AT&T

AT&T is the best! I don’t mind paying a few dollars more for excellent service! I have all my services with them and they are always trying to help their customers get the best service at a great price! Everyone here is great yet Ricky and Joaquin are the main people I look for when I need assistance.

That store never answers the phone when I call them. Plus I was put on hold forever. Bad service!

I have been to this location several times, each time there are employees hanging around the entrance. Today, there were three employees lingering — one leaning on the brick wall, one sitting on the curb, and one leaning against the window. It looks unprofessional and feels uncomfortable.
3÷12÷16 — I went today to pay my bill at the kiosk. The kiosk is shut down an hour before closing, which doesnt seem to make good business sense, so i had to wait to make a payment in cash. The first person said uhhhhhh cash, you’ll have to wait. After waiting 15 minutes, I asked if someone would help me, It is difficult to find a parking spot and once you are inside it becomes a nightmare.

This is more toward AT&T in general. Can’t find a place to rant about how shitty the company is so this will have to do. My biggest complaint ever is the 4G. It’s goes out all the time. It either says it’s on or the icon is gone, but either way I have to turn my phone off and then back on to get it to work again… Only to have it back off in an hour or two. One time it wasn’t working at all for a few hours so I call to ask what is wrong and they couldn’t do anything, because you need your SSN to even access your account. (The account is under my older relatives name, and it was 1 am) All I wanted was to see what the problem was… And then they CHARGE people to talk on the phone.
We also pay for some kind of insurance on our phones, and yet I had to pay for a new phone after is broke. What the point in have insurance if they won’t even cover it?!
AT&T is greedy with money. Sure, their 4G may be fast, but it’s only fast for the few minutes it’s connected.

John M. sat down with me to upgrade my phone. I look younger than I am, so I am often treated with kids gloves but John was nothing but helpful and respectful. By the end of the upgrade, we were chatting and laughing like old buddies. I rarely experience that kind of customer service and want everyone to know that John at AT&T in Oak Park is worth visiting!

i just needed somebody to show me how to get the sim card out of my iphone. as soon as i walked in a lady helped me right away by showing me how easy it is to get the sim card out. she also told me how to unlock my device so that i can use it internationally. good thing to know since i didnt know that info! great quick friendly service!

I hate going to phone stores-​they always prove to be crowded, take up a lot of time, and it’s up in the air as to whether you’ll get a really helpful person. My last visit to change my plan could have been sheer torture as it took awhile. Although the person who helped me (Brittany) was so sweet and funny. She really helped time pass and was very personable! If only every visit could be this enjoyable…

This store is always packed, yet the employees always seem to be standing around. Unless you need something easy like an extra charger, don’t bother with this location – the staff don’t really understand the different service plans and they’re not very polite. Go to the shop in North Riverside.

I had a fantastic experience in this store today. I purchased a new phone because my old one was due for an upgrade. I also grabbed an LG tablet. If you go there ask for Jose. Jose is the nicest guy and he was very helpful and professional. He set me up and answered all of my questions clearly. I’m not the best with technology and he understood that. Great guy and location.

Added my line to a family plan here. This place was so packed you couldn’t find a place to stand comfortably.
They also do not adequately staff on the weekends. We were lucky to only wait a few minutes. The line piled up behind us and people were furious about how long they had to wait to be seen. Fairly entertaining — but true.

In short, this place sucked. I was given a $ 100 gift card to the AT&T store (random, I know) which is the only reason I came. I was in search of a makeshift case for my new iPhone 6 which I had purchased (smartly, from the Apple Store the day before). I knew that there wouldn’t be many case options at first, but I was going to a show at the Metro later that night and some sort of protection for the phone was necessary.
So I show up at the store, walk in, and an employee tells me that I need to «check in» and that the wait would be approximately 45 minutes. «Oh no, I don’t need any service, I’m just here to buy an iPhone case,» I said. Well, I was informed that I needed to check in and wait the entire time regardless of what I was there for.
What I wanted to say: «Are you f*cking serious?!»
What I said: «Uhhhh…okay?»
So long story short, it took me about three minutes to find a suitable iPhone case and 42 minutes to stand around awkwardly while waiting to pay for it.
They don’t have anyone who can just check people out? Seriously?
I figured it would be crowded since a new iPhone had just come out the day before (despite the fact that I overheard them tell many a disappointed customer that they were mostly sold out of them) BUT I didn’t imagine in my wildest dreams that I would have to wait almost an hour to pay for a damn phone case. That’s the most idiotic store «policy» or «practice» I’ve ever heard of in my life.

