Galls

This place is unprofessional with very bad service!
I dropped off two uniform shirts on Saturday to get the zippers put on them instead of buttons, Cashier Eli asked if the shirts were washed, I stated that I had just washed them and just finished taking them out of the drying right before I took them there! Tuesday morning I get a voicemail by Eli who stated in the voicemail that Susan would not work on the shirts because they are dirty and they smell which is a ridiculous comment for someone to tell a customer and second of all when I had just finished washing them! There are more appropriate was of letting a paying customer know these things. I arrive Wednesday morning to pick them up and my shirts aren’t dirty nor do they smell so I told them to refund my money and they stated that they would not be able to until tomorrow (Thursday) so I have to drive back there a second day which is unacceptable since the money was withdrawn from my account that same day I payed for the service ! Never going to get gear or work done here I will be taking my services to P&P !

I’ve been working for my department for 20 years, Greenwoods was place to go back then. Now we are forced to order uniforms on line, go to where Greenwoods use to be or Galls. The options are limited, to bad for all of us! Galls customer service is horrible. So is there selection, its very limited. How does a LE store run out of handcuff keys? The prices are ridiculous, and the prices would be fine if we didn’t get beat up on the alterations! Since when do we get charged for hash marks and also get charged a separate fee to have them put on? I just paid $ 67.00 for the shirt and that’s without alterations and patches? The girl really asked me «do you want the hash marks put on» I’m suppose to be a nice so I said «yes» but I really wanted to say «no» «put them in the pocket». I don’t expect anything for free, but really…
The staff isn’t real friendly and weren’t very knowledgeable about the products I needed help with. The attitudes of the employees is the worst thing of all, to bad!
I miss Greenwoods for all the experience, help, and history…
Joey R
P. S. I would give no stars if I could…

Galls is pretty good. Best option nearby. I went over today at 1:00 PM to buy some boots since I can’t during the week, but they were closed. Nothing on their website said they would be closed, or maybe I missed something. Pretty disappointing. Will try again next weekend to see if they’ll be open.

Just awful. My agency switched uniforms recently and because our county govt. contracts with Galls we HAD to go there. So our uniform committee rep went in weeks before we were scheduled for fitting and arranged to have a complete fitting rack in the store so that we could try on all the right sizes before they were altered. We were assured it would be there. Nope. When we got there the staff were running around the racks and stock room trying to find anything close to our various sizes. Once that debacle was done they sized us and ordered the uniforms. They trickled in a bit at a time and some of us missed the deadline to have our new uniforms. When they finally delivered the uniforms my short sleeve shirts didn’t have badge tabs sewn on and my long sleeve shirts were the wrong size. This was 3 weeks ago and I’m still waiting for my LS shirts. Calling doesn’t help, all I get it «soon» and «we’ll contact you when they are in». Glad I wasn’t spending my money. I would never spend my own money here.

Unfortunately for Galls it’s going to get a bad wrap ever since there old store off of Spruce. I personally think it got better with the move. I just bought my boots (Thorgood)sp? From there. Customer service was pretty good when I went. Give this place another shot… Oh!!! Stop, please stop, trying to sell 5.11. There items are garbage! Boots especially. Go back to the old days when that company wasn’t paying you extra to sell their crap.

Good place to get gear if you are in LE or a first responder career. They have a decent selection, ok prices, really nice building and located in a good area.

I just started my career as a first responder and have learned quickly that I will not be doing business with Galls once my uniform is ready for pick up. I’m done. The service provided by Crystal at the Riverside location was well below professional. She is rude, condescending, and lacks courtesy, almost as if she hates her job. I’ve had better customer service at the liquor store. I was warned by many in my field and others who work next to me in the first responder field to avoid Galls, but I didn’t listen. Lesson learned.

I Ordered a vest I was fitted, I waited and they said they lost it and that they didn’t know what happened. The employees care more about socializing then they do helping you. I asked them about a holster and the guy just pointed and said its right there. I’ll go somewhere else

Absolutely the worst uniform store and most awful customer service ever! I have been an LEO with the largest agency in the area for almost 30 years and have purchased dozens of uniforms prior to Gall’s. The staff were clueless about uniform regulations, placement of patches, badges, longevity stars, etc. They do not keep any women’s standard Class A uniforms in stock; they have to be special ordered. I ordered shirts in October. They came in December and after being fitted and altered they were completely ruined and had to be redone (what agency wears the badge on the right side of the uniform???) Here it is March and I STILL do not have a long sleeve shirt. Calls to the manager have still not been returned.

