Petco

The Petco in Riverbank is go-​to pet store in the area. Everyone is incredibly helpful, and their love for animals is very apparent. The selection at this smaller Petco is not the most extensive, but the service makes up for it. We take our dog, Alice, to their grooming department every month for nails, ears, and glands (she’s a Boston Terrier with very little bathing and hair cutting needs). She absolutely loves the staff there, and gets really excited when we pull up. When we walk up to the grooming check in desk, and everyone says «Hi Alice!» she absolutely loses all of her chill. Kayla is the one person Alice is the most excited to see, and goes crazy when she sees her come around the corner. We are moving out of Riverbank, but will continue to come to this store for Alice’s food and grooming.

I love this store! If you find something on their website that’s cheaper, they will price match it! I bring my pup in often, and he loves getting a treat at the register. I love how they are always stocked, and I never leave without something I am looking for.

Went with my pup to purchase a new bag of puppy food. My puppy had an accident and pooped on the floor. My girlfriend and I had a roll of baggies to pick up the poop, however our puppy had some wet stool. We picked up most of what we could and told the worker. He made a snark comment while staring at it and then walked away. I felt so upset that I was treated like that from a worker. He had no customer service at all.

Riverbank petco is great. I’m there every saturday with a rescue and they are very helpful. They let us use some of their things and give great advice. Cindi, the rep for blue is often there too and she’s wonderful. Keep it up guys

I took my 5 month old puppy to the groomers here to get his nails trimmed and the girl did a horrible job. she said he was too young and jumpy in order to file them at all. isn’t that your job though? have you never had a hyper puppy before? his nails ended up being sharper than when he went in, not sure how that happens but it did. they were also splitting in several places. the girls behind the counter were nice, but just did not do a good job.
the store is always nice and clean and the people are friendly and helpful. this review is mainly for the grooming dept.

This 5 star review is specifically for the grooming department. The girls there are friendly and helpful!
I have been taking my dog to see Kayla for about 2 years now (maybe longer, my memory is getting pretty bad) and every visit has been great. I go in every 3 to 4 weeks because my dog sheds sooooo much. Kayla was also the only one able to clip his nails! Prior to our first visit to Petco I used to have to give my dog a pill to calm him down and then take him to our vet to get his nails done, but they couldn’t always get all the nails because he would flip out anyhow.
The prices are reasonable (I was given a crazy high quote at another salon) and I am always happy when I go to pick up my dog. He looks and smells so nice. Sometimes he has a festive kerchief tied around his neck!
As far as the actual store, it’s nice and clean and I’m always greeted by an employee. I haven’t had any negative experiences with the employees there. I can’t comment too much on their product, employee knowledge or anything because I typically go straight from grooming to the register and back into grooming. I get our dog food delivered. I order a few bags at a time and there’s usually free shipping and every once in a while a dollar off coupon code. Parking is easy and I am able to run to Target, Kohl’s and Save Mart to get errands done while my little guy enjoys his spa day.
Make sure you sign up for a Pals Rewards card, and please don’t forget to tip your dog/​cat groomer! The girls there are all really great, they work hard and should be compensated accordingly!

Thank you to all the girls in the grooming salon!!! My little girl looks adorable. Me and my dog felt comfortable. They did a great job. Her coat was beautiful when I got her back. The price was very reasonable at 23 bucks.

Just dropped in to get a few feeder fish and I get some air stones. I’ve been working on an indoor hydroponic system. So, I have a fish tank that I’m growing vegetables in. I needed some fish to put in the tank to create nitrogen. So I asked for some help on what would be some good fish and was pleasantly surprised by the vast knowledge that Matt had. I thought maybe it would be nice to have some pretty or fish to look at beside feeder goldfish and minnows but in the long run they are the best producers of waste and The Meadows will mass-​produce and can be used for other purposes. I know it was early in the morning and there wasn’t a lot of customers but I still got great service and I’ll be back in the future.

