TCC, Verizon Premium Wireless Retailer

I have been going to this store for years and they are always very knowledgeable, helpful and friendly —

This Verizon store was out of iphone 6s. Said they would order it and let me know when it came in. Meanwhile I found a Verizon store nearby that had the phone in stock and this River Forest Verizon store would not let me cancel the back order until the phone came in even though I asked to cancel it, no longer wanted the phone, and had not paid for it. They locked my account preventing me from purchasing a iphone at any other store that had them in stock. No reason given other than a refusal to unlock my account until the phone came in to their store and I refused the phone. So I’m without a phone, awaiting River Forest Verizon to receive their order. Terrible customer policy and terrible customer relations. Would advise customers go elsewhere.

First time visit at this Verizon store (didn’t know it was here). I’ve been wanting to change from my pay as you go phone to a «real» cell phone. My Blackberry is constantly going out, doesn’t ring, doesn’t notify — I’m always pulling the battery so that it will reset. I know that the Verizon network is one of the few networks that a cell phone actually works in my brick and plaster walled vintage home. I decided to go directly to a store and talk to a person about what I’m looking for, what I don’t need and what is the best choice for a Smartphone newbie. Jeremy was extremely helpful and answered all my «duh» type questions without being condescending. He wrote everything down and also gave me some suggestions on switching internet carriers also, (there isn’t enough space to discuss AT&T internet service). He was very open about what all the charges would be initially and afterwards. It was a great experience and I left the store with a better understanding of data, web surfing, etc. on a phone. When my decision is made (Galaxy S4 is frontrunner) I will certainly go back to this store — everyone was very nice and knowledgeable regarding the different devices available.

This store is basically no different than any other retail franchise that only survives by by signing up new members and upgrading those whom are already a customer, so aside from my being convinced that my upgrade would not only lower my Verizon bill and I would have a better experience with the Samsung over the highly over rated iPhone, neither is true. My bill is higher and my experience is still shifty — which happens to be Verizon, itself and the main reason for my call today.
I’ve been a customer of Whoreizon for over 2 years — tell me how the largest cell phone provider in the world has a shitty system that does not operate or recognize my number even though I’ve had the same number for 2 years? When I called last night I was told that «the system is down but will be up again at midnight» wow isn’t that convenient? It’s 9:00 AM so obviously that’s not a help.
I can’t sign in because the system doesn’t recognize my devise even though I’ve made 10 payment from this exact device and for the same phone number for over 10 months.
I hate Verizon. …and a 6 minute wait this morning…

The staff at the store are great and know their business.
However, they are unwilling to provide excellent customer by replacing a phone that no longer charges that is still under their-​Verizon — contract.
I find this lack of service unacceptable in light of wanting to keep customers coming back to their store and their company.