Macy’s

I received awesome customer service from Angelah at the MAC counter twice. She was very knowledgeable about the makeup and helped me work out my choices for an upcoming wedding. I did not feel rushed at all. In fact, when I went back a second time, I requested Angelah and she remembered me and the purchases I had made! I have enjoyed using MAC cosmetics for over 15 years and I have enjoyed the service I received from Angelah.

I consider myself a very patient person. I shopped around and found what I needed. I timed myself in order to be able to get to my car at a certain time.
(Nap time for 11 month baby)
I was in the second floor, and looked for a person ro ring me up. I looked through the whole floor and couldnt find 1 single Macy’s employee. I then walked downstairs and another employee told me she couldnt ring it up because it wasnt her department. I then went back upstairs and waited in from of the customer service in line until someone appeared. 30 minutes later. I see someone. She is walking around the store with some ladies. I try not to get upset because it seemed like she was helping but I was very upset at having to wait so long. 45 minutes later from when i orginally got in line, I am finally getting ringed up. I almost cried at frustration. I was not rude and didnt mentioned this to the women.
I stayed because I really needed the pan, only macys had this particular pan in stock … I will most definitely not be going back.
Customer service: NO STARS
Only redeemable aspect of my experience which is why I am okay with it being 1 star is the reason that this Macys is pretty big.

This is for the Mac store, horrible customer service. I stood there for 10 mins waiting while 2 girls that worked there made eye contact with me but didn’t say anything. I finally went up to one of them and asked where I can find the foundation and she said «over there, you can grab the one you need in the drawer» I looked at her and walked away. I don’t understand how you can work in customer service and can’t provide decent service.

Tried to return an item bought at another Macy’s store. Lady refused to even try and return it as they don’t have it at that store. She was at the customer service counter. For customer service she was horrible. Then told me I had to drive 125 miles back to the store it was purchased from. I had the item and the gift receipt but still would not even scan it at all.
I went to another counter in the kids section and she returned it and gave me the money no problem. Seems like the customer service lady was just to lazy to do her job and just wants to collect her check for doing no work. If she swore it could not be returned without scanning it, how was another lady at a different counter able to do it? Why even have a customer service deck if they don’t even scan it and try and help customers? LAZY workers who do not want to even do their job. Only have it 2 stars instead of 1 since another lady there knows she is being paid to help customers and actually helped me. First and last time at this Macy’s. Kohls or some other place can get my money. Took my refund and spent it at another store in the mall as I refused to give them more business

The ladies at the MAC counter are not as helpful as they used to be. Their used to be a young last who worked here named Jamie who was phenomenal but I think she had a baby and quit. Now the newer reps are HORRIBLE! They try to avoid eye contact to avoid assisting customers, I went there recently to purchase a lipstick and the girl rushed me through the whole transaction. I ended up not liking the color and went back a week later to return it. I told the young lady at the counter I wasn’t happy with the color and she didn’t offer to try on different colors, she just proceeded with my refund without giving me eye contact. Looks like I will have to find another MAC

This review if for Mandi at the Michael kors handbag area. Thank you so much for helping find what I needed. She was absolutely awesome and made it so easy to find what I wanted. I hope she she’s this. –daisy

This review is for the Mac Counter. Every time I come in, I know it’s either going to be a great experience or absolutely horrible. One lady on the floor was working with a customer & told me she’d be right with me. No problem. There were a couple other ladies working there, but most of them were chit chatting, I didn’t know if they were on the clock or not, so I decided that I would let them come to me. I was holding the product that I wanted to purchase for a good 20 minutes, walking around trying to get the others attention. Finally, one of the ladies that have been chit chatting came to approach me & asked if I needed help. Well duh. I told her, «yeah, I want to buy this product but I’m not sure what color I am.» She took the product out of my hands and replied, «oh this looks fine.» & I was like, «oh okay, it’s not too light or dark?» I wanted her to try it on me and show me. It’s her job to find me my shade. She replied, «nope, it’s fine to me.» I thought whatever. I bought it anyways. I’m just annoyed that these ladies were talking to each other for 20 minutes and when they decided to help me she just shooed me off, wouldn’t even try the product on me. Order online or go to Tyler. This MAC counter isn’t worth your time.

Maybe in a different world you’d only stock & display 3 toaster ovens. I need more but maybe they don’t consider customers like me.

