deal with her. I found some leggings I liked, paid for them, and dipped out. I will not be returning. You charge $ 37 for flats patterned via cultural appropriation, and I can’t get any customer service? I’m good.