Firestone Complete Auto Care

I have visited twice and so far the customer service has been great. Brought both of my cars for oil changes and have been satisfied. The rep also went out of her way to look for a better deal for me so i can purchase a tune up which was on my request not her trying to sell me added maintenance. Lil things like this is what keeps me coming back.

I love having a full service Auto shop here in Jurupa Valley… Pete the manager goes out of his way to show you what your vehicle needs, but is not pushy about it. Pete and his staff are very helpful and knowledgeable. The shop is beautiful and clean. I would highly recommend this establishment. I think people that have left bad reviews are the ones that come in (with coupons) for free oil changes without appointments, and get bent out of shape because they have to wait?

Today we went in to this 8360 Limonite Ave, Riverside, CA 92 509 firestone. The costumer Service guy at the front was very rude and not helpful. Talk down to us… like we were stupid. Told us that it would take 2 hours to plug in a scan tool into my car to see what codes came up. I know for a fact that to scan a car for codes takes only like 5 or 10min. I been an automatic for over 6 yrs. And what I heard to day shock me that a company like that would try to rip you off.

Don’t even think about going to Firestone on limonite for a patch. A trip there for a simple 30 minute patch because there was a nail in the tire, turned into a 4 hour «Oh we’re sorry but we can’t patch your tire. Would you like a quote on a new one?». Ok guys way to a*! rape your customers. That’s not the first time they’ve used those tactics on us. It’s definitely the last time, tho. I will for sure steer anyone I know, away from there. Needless to say we said no thanks and took our business elsewhere. The next shop we took it to had the tire off, patched, aired up, and put back on in 25 minutes. Save time and money by going to one of the many local mom and pop shops in the area. Firestone on limonite is a joke. Stay away from Firestone!

A supervisor finally reached out to me and apologized for the horrible customer service. Thank you for reaching out and attempting to make things better. I understand you are not able to control others actions, but hopefully these employees will understand treating someone the way they did is not acceptable. I was told by John (I believe that’s his name) a manager that I would be refunded my money for services I received. Two stars to the manager reaching out and attempting to make things rights. Thank you!

Rafael was very rude and negative today. I understand that it is hot, and he might have personal issues going on… but for the first time in 4yrs, I do not want to return here. He was inexplicably argumentative, and generally unpleasant.

I bring all my vehicles here for tire and brake work. I like the customer service and generally get good service. I’ve only had one issue and never addressed it with them. I had a new tire installed and then about a month later I took the car to the dealer for brakes since it was under warranty. The dealer said whoever put the tire on, put the lug nut on backwards. I ended up paying $ 77 to have it cut off. Yes, I could have gone back to Firestone to get s refund, but I didn’t bother. For the most part I have no complaints about them.

If I could no give no stars I would. I am very disappointed with there service. Besides an oil change taking over 4 hours, they do not care about customer service or building relationships.
I took my car in to have an oil change and my tires rotated. Dropped off 9:30 at 1:50 they called me to tell me they couldn’t rotate my tires because I had two nails on one tire. They talked to my husband and asked if he wanted to buy new tires, and he said no and hung up. Then I called back because I have limited warranty on those tires. They said they couldn’t fix the tire and then told me if I brought all my receipts that I had my tires rotated else where then they would give me a prorated amount on new tires (which was $ 20 per tire).
Here is my thought process, why didn’t they bring up the warranty when they called the first time. Why did I have to bring it up? Also I felt like they were trying to push new tires, a $ 200 alignment and cooling system pressure test instead of saying look… here is the situation, here is what we can do to keep your business. Nope instead you question where did I have my tires rotated. Its not like I have ever asked them to repair or replace any of the tires I purchased there. I feel if you want to do something you could.
And if you drop off your car forget it, plan on leaving it there all day.
I will never return to this store ever again.
I filed a complaint with Firestone corporate which actually has a Great Customer Service (I give them 5 stars). I will post my update on the outcome. Go to another Firestone…

First time coming here. They work mainly on appointment system, which I think is great. Came in to use a free oil change voucher. A little wait not to bad less than an hour for an oil change for a sedan. They did an inspection of course to upsell you on anything and everything. I’d repeat if I were in the area.

