Enterprise Rent-A-Car

I can not say enough about this location!!! They picked me up right on time. The driver, Greg, was courteous and very personable. When I got to the store, they had my paperwork ready and they let me choose the car I wanted. There arose a problem with that car, but they immediately put me into another car and expressed the worried for my safety. Marquis was very nice, very knowledgeable, and also very personable. I wish I could give 10 stars.

We rented on line and paid for a standard car a week in advance — the day before we stopped by to check on a car and were by told numerous times by (b) that they may not have a car for us but was followed with she would try but that there were no guarantees — the day of we went early as our travel plans changed and we could have left at 1 not 4 — there were 20 cars in the parking lot (we took a photo) (b) did not get off her seat — told us they were all reserved — we doubted her comment but ??? My husband asked if she had our phone #; she said — you gave it to me yesterday. She talked down not just to us but to everyone — like I’m in charge here not you — No thank you for stopping by — we literally sat for hours at home waiting and hoping for a call which came at 3:30. as we were filling out the info (b) rec a call — we waited 5 min while she completed the conversation — back to paper work & another call came in and again she completely put us on ‘hold’ while she took care of someone’s problem — again 7 min of waiting — The next day we were called asking about the car and experience — we told the gentlemen what happened — now to the FIVE star person ® that sincerely greeted us and checked in ® asked about our experience — my husband gave specifics — ® sincerely apologized gave us a free upgrade and told us we were valued customers and please come back. (b) could use major training — had it not of been for ® we would never return to that location.