Schemper’s Ace Hardware

Schemper’s Ace Hardware is by far the most helpful and friendly hardware store I have ever been to. You are always greeted by some helpful employee within 10 seconds of entering the door. The store is always kept clean and again there is always someone around to give you a hand. They also have some good coupon deals once in a while. Their prices can be slightly higher then the big box store; however, you wont find nearly the level of customer service at those type of places.

Fanatical customer service!
If you have ever been to Home Depot or Lowes, or any other giant home improvement store for that matter (and who hasn’t?) you’ll get what I’m saying. Sometimes you can wander the isles for what seems like days trying to find someone (anyone!) who can answer a simple question. Where are your hose bibs? Will this gasket work with this fitting? Is the sky blue? And when you finally track someone down, they have no clue what your asking or they tell you that you need to speak with Tony in plumbing, but he’s on his lunch break… great…
But Schemper’s is not like this at all! Literally, within seconds of walking in the door, you are greeted by one (if not several) of their helpful employees asking you if they can help you find anything. And they actually know how to help you. Once, I brought in a specialty lighting fixture looking for a bulb and they opened up several bulb packages trying to find me the right one. Another time I mentioned that my string trimmer wasn’t working so they asked me to bring it in and they helped me get it started for free. Schemper’s has a home town feel that you would want from a corner hardware store. They treat their customers with respect and go out of their way to help you. Because they are a smaller hardware store and not a big box like The Home Depot, occasionally they will not have a part or a tool you need, but more often than not they do which is why they will always be my first stop when working on a home improvement project or when I need a part for my lawn mower.

Their garden area is incredible. I love talking to the garden department staff– they are knowledgable, offer great advice and kind. They go truly above and beyond.
They also carry a wide selection of canning supplies all year long.
I love coming here.

Can’t really think of a better hardware store in Northern California. Everyone that works there is friendly, helpful, and professional.
They have a great selection of various wares for a store their size. Not to mention fair prices, this usually isn’t the case for smaller shops due to their reduced buying power compared to the big box stores. They offer some tasty locally made pies as well. I really like small businesses, it’s great to see people making it happen on their own. But when they team up with another small business, that’s just awesome.
I also like the fact that it is located in one of the best small towns I’ve been to. Ripon (pronounced Rippin) is worth the side trip. If you don’t reside in the area that is. Plenty of small shops and great restaurants to check out.
Keep up the great service!

Having «really big lights» alone deserves 5 stars. I kinda stopped there but Unilocal mentioned this review is shorter than most and will place it as a tip instead. I don’t think so. Is this long enough?

The entire staff is so extremely helpful and the customer service is amazing! I just moved to the neighborhood, and sometimes had to go back a few times a day, Ward and every one else has been so patient and helped me get my projects complete.

This hardware store is one of the best I’ve been to. Everyone that works there are so helpful and friendly. The night before I called the store and asked if they can make me a duplicate of my VW key. My key was the laser cut /​sidewinder type key. I called almost every locksmith and hardware stores but they don’t cut those type of keys. My only option at the time was the dealer. I almost spent $ 200 for a spare key from my local VW dealership. Luckily I searched online and someone suggested to try Ace Hardware. To my surprise they offered this service. I spoke to Ward (I believe he was the store owner) and said he would gladly try to make a copy of my key for me. The next morning I was greeted by a few people who were expecting me. The owner told them I was coming down and to expect me. When I got there the person who actually was familiar with cutting this type of key wasn’t available but they were going to try themselves anyway. Luckily an ex employee (I think his name was Collins) came to the store that morning. He had experience cutting these types of keys. Even though he didn’t work there anymore he volunteered to cut the key. That’s what I call team work. Now I have a spare key for my car at a very reasonable price. A big thanks to everyone at Ace Hardware and especially to Collins. I highly recommend this store.

overly friendly and helpful. even when you don’t want them to be. you will be asked 8 times by 8 different people if they can help you find something. super knowledgeable. if you need something they dont stock the will try and get it for you. excellent selection of items at average ace hardware prices. i would much rather come here and spend more than go to any big hardware stores.