I just recently bought my first car & brought it here for a diagnostic and wheel alignment. The guys were pleasant and professional, told me exactly what kind of work my car needs and answered all my questions. I appreciate them taking the time to fully explain what was needed and being honest about how badly the repairs are needed so I can plan ahead to get it all done.
After my appointment I suddenly had trouble starting my car, they came right back out to help me & figure out what was going on. The mechanic who assisted me taught me a trick to make sure my car will be okay until I can get the repairs done & even offered to take some time to look for exactly what I need since it’s not readily available to order in. I appreciated them going that extra mile for me.
My only complaint is that I have a manual 5-​speed with a short shifter and they adjusted it, so now the shift knob is up higher and I’m not a big fan of its new position. I’ll likely return and ask them to put it back the way it was. I appreciate them thinking that perhaps I’d like the adjustment but they should have asked: P
Overall I had a great experience & I’ll definitely be back for some things, but like most auto shops they’re a bit expensive for parts/​labor. They quoted me around $ 1200 for the mechanical work. Searching online I found all the parts I need for about $ 200 & know someone who will install them for me for way less.

Refer to my review dated 2÷27÷2014. Firestone Corporate Office refunded the money I paid for this job. I received the check today. Thanks to Tom K.

I have been going to Firestone for years. Being a woman and finding a place to take your vehicle without getting taken advantage of by your limited mechanical knowledge or pocketbook is difficult. These guys at Firestone do not do that at all. They thoroughly explain things, do not jack up the the bill «oh you need this and you need that», give me a specified straight forward estimate for repairs and stick to it (where unlike some places that try to nickel and dime you to increase their sales). The customer service has always been knowledgeable and professional in which I have grown to trust over the years. The service has always been time efficient, impeccably thorough and precise, and honest. I would recommend the guys at Firestone Complete Auto Care to everyone that wanted to be treated with honesty and have dependable work done on their vehicle.

I own 4 cars and a motor home and take my vehicles to Firestone for all my car work and I am a happy customer! The manager Pete takes such great care of us and our vehicles! If you need car care and great customer service ask for Pete, he and his team will take great care of you and your car! 100% customer service! Thank you Firestone.

I have always used this shop, since it was close to me, I had a car that hadn’t been running I awhile, so I decided to take it to them. BIG MISTAKE. I had brought in my car and they proceeded to make repairs and replace hosing and other miscellaneous items. I ended up paying a lot of money to get the car running again
But when I went to pick up my car, it was not complete or done. I was told that they need a special tool to put oil in my car, and that it need a special oil cause it was an older car. I had to wait a week before they had the tool and my special oil
Needless to say a week later I had my car back, it was running; however I never made it home, my car died on me. I had the car towed back, and they resumed work on my vehicle. In short, my fuel gauge wire had been disconnected when they were replacing my tubes and hosing.
Three months has passed since my service, my transmission felt like it was slipping.
So I took it to a transmission specialist for older cars, the mechanic lifted my car on jack and begin pointing out thins wrong with my car.
My transmission pan was dropped at Firestone, so I was told and indicated on my receipt. However my mechanic indicated that the transmission pad hadn’t been removed in at least 10 years. He also pointed to some hosing that was supposed to been replaced, it was old and collapsed. I had my battery replaced at Firestone, well they put in the wrong battery and made some custom modifications to my power post.
In short, they work that I paid for was only 30% completed, what was done was done incorrectly, I was basically a money tree to them. Oh one more thing, that special oil that they had to order, was just plain old oil, I got swindled and taken advantage of
No more, I found a real mechanic

Ask for Hugo. The guy knows how to take care of a customer.
I came here when my truck mysteriously lost power. I brought it in on a preciously short lunch break, and Hugo promised to have a tentative diagnosis to me as soon as possible. Since I couldn’t receive calls, he offered to text me from his personal phone, which he did.
After ruling out compression loss, the initial diagnosis was a clogged fuel injector. They changed out the entire bank of (3) injectors. They even stayed late to do it. When the power loss remained after the repair, they didn’t charge me for any of the work (amounting to nearly $ 600). I was frustrated, but glad they’d tried in the short time I gave them.
With my truck still limping, and not familiar with Riverside, I had nowhere to go. I left it for them to give another look in the morning. With more time to attack the problem, they finally found it was simply a fried plug wire. This may have been overlooked simply because I’d had them replaced less than 3000 miles prior. They replaced the whole set, for good measure. And since that previous tuneup was done at Firestone, they didn’t charge me for that, either.
In all, I got a bank of injectors, new plug wires, oil and filter. For free. Not a penny from my pocket. My truck’s running like a champ at 120,000.
The business is not a charity, so it’s not the kind of thing I expect every time. But Hugo recognized me as a frequent Firestone customer, and took great care of me.

Horrible service! Take your coupons and run away! They do not care about your car and will treat you like a number! They broke my neighbors dipstick and over tightened two lug nuts and they broke off. When we went to discuss the mater they said it was not their fault! This is the only place that works on my retired neighbors car who also has an account with them. Do not go here! Take your business elsewhere! I was not happy about the way they spoke to my 72 y/​o neighbor. Horrible! HORRIBLE!!!