I absolutely HATE this store. I have been there three times in the past 11 months with a PO in my hand to order uniforms (which I am SO GRATEFUL are optional for my position) and I leave, PO in hand EVERY TIME. I cannot in good conscience give these people any money. Even if its not my money. I just can’t. They never have anything I need in stock. I have yet to understand a customer service person there that could coherently answer any of my questions. One such question was, «What is the largest size these pants come in?» Another one, «Are there ladies sizes in these pants or just mens sizes?» I swear I would get blank stares and grunts.
On top of that, their prices are OUTRAGEOUS.
I went with a co-​worker to order uniforms (I had my own PO and didn’t use it). It took the girl behind the counter forever and a day just to type up a receipt in the computer. She asked if she could email the receipt, was told yes, and it never happened. When my co-​worker finally received her order and got everything home, she found one pair of pants had a whole in the MIDDLE OF THE THIGH. Not in the seam or someplace you can’t really see it, but THE MIDDLE FRONT OF THE THIGH. Guess what? Galls refused to take them back.
Shocked? Not really.
I will do everything in my power to avoid EVER having to go to Galls again.

Now I know why their name is Galls… How could anybody have the gall to charge someone such outrageous prices. They’re 25 to 50% higher than you would pay at any other store. I would suggest purchasing your items online. There are other uniform shops in the area that do not charge as much as these people do. I’ve been in the profession for over 20 years and have never seen such atrocious pricing. They know that most customers here receive a yearly uniform allowance or get reimbursed for their uniforms. However for those of us who are volunteers, like myself, all of these purchases come directly out of our pocket.

Purchased a few items at galls in person, paid with my credit card and took my items home. A few weeks later I received an invoice from galls accounts receivable that the items I had purchased in person were ordered and shipped to the store and I now had an outstanding balance due and if not paid would go to collections. I called Galls Riverside store and asked them about it which they said bring in the invoice so they could look at it. I told them I live an hour away and that was not possible. They then said call Lexington KY headquarters and figure it out with them. I told him to take my info and you look into it as it was your mistake and call me back and after many protests he said he had customers and put me on hold for 5 minutes.
I hung up and called Lexington and 15 min later it was all cleared up and was an error on their end. Big business is not always better these people have lost me as a customer and I suggest you shop elsewhere.

If I could give no stars I would. I thought with the move they would have gotten better. No I was wrong. I took one shirt in to have altered. Just the sleeves shortened. They said 1 week. Nope took 2. It was only one shirt. Plus it cost $ 12 just to get that done. Not to mention their customer service when you call to find out about your order is horrible. I just took two more shirts to p&p to have the same work done it cost me a total of $ 10 bucks and they will have them done Monday at the latest. Unfortunately i won’t be using galls anymore. P&P will be the only place I go to now

Avoid Galls if you can. The customer service is horrible, price and product are not competitive, and the turn around time to get basic alterations done is 2 weeks. Ridiculous! Do yourself a favor and go anywhere else.

Working 25 years in law Enforcement I’ve been to a lot of uniform stores. With that being said it’s the worst in the area, poor service long waiting line no where to sit and pick up is 5 – 10 days, don’t try calling hold wait is 10 – 20 minutes! These clowns that shine your shoes want «Cash» only but no receipt is given, hmmmm can we say Uncle Sam que pasa? They charge so much for everything, altering
which use to be part of your service and never have anything in stock. Parking is crazy back up alley! I go to P&P now formally ridgecrest uniforms. Very inexpensive too :) you know Yolie left and works at P&P off cactus!

Worse customer service, I ordered a vest through them and was waiting for them to call me to pick up the vest once it arrived. I would check up on the location of the shipment through the UPS tracking number, it showed that it has been delivered at galls. I called them up and I asked if my vest was in so I could head over to pick it up, since I need my vest for work. I was told that they received some vests this morning but they haven’t looked at them to see if my was there. I told her that UPS shows it delivered and if she could go take a look that would be greatly appreciated, she said she would take a look later and hung up.

Andrea I believe her name is, helped me out with a vest for about 2 hours or so till I found the right one. This place has always been my go to spot when I need uniforms or equipment. Of all the staff she was by far the most helpful and patient one with me. I don’t write reviews often but she deserved it because she has a lot of pride in what she does.
New location is better with more organization as well.

The new location is much better. The store isn’t as big, it seems more rectangle, but I think they got rid of all the grumpy old lady’s when they moved! I didn’t have a stellar time, as in they weren’t approaching me for back massages, but it’s a big business, you’re just not going to get the mom & pop feel no matter what. The folks in here were helpful when I asked. One guy had some attitude about where the 5.11 jacket was located, but maybe he was having a bad day. Stock seems better, and you don’t get stared down by ursula’s cousin when you are looking around.

If you work for the San Bernardino County Sheriff…
Don’t even bother going here… Since they moved, they don’t carry our uniforms. They don’t even have our patches to put on shirts if you bring them in. The service also sucks… Practically ignored… Then when I was asking about the San Bernardino County Sheriff uniforms, two female employees stared at me with their mouths open like I was speaking a foreign language. Then said, «What?»
What a joke… that’s What.
Wish I could less than one star.

Great new place. Parking is way better than the last place. Staff is very nice and helpful. They had all of the items I needed there and great prices too.