Akstein Eye Center

I have to agree that the wait time is horrible and that we are never seen at our appointed time, however, that being said Dr. Akstein is very thorough. He discovered a potentially life threatening issue with my husband via the exam and testing received. As a result, we continue to patronize his Riverdale location. My suggestion for scheduling with most doctors is to be the first patient of the day or the first patient after lunch. This generally ensures a reasonable wait time. There are some doctors that see their patients on time and I greatly appreciate them.

This office is the worst. My father is a patient here and has been going to this office for years and the wait time it always 3 hours minimum (we’ve sat for six hours before). The doctors refuses to get another doctor in his office (pure greed) which makes the wait time so long. He isn’t the only eye doctor in this area and I would recommend no one coming here. If I could give it zero stars I would.

While Dr. Akstein is a great Dr., the wait time at his office is HORRIBLE! I was given a 3:15 appt for my 2 yr old and wasn’t seen until 6pm. On another visit we waited nearly 2 hours to be seen. That long of a wait is frustrating for an adult let alone a 2 yr old. If we had been late we risk our appointment being cancelled or paying a missed appt fee. Patients time is valuable too and waiting 2 – 3 hours to be seen is ridiculous.

Dr. Akstein is a great doctor, but every time my husband goes in for his two-​year exam, he has an issue with the office and insurance. You would think they would operate like other medical offices and pre-​authorize the insurance, but this last time they waited until he actually walked into the exam room to check on his insurance! Then they told him that he couldn’t get the vision exam AND the eye exam done on the same day and that one of the exams isnt covered under his insurance, if he would like to pay cash! We have excellent medical insurance that covers both exams due to a cataract in one eye AND vision insurance that covers everything 100%. I just went to my opthamologist last week and they did both exams on me and billed my medical insurance with no issues. My husband wasted two hours away from work to be turned away, so I spoke with the office manager the following day and told her that he would NEVER return to that practice again. This office has screwed us around for the last time!