Best Buy

My mother and I came to this location to upgrade our phones. Needless to say, I was disappointed with the service. While the reps should’ve been showing us how to work out new phones, they were too busy BS-​ing amongst each other. Not only that, the phones were incorrectly set up. I had to go back the following day after work to get the problem resolved, but my mother has yet to do the same.

Had the best shopping experience at Best Buy in Riverbank yesterday. You know the kind of service that makes you go out of your way to write a review which is something you hardly ever do? Yep, that kind of service. Isai was the employee that helped us… good old fashioned customer service. We were treated like he was glad we were there, answered all of our questions with patience and knowledge. Helped us find just what we were looking for by educating us, not just selling us a product. Took into account our budget, helped us price check items at other stores. The manager was not in so that we could tell him in person, but hope he is reading this! GREAT JOB ISAI!!!

This store needs to read their own return policy it clearly states I can make a return at ANY Best Buy Even their manager wanted me to drive all the way across town to return something. Customers should be more important than your sales goals!

Best Buy is Best Buy. Go to one Best Buy and all the others are the same. Best place to get DVDs, TVs, and other electronics for a very inexpensive price. Don’t expect much from the staff from helping you once again this is a Best Buy. Come for the cheap electronics and a great deal on DVDs

I went into the store yesterday with a friend to make a return and make a payment.
Customer service is the main area of focus for this updated review.
I spoke to either a Melissa or Marissa who identified herself as an admin level associate. She was extremely short and rude, just trying to pass the time with conversation was met by snide remark’s and a total negative disposition. I approached a woman in a geek squad uniform that had identified herself as the manager and made her aware of the situation. I will note that this manager seemed to care but considering a consistent negative disposition from too many of the staff members here it might actually be that management is not working well enough with their associates.
I’d also like to note that I feel it’s ridiculous that you cross check every item that is brought back for return to see if your store actually stocks it and if you don’t you’ll declined the return stating they must go back to original point of sale. For some customers that’s not an option. I’m sure any Best Buy can technically decline in return for any reason but in this case bending the rules and only putting your stores metrics first is kind of ridiculous. Being biased against outside customers will push them away and it makes no sense. It’s not the customers fault that you don’t sell something because you’re a smaller store, I have never had that type of an issue at any other Best Buy or at any other giant retailer.
Which brings me to me last point, with increasing competition from competitors like Amazon it makes people think why would I even waste time doing anything but windowshopping here if we can get way better customer service and better prices without feeling disrespected.
Think twice before dealing with this store.

Worst customer service… I prefer to go to the Sisk location, where people actually help you and not stand around. The Solar City guy helped me more with chargers than a rude employee. Definitely won’t be returning to this location.

Every time I come here I am treated with care and patience! The staff is wonderful and while some stuff might be pricey, it is worth having things done right when you are managing as a single gal without a great grasp of power tools.
The men and women that work here deserve a round of applause!

Wow, there’s a reason why this store has so FEW stars. Management! Store Manager is one of those guys who is company 1^st… customer 10^th. He is a powerful manager with a lot of different ways to say «No.» (sarcasm) If you have to shop at BestBuy go down the road to Sisk in Modesto. Management from top to bottom is stellar. But stay away from Riverbank unless you want the Grinch Store Manager to ruin your day! (Doing my best to make light of a horrible experience over here.)

Bought a stereo here last Friday for my car. It took us five minutes to actually find someone who could actually help us choose the right one. Once we found it, we took it to the counter for purchase. The girl that we dealt with was extremely unwelcoming and just plain rude. I don’t think I saw her crack a smile once, and she seemed fairly annoyed that we wanted to book an appointment to get the stereo installed. She was so unhelpful. Finally, we made the appointment for the following Monday and left feeling very frustrated and unpleased. On Monday I loaded my baby in the car, along with the stereo, and drove to riverbank for my appointment. When I pulled up a very sweet guy came out to tell me he didn’t even have me on his schedule for the day, yet alone ever. And that he didn’t have the time and that he was sorry. He asked if I wanted to reschedule and I just declined. Instead I went in and returned the stereo.