My husband and I go into this petco because we are right there shopping at target. We go in there at least twice a month.
I could put up with bad service because it’s not really hurting anyone, at least not physically. But what I can’t stand is the fact that their animals are mistreated.
Everytime we go in, and I mean EVERYTIME all the pets don’t have water. The little rats and mice never have water. They have two water bottles in the cage for like3 rats or mice and they are always empty. Considering the small amount of water that rats and mice drink how long has it been since anyone checked their water.
It is the same for the Guinnea pigs and the cats. We complain every time and it still is the same. How would they like it if they were in cages and had no water. At all. Would they like that. How can they have animals in their and not give them water.
When we asked the checker she said the lady from the adoption place that supplies the cats was just there. Really. So did she just decide it to give them water. And what about the smaller animals. The next time I go in there and the animals don’t have water I am calling whoever is in charge of animal cruelty in riverbank and tell them that this store is a abusing their animals. Because leaving animals in a cage consistently without water is horrible.
Where I work they have a clipboard with hourly sweeps that the employees have to do and initial. Don’t you think the confort of your animals is important to do so they aren’t deprived of water. For gods sake give water to your animals or don’t carry animals in your store

Took my boxer in there today had a9 o’clock appointment arrived at 8:30 to drop off my dog and the lady immediately gave me a hard time for being early. Went back at 1030 just to check on the dogs and see if he was ready and as soon as I walked in the door she didn’t even allow me to say anything and she said to me your dog is not ready you brought him in super early. I find this lady to be rude and I will not be returning to Petco.

I took my 2 GSD 6 month puppies in for their first grooming and it was wonderful!!! One was always super anxious with baths and the other was just mellow after we got started and I decided to try some pro’s go at it and see if it went better. Not only were 2 girl’s coat the shinier I had ever seen it, their nails were clipped and their paws looked fantastic and not sharp ends felt. Staff said they did great. I will definitely try them again. I didn’t catch the name of the lady that runs the place but she was wonderful with all the info she provided for me in how they handle their dogs. Miranda was their groomer and I hope to keep having only positive things to say about them! I will ask about how they handle the dogs toileting needs because mine went asap when home but it wasn’t holding it any longer than they do over night.
Btw i mw nit sure what people expect of service at the actual store but every time I need help or have a question their staff is friendly, answer or find someone to answer my questions thoroughly, and basically provide great customer service as needed.

My review is mostly on the grooming dept.
WOW! Love how awesome and super friendly they are! We have a blue nose pitbul that really is part of family that unfortunelty has that stigma of being a mean and scary dog because she is a bully breed.
Walking into the grooming department we were greeted and our dog was treated just like any other dog with such praise of how pretty she is and how well behaved she is!
For only $ 30 dollars she received and awesome doggy Spa day of a bath, nails clipped, ears cleaned out, teeth brushed, combed out, and completely dried and even a nice doggy perfume and a bow or handkerchief!
She loved every bit of it and when we picked her up they all kept saying how awesome she was and what a sweet dog she was! We are for sure coming here at least once a month to give our irie mamas a spa day!

I took my 10 month old chocolate lab in for a bath today (first time being to the groomers) and they were very nice, BUT when I got him back, his undercoat was still very bad (the reason I brought him there and I told them that) and he had dried up stuff on his face? He didn’t appear clean. He smelled VERY strongly of cologne which wasn’t a bad thing until I realized how oily his fur looked. The fur by his rear end was still pretty damp after them mentioning several times that he’ll be completely dry when I pick him up. Definitely not worth the $ 32 I paid. I wouldn’t recommend and I won’t be back.

To be honest I have had a few poor experiences here, with the employees not acknowledging me or my dog, the employees being rude, and a few other little things. I honestly did not plan to come back but a friend recently got me (well, my critters!) a Petco gift card so I came in tonight. And I am so glad I did. A guy named Matt was especially nice and helpful, and was incredibly nice to me and my dog. The store has also always been clean and tidy. I will definitely be back, and with a new outlook on this store.

My boyfriend and I went to this petco last night to purchase dog food. We were stopped at the door at 6:58 by the lady working the cash register and told that we weren’t able to enter because they were closing in two minutes.
Great job on the customer service. Worst store ever.

I came on 3 separate occasions to purchase a Plecotsomus and each time given a different story about being out of stock. Today I came, as recommended at visit #3. They had received their shipment (still in boxes). No effort was made to accommodate my business and I was told AGAIN to «come back later.» Guess what? I’m not coming back ever again! This place really deserves a –ve star!