There is NEVER anyone at the Fashion Fair counter when I go. No matter what time of day or night I go, it is always empty. No one else really wants to help, unless ur buying the products they are selling. And I missed out using my Macy’s Money, so I’m hotter than fish grease!!!

MAC. I have officially divorced you.
I have been a loyal Mac customers for MANY MANY years. In fact, I have over 200 eye shadows, 50 lipsticks and so on. Anyway, I have to be honest. Wanting to purchase anything at this MAC counter is like preparing yourself to go to the DMV On a Friday morning. Last experience I had asked a girl for a particular eyeshadow. She grabbed it and told me it would be up at the counter for me. I waited in a long a** line and when I finally went up to the counter this girl tells me she accidentally sold my eyeshadow to the girl in front of me. What’s worse? Is that now they’re all out! She apologized and insisted on «matching me» with another color. No thank you, sephora here I come. At least there I can grab my products and go stand in line.

Why Mac whyyyy do I have to spend a hour here to buy ONE thing! And it’s not like I don’t know what I’m getting, I’ve been buying the same item for years! You basically have to beg the employees to help you! I’ve tried so many different ways to get helped and nothing works lmao! I need to go back to online ordering because this is ridiculous!

The cosmetics sections (LanCome & Fashion Fair) never ever have shades for African American women. Tired of having to go to 5 different Macy’s because Macys stores are always out.
Goodbye Macy’s — hello Sepbora.

Probably the worst Macy’s I’ve visited. No employee even attempted to help. Stood at one of the cosmetics counters for over 10 minutes without even being acknowledged. You lost a customer.

Do not get a suit from here. So frustrated. Don’t even want take the time to type my horrific experience. Got to trust me on this one. Take the drive to Tyler Mall

Was here the other day and I was just overwhelmed by how helpful one of the employees their was. I was looking for some stuff for my dad and they were helpful in pointing out where things were and finding what I needed. I believe the name of the girl was Vanessa. Thanks my dad will love the gift.

Selection is better than the Inland Center store but the staffing is so much worse. Never enough staff and they are always split between sorting the continuously disheveled racks and trying to serve. Situation isn’t helped by the fact that so much is crammed into the store so it feels cramped and overstocked.
I’d love to love this store as they treat me really well when it’s empty but they just can’t deliver when there’s a sale on or large numbers of customers like at the holidays.
Merchandise is very focused on the local demographics so if you’re not in this segment you can be easily disappointed.

I came in straight to the executive office to drop off my resume because I applied online and nothing was open. But I wanted to be proactive and leave a resume anyway. What I came upon was four obese managers in the office who were not even willing to pretend to take a look at my resume, but kept pushing me off as if I was a burden to them. Take in mind that I was a GM at Macy’s in 2006, and I left the company because I was disapproving of their ethics. Before going to the office I had already walked the floor of the entire store looking for a manager but did not find one on duty but found them all huddled in the office and not at a meeting. Shame on you! For always expecting and pushing your associates to push and push and push while your lazy managers are up in their office pretending to be busy and blaming their own associates for their weekness. This is why I left the company in the first place because I didn’t want to be a part of a company who doesn’t value its employees. This company is based on lies! Those of you working there now or used to work there know what I mean.

Went in to buy a suit 60% off weekend but none of the suits had their second piece together and we’re unable to sell them… I asked the employee if he could satisfy me in any way, he told me no he couldn’t in a rude tone. Very bad experience here today and do not recommend others to go here if they can’t do anything to help.

This review is for the Mac Cosmetics booth in Macy’s. To say that their customer service is the worst would be implying that they had customer service to begin with. Awful! Terrible! God forbid you get in line and try to buy something — it is a total LIFE SUCK. You do NOT get acknowledged and it takes FOR-​EV-​ERRRRR (sandlot style) to even get a sideways glance your way.
I went STRAIGHT to the counter knowing EXACTLY what I wanted while customers who were helped by a sales associate got to cut right in front of my face. What killed me was the sales associate asked me «Have you been helped?», To which I replied, «No.» Then the lady said: «Okay, I’m going to help you» (Points to a customer waaaaay in the back of the line). Yes, ladies, THESE are the people you will be dealing with. Annnnnd with that … good luck.

The service here is a joke! Macy’s Managers: When there’s a big sale, make sure you have plenty of cashiers open. Wait time is a joke! And this is All. The. Time.