First visit to this store. Been having awful problems with ATT DSL Internet service so went here to actually talk to someone to try and figure out what the problem. Jose was fantastic, he spent over an hour with me and my questions, etc. It was a lot of work, but hopefully a switch to U-​Verse service for land line and internet service will take care of the Internet problems I have been encountering for a long time. Only time will tell.
The store was clean and everyone was very friendly. Jose deserves a hearty hand shake and pat on the back for helping me (non techy) with my frustration regarding ATT Internet service (dropping connection, buffering, etc.). Hope this solves my problem.
You don’t find customer service much anymore (it is a thing of the past) but it is alive and well at this AT&T store.

I walked in looking for a case today. Ricky, a retail sales specialist, had me out of there in five minutes.
The case I settled on was an Otter. It was priced at $ 50. I must have had a credit or discount on my account, because I was only charged half price.
On an anecdotal note: While I was talking to Ricky about customizing the case, this gorgeous woman interrupted us and said she was having trouble with her Otter. Ricky took care of her too!

Stopped in this afternoon to upgrade my iPhone. Bryan was my customer service rep and could not have been more helpful, friendly, knowledgeable, and efficient. I received some of the best customer service I’ve ever gotten. I’ll ask for him when I return.

What a breath of fresh air!
Ernesto and Dan at AT&T were extremely knowledgeable, kind and accommodating!
My mom and I went there about 10 minutes before closing on a late Friday night to get a new phone cover … with great success.
Also, Ernesto and Dan really helped this newbie technophobe get acquainted with new technology and the android operating systems. They are extremely knowledgeable and are excited about these new products! Once I am ready, I am definitely coming back to not only buy my new phone, but have Ernesto and Dan give me tutorials!!!
Thanks guys!

I know American Telephone and Telegraph is the evil empire and are trying to stop net neutrality, but if you caved and got an iPhone like I did, this is a good place to get things taken care of.
I finally got my number changed over to a local area code (312 Represent!) and they tuned up my account, made sure I was on the right plan, all that. Changing the number took a little but so they were using their time wisely. They were very friendly and not in the fake way. I would go out of my way to go here instead of other At&t shops.

I was an AT&T customer for many years… and over the years this company has just gone bad. Customer service, and staff USED to be friendly and accomodating, and NOW it’s like you walked in and they’re too busy for you.
It’s ALWAYS jammed packed no matter what AT&T store you go to — you sign in on a wait list to be waited on, waiting 1 hour + to be helped is ridiculous!- staff in general is not professional and think that they are 10x better then you are– prices are high for the service that you get.
Therefor, I switched to verizon and I am paying cheaper monthly about $ 50.00 cheaper or more. Why was I wasting my time with AT&T???

This store has excellent customer service, even though you have to sign a list to ensure prompt service to the next customer. The Rep greet you with a smile, they multitask and have a good knowledge about their product. Correna Thomas and Jacob Hopps are truly sensational in solving your problems to keep your wireless device in operation., whether is a cell phone, notebook or products in the store, the employees are very helpful. It’s located in Oak Park Business District so you know it going to be busy. The customer service is well worth the wait.
KK

Always jam packed, they make you sign in on a «waiting list» — just to be waited on. Never have I gone here without a good 20 – 30 minutes wait in order just to talk to one of their service people. I know — what about hiring MORE service people so we are not waiting 30 mins just to say «how much for this iPhone?» well that is not the ATT «way». Too logical I guess. If you HAVE to go here, bring a boatland of patience — you’ll need it!

Thank you Christine at AT&T you rock!
While we were at lunch my mom got a call and promptly whipped out her cell phone circa 1999. Truthfully, it’s not that old, it just looks like it. Honestly, the thing had seen far better days, some of the numbers were rubbed off and the screen was all nicked and scuffed up. She waived off my suggestion that she roll into AT&T and upgrade her phone until I said those magic words. «You might be able to do it for free» She was over her sorry old phone in seconds flat and insisted we stop on the way home. Enter Christine…
Christine couldn’t have been more helpful and patient. She had my mom’s account up in a jiff and confirmed that she was eligible for an upgrade. Even better my mom could get a newer Nokia and for free. Since this meant my mom didn’t need to learn how to work a new phone, she instantly became Christine’s BFF. After Christine had moved the 4 numbers my mom stores in her phone (home, Dad, my cell and my house) we thought we were ready to roll, but wait!
This is the part where Christine earns that extra star. She noticed that they have combined billing, but if they do something — we never really understood what — they could save $ 25 per month. Now she had my dad’s attention too. We’re not sure what she did, all we know is she said it wouldn’t cost anything OR change any of their plans, but it still would save them money. At this point my dad was officially on the Christine rocks bandwagon.
In under 30 minutes Christine had my mom sporting a new phone, saved them $ 25 a month and donated the old phone for them. She made what usually ends up being a long and frustrating trip to deal with parental cell phone issues quick and stress-​free.