I am surprised at all the low star reviews!
This store is always nice an clean when I visit, and the employees have been very friendly. I love the flow of the store too!
I like the treat bars they have. However, I can never partake in the bars cause my dogs have rawhide chewing competitions and the pieces are small. But I can always dream! I’ve also gotten some great deals on things like treats and toys here…
They do not carry prescription foods here :(a bummer cause I have a cat that needs RX food.
They always have adoptable kitties and puppies. And they are sooooooo cute!!! They even have little food, treat and toy packs you can buy upon check out for various price ranges that they donate to animal shelters. That always warms my heart.
My store summary, is that it has always been a pleasant experience. I make it a little trip so I can give the kittens some love :)

His name is Jim, and he has no business being in management.
He is the assistant manager at the Petco in Riverbank.
My encounter with him was back in June of this year. I meant to Unilocal back then, but you know how it goes. And I am still so irritated with him that even now I am remembering to Unilocal about it.
I fell in love with a baby boy guinea pig they had. Normally I don’t buy pets from a mainstream pet store, they don’t treat them well. But this little guy took my heart right when I saw him.
I asked their policy on pet guarantee, and I was told that if there were ANY problems within the first 14 days, they would make sure he was taken care of by a vet. G.U.A.R.A.N.T.E.E.D. Great! So I buy the little guy and bring him home. He was only about 8 weeks old.
Come to find out about 2 days later, my new little baby guinea pig had lice. This I discovered when I saw on his black hair what looked like hundreds of tiny bugs squirming all over him. I was mortified, and very concerned for his well-​being. I’d already fallen in love with him. So, I contacted Petco immediately to initiate their guarantee of veterinary care. I was told on the phone that I could bring him in to Petco, they would verify there was a problem, and then make arrangements for a vet to care for him. What I found out when I got there was a different story.
Jim told me that in order to get care for the pig, I had to sell him back to Petco, and get a refund. Then they would take him to the vet for his care, and in about 6 or 7 weeks, I could try to buy him back. But there were no guarantees that he would still be available to me, and not sold to someone else. I was shocked, and very upset. This was MY pet! There was no way that I would relinquish ownership of him, with no guarantee I could have him back when he was well. And anyone that knows guinea pigs, he would be practically full-​grown in 6 or 7 weeks. I’d miss it all! I made my concerns known, and he said that’s just how they do it. My daughter was with me and said «Mom, please don’t do it.»
After about 20 minutes of me arguing, I was upset enough that he finally decided that he’d see if there was something else he could do, and would call me later.
An hour later he called to let me know I could take him to their vet myself, and that they would cover his treatments.
See, Jim. I knew you didn’t know what you were talking about. THAT is the policy! He doesn’t know what he is doing there, and his customer service is practically non-​existent. If I hadn’t pushed the issue, I’d be down one baby boy piggie. Don’t fall for it.
I would like to point out that there are other employees there that have excellent customer service. Especially Chris, he is consistently nice.

I had the worst expreience at this store. I have three dogs, and brought them in to get groomed before the holidays. All they were having done was a bath. I called two weeks in advance for the appointment and was assured that if I brought them in at 9, they would be done with the dogs by 1 as we needed to head to relatives later in the day. When I dropped them off, the grooming manager said they would not be ready before 7! I was shocked and told her that I was assured they would be done by 1. She laughed and said that with the rush of the holidays, there was no way they would get them done before 7. I begged her to work with me as we needed to get on the road and asked if she could push for it to be done by 3. She wouldn’t budge and was so rude. I asked why it would take 9 HOURS to wash and dry three dogs? That did not make any sense to me. She wouldn’t or couldn’t answer me. I asked to see a manager, and he was just as rude as the grooming manager. At this point, I could tell that the grooming manager was the kind of person who was ALWAYS right, and she wouldn’t have helped me if I was the President. So, I walked out of the store, called the Petco in San Ramon (where we were going to see family) and they said to bring my dogs in and they would have all three done in an hour! AND THEY DID! The staff at the Riverbank Petco are horrible and rude. I called the manager to explain that the San Ramon Petco was able to get my dogs in and out in one hour, so maybe something was wrong with his location as it takes 9 hours to wash three dogs. He was even ruder and told me to tell someone who cared!!! Terrible service… do not go here!

Sorry to have to make the first review a bad review… but this was completely uncalled for.
A friend and I were browsing around the store one evening looking at all the different reptiles. We came across a gecko cage (tank) and while looking inside trying to spot them, I noticed a skeleton of a gecko.
That can only mean one thing… no one has cleaned the tank in the time it would take a lizard to COMPLETELY decompose down to it’s skeleton.
Immediately after we saw a sign posted near the tank talking about how well they take care of their pets…
I don’t know who is in charge of their reptiles, but someone REALLY wasn’t doing their job at all.
That is unacceptable.