Owner is very willing to accommodate your cake wants and needs. I didn’t love the stock cakes and what was in the books, and he told me «whatever you want, I will do»… And that he did. Willing to accept valid coupons with no issues, as it was with the last owner. Grateful he feels that the customer comes first!
Craig D.
Classificação do local: 4 Howell, NJ
Fudgy the Whale lives on! Easy in and out with parking. Yummy ice cream and treats. Good service.
Briana D.
Classificação do local: 5 Brewster, NY
Absolutely love it here! I don’t know what that woman below is talking about regarding the new servers– she must not be good with people! They were so sweet to us and seemed to be genuinely kind people. I’ve also run into the manager a few times and he is so nice! The ice cream is great and I love the pumpkin soft serve. Couldn’t give them a better rating. The shop is really nice inside, the staff is absolutely wonderful, and the ice cream is great! I also got a cake the other day and asked for a personalized drawing– they had no problem with it and it came out wonderful. Everyone loved it. Love taking my kids here and will continue to for the years to come.
Rica M.
Classificação do local: 1 South Salem, NY
I used to give this location 5 stars and a very high review. The new manager may have improved the interior, but replaced the staff that knew us, welcomed us and were a joy to see on our weekly trip with himself, another person or two(presumably related) who do not have much personality. On top of that, when presenting VALID coupons, they begrudgingly accept their own offers, have terrible customer service skills, and I’ve never seen smile — and the worst offender? The new owner/manager! Carvel needs to have better screening when it comes to allowing people to purchase their locations and run their franchises. This new management is going to kill what used to be a great business with poor attitude and rude behavior. This new management and staff is absolutely awful. Bring back the old girls!
Noosh M.
Classificação do local: 4 Boston, MA
We stopped by here for their delicious Nutella soft serve. it was awesome. The texture of it was very good and not icy. The drive to here was very nice, it’s a cute little shop with sitting available. The person who served us was a very nice gentleman and pleasant to talk too. Must definitely come back here if I’m in the area.
Justin X.
Classificação do local: 5 Hudson, OH
Went here on that beautiful sunny day, a perfect day for ice cream. Looks like they got new owners again but I am glad they did! The Ice Cream is cold but the people there are warm. Glad to call this shop my new home for ice cream
Sara S.
Classificação do local: 5 Providence, RI
I was going to a show in the neighborhood and stopped by here for some dessert. I was happy to see plenty of free parking. I tasted the Nutella soft serve and it was to die for! I got a small Nutella in a waffle bowl. Now I have a big appetite for ice cream and could eat a lot in one sitting. This portion was not stingy and I would call it a medium or large rather than a small. It was close to $ 5 with the waffle bowl but very much worth it. Plus one star for having a bathroom, a sink and soap(you don’t want to know how many places I’ve seen that don’t!). I would most definitely return if I’m ever in the area again.
Jamey A.
Classificação do local: 5 Ridgefield, CT
I’ve been there more frequently as of late. The service is definitely above average. Overall, they take care of the whole customer experience. The new milkshakes and flavors they have are absolutely delicious. This Carvel seems to be getting better and better!
Keri C.
Classificação do local: 5 Ridgefield, CT
Great place for a birthday party — make your own sundaes, balloons, games, custom cake, pizza next door– They do it all! Wonderful staff and you can’t beat the price. Definitely check it out!
Tate S.
Classificação do local: 4 Ridgefield, CT
Okay so the service isn’t always great but the favors and the choices are good. Every time I go there I see a new flavor or a new milkshake, etc. I think Evie just had a bad experience.
John C.
Classificação do local: 4 Washington Depot, CT
Went to visit this Carvel store today to get some ice cream and get out of the sun. As i approached the storefront it was the usual Carvel store front but at the side of the front door i noticed a bowl of water, for dogs i had to assume, it was nice to see that the store was so pet friendly. Entering the store i noticed staff hard at work making ice cream cakes and talking with customers ahead of me, the store was clean and neat, tables clear and shelves stocked. I ordered my cone, a Vanilla soft serve, no sprinkles on a cone, was served promptly and dismissed pleasantly. Overall it was a good experience with pleasant people on a hot day. A+ to the service Extra Points for Pet friendly nature.
Evie Z.
Classificação do local: 1 Manhattan, NY
New owners recently took over and it is hard to believe the service could be worse but it was. Who I believe was the manager or owner was looking at youtube with a young employee couldn’t be bother to greet me and when she asked for my order her level of disgust in helping was very evident. I had to repeat the order three times as she was busy looking at things happening outside. I came in to place a cake order and get a snack for a little one. After paying for the snack she promptly walked away when I asked for cake information. I waited for her to come back for several minutes and no one returned. She was so rude it was hard to believe. Oh well she lost out on a very large cake order. To top it all off, when she gave me change for the snack(a cup of ice cream) she never gave me a spoon and they aren’t readily available. Find another Carvel in Danbury or Mt. Kisco. or Stop n Shop in the same complex.