Coton On

What a god awful store! I have never shopped in any store from the smallest to the largest where a simple request to exchange sizes was denied when those sizes were still available, a receipt was presented, the merchandise to be exchanged was unworn with all tags in place and was brought back to the original retailer or sister location in less than 24 hours as was the case with my requested exchange. No one in the Pasadena store told me my purchases were final sales and the Mgr. in the Riverside store where I tried to exchange my items had a «too bad so sad» attitude. Basically I was told with a sarcastics smile in her voice to kick rocks. My email to corporate was replied to with the same «we don’t exchange» rubbish AND I was told it was the customer’s responsibility to know the store’s policies! I think it’s a shared responsibility especially when a stores policies are unusually rigid and out of the norm for most retailers. Oh well they got me for the first and last time!!! CO has made it clear that retaining the immediate sale is more important than gaining repeat customers. Oh well guess Goodwill will be getting 2 new shirts. I will NEVER shop at any of their stores!