Went to best buy to get my alarm, tinting, and stereo system done for my truck and I had a great experience. Garrett in the car audio department did an awesome job and got everything done really fast and the quality was great! I will for sure be going back with my other cars and will be sure to spread the word. Definitely coming back for all my car audio needs. Thanks Garrett!

Worthless telephone service. cannot ask an associate if they have an item in the store, have to burn gas and time driving there to find out. Really?

First impression was of customer service was good They were helpful and informative. Didn’t mind looking up an item for us. Even when we were leaving the guy who originally talked to us asked if they found everything we were looking for.

This store sucks. Everyone is rude including store manager. Takes after his staff. I hate going to Best Buy. They talk to u like u don’t know any better. I been going here for years and years but enough is enough. No more. U lost my business. Work on your customer service.

I will not go back to this store. An employee says one thing and 2 days later. They tell you something different. The store manager Tim twist the story around and doesn’t care about what was promised to us. I’ll spend my money some where else.

One sales person was attempting to be helpful, but unfortunately one of his fellow employees thought it would be fun to mock me and the TV I was thinking of purchasing not realizing I was standing right behind him…
Short shaved head guy with goatee… I left the store, last time I feel i need to visit this location…
To the guy who was trying to help me initially, thank you, but your coworker ruined it for you…

Don’t go to this Best Buy! I waited to return my camera with receipt for 30mins! This employee named Marrisa or Melissa she has dark hair and glasses on. She is not professional whatsoever. She took my camera to return it and started looking confused, she told me to hold on a second she didn’t come back for over 10minutes, she came back didn’t say anything and kept asking around to her other employees about the camera if it was open box item or not! Does it matter? Just return my stuff with my receipt thank you! And the manager there makes excuses for his employees as well. He did not apologize. His name is Tim! Don’t go here! They don’t know anything about their work!

I only come here because I have a card other than that the service sucks an the products pretty much do as well. Like as if they will break unless u buy the warranty then they tend not to. I don’t know probably just my luck

If I could give this store zero stars I would. My nephew was kicked out of this store for holding an auxiliary cable he was going to purchase for too long. He was waiting for his sister to return from Target to make sure it was the item she wanted. He was approached and questioned and not allowed to make his purchase because he was kicked out!
I placed a call to the store to report the incident to the store manager and was put on hold for over 20 minutes before they answered. So Minorities beware when shopping at this store because clearly the store manager Tim condones is kind of behavior from his employees.

My sister bought a laptop from Best Buy and it was recalled because it could not connect to wi-​fi. It was already overly expensive compared to other online prices like newegg. When she went in to return it, she was told she would have to pick out another laptop from the store (they wouldn’t return, only exchange). Because originally the first laptop was on sale, she was forced to spend more money for a comparable laptop in a different brand.
In my experiences in the this store, the customer service on the sales floor has been terrible. One time I bought a new computer monitor from here and it literally took the cashier 20 minutes to figure out how to bring up my rewards account. I don’t usually go to Best Buy anyway, I if I do, I definitely would go to a different store if possible.

Should you expect greatness? It’s Best Buy. At least, they still have their store, unlike Manteca.
The security person was friendly as we walked into the store. However, only one other person asked anything. If you go into some Best Buy locations, they seem to swarm the unoccupied customers but not this one.
Oh, I did see a few employees – talking to each other. It’s no worse than most places, I guess, but I wonder if you could really depend on them or what level of service you’d get.
My buddy was looking for iPhone 4 cases and didn’t find much, which isn’t surprising, but at no time did anyone ask to help. Nothing seemed to be in the correct places, though.
I looked a bit at the TVs and related equipment and someone asked me. We talked a little bit, but I wasn’t ready to buy anything else.
This location is important because it’s near Target, and that this strip mall has more to offer than most. I could say that it allows you to avoid the traffic around Sisk Road, but if you’re trying to get into or out of the shopping center, good luck. The traffic here is intense.
Update 2015.03.30: I’ve been back several times and it’s still okay and employees have been reasonably good. It’s typical of Best Buy that you just can’t expect greatness.