Maybe 4.998 stars, a little too helpful sometimes-​lol, I just want to wander around thanks.
Seriously, I live in Manteca, but this is THE «go-​to» hardware store. HELPFUL, friendly, and almost always have ALL the items to finish the job. Great selection of nuts, bolts, fasteners, and just about everything else.
Stihl, Craftsmen, Echo, good selection.
Changed my thinking. Instead of going to OSH, then Home Depot, and then end up at Schempers… now I just go straight to Schempers and don’t waste my time elsewhere.

Last week I stopped in to pick up a couple of things, and in the 15 minutes I was there, I was greeted with offers of assistance by no less than 8 sales people. The guy that helped me though was a real character, and I wish I’d got his name, he was so nice and funny, and reminded me of my big brother. Keep up the great work!

I just have to add that with this particular ace store the service is top notch. I literally was inside of the store for 1 minute and 45 seconds and came out with the individual nuts and bolts that I needed. If I were to go to any big box Home improvement store, this errand would have taken me at least 30 minutes to find all of the necessary hardware and staff to make sure I was getting the right thing. Kudos to well trained staff!

Every time I’ve come here I’ve recieved the best customer serivce. Workers are always so enthused to help and ALWAYS have a solution for me. 5 stars all the way.

If this place was closer to where I lived I would be shopping here all the time instead of Home Depot. I don’t think I’ve been in a place of business that is friendlier and more helpful. They’ve built a great culture here. I do go out of my way occasionally to come here because of willingness to help with a smile.

I haven’t been everywhere in the world, but I have a hard time believing any other store on earth has better customer service. From the minute you walk in, the girls greet you and always have a wave or high five for our 3-​year-​old and someone is always available to help you find what you need.
Last week we were building a scarecrow and One of them walked around with me for 15 minutes while I kind of described what I was looking for. Who does that?! We’ve bought bbq’s and power equipment here and they always offer to assemble and deliver it at no charge. They even fill equipment with gas and ensure it’s working right before you leave. Who does that?! Even big box home store employees have told us that if they can’t find something, check Schempers– and if Schempers doesn’t have what you need, they’ll order it. And they sell nail polish and pies. Who does that?!
Long story short, we love this place. Their service and selection is second to none and they are the quintessential small town store.

Love this place! As a woman it can be intimidating to go into a hardware store when you are not exactly sure what you are looking for. I get nothing but top notch customer service here helping look for the items I need. And a big plus, they have the cutest gift shop section by the front cash registers. Got a cute pair of earrings, snail bait, and a new hose.

I have had nothing but wonderful customer service. My husband sends me in for stuff that I know nothing about and they are always able to understand me and guide me to the right item (s).

Dropped off something to be sharpened on 12/​02/​2012, today is dec 31, 2012 and to date I still don’t have my item back yet. I called to inquire about my item and was told that they will call me when it is ready.
Horrible, never coming here again!

Awsome customer service, walking through door your greeted with a smile. This place is staffed with some of the most knowledgable people I’ve meet. The prices are decent for a local hardware store, but you pay for the knowledgable staff you never find at the big box store. Trust me, if they don’t have it, they can het it.

Ace has AWESOME customer service! I was there just today, walk in, someone greets me, takes me to exactly the 2 items I need and I’m out the door in 5 mins or less! 2 weeks ago I needed some replacement screws, nuts and bolts and walked in to an aisle of one million little bins with one million different types of screws. Out comes the nuts and bolts guy and it literally took him a second to find the exact matches out of all those bins!!! I would have been there for hours (if not all night)!Thank you & keep up the good work!

I am in Schemper’s Ace almost every week. They have just about everything I need, and have great service. Generally they go above and beyond with product recommendations and even helping me plan out my entire (and it was huge) sprinkler system for my new house. Sometimes you will get two or three of the almost over-​zealous employees asking if they can help you with anything, depending on how many isles you walk down. It’s a refreshing change from the big orange store where the employees run like heck when they see you coming or just say «uh, not my department man» It’s worth the couple of extra bucks to shop local.