Traverso’s Red Wing Shoes

I have been purchasing my work boots here for over 25 years. Always exceptional service even after the sale. There are closer more convenient Red Wing stores for me. But the customer service and knowledgeable sales staff makes them worth the extra drive.

For a first time here, I was quite satisfied. Adam I’m assuming is the owner is very professional, efficient, and knows his stuff. He did a great job and really is quick in fixing repairs, his assistant however is a little stuck up. Overall it’s mainly about the shoe and it really does show.
For the price I paid for i was told it was $ 6 afterwards I ended up paying 8 i never. Stand by your people.
Other than this place is in a convent location.

I live in the central valley and have been a customer of the Richmond red wing shoes for years, my father was also a customer for many years. I decided that even through I am about 1.5 to 2 hours away that I would continue to go here because of the great service, until today. I took my boots in for new soles and insoles (last weekend) and tried to call to see if they were ready for approx. 2 hr’s and kept getting a busy signal, so I decided to drive over and after about 45 minutes on the road I called again and this time I was able to get through and was informed that the boots would not be ready for a few more days because they were waiting for the replacement soles to come in. It would have been nice to receive a phone call letting me know that there was a delay in the repairs instead of wasting 1.5 hr’s round trip of time and gas just to have to do it again next weekend. Hopefully if there is another delay I will know about it ahead of time so I can schedule accordingly.

After getting the run around from other local shoe repair shops regarding resoling my custom orthopedic shoes, Bill worked with me to resolve my problem. Bill & staff are very professional/​accommodating, will only use them moving forward. Thanks for the great job!

Good for another couple years! Picked up a new pair of steel toes and got my old ones resoled for backups. Glad to see a family business still doing business in the Bay Area with a handshake and a smile. First time at their Richmond shop and close to my work to get some oil when I need it.

This place is really terrible. I got two boots reheeled and the little toe protectors put on. They were two days late from when they told me they would be done, I had to call a few times because no one was picking up during business hours, finally when I reached them they told me to wait another hour, presumably to actually do the work. When I picked them up, neither pair was polished, the toe protectors fell off because they were not glued, only nailed, and one of the boots bottom is partially detached from the boot. An easy repair. Anyway, I will never go back here again. Go to Model instead. They are more polite, polish shoes up, and call you to fix problems. Btw, I never write reviews so this is unusual for me…

Took my boots in to have them resoled, toes dipped and stitching repaired. The toe peeled off within a month and the stiching came right out. I took them back and the same thing happened again. Plus they stitched through the Goretex lining. They ruined a $ 400 pair of Boots. I’m very disappointed since I live just a few blocks away and I prefer to support local businesses.

Honest, professional, local business worth supporting. These guys have been doing this for years and know what they’re talking about, truly care about both the customer and the shoes. Also gave me free shoelaces and shot the shit with me. Need I say more?

This store features a nice layout great staff with knowledge on there products, they have always full filled my needs this store is supberb., redwing is number one in quality, the products in this store and the staff make this a superb shopping a valued experiece they are the best…

Needed replacement laces for my Red Wing boots. Walked in. The guy behind counter asked what I needed. I told him. He looked down at my boots, grabbed the appropriate laces, handed them to me with a smile. I asked if I owed him anything and he said, «you have good boots on your feet. We take care of people who come in with good boots on.» and that was that. Now he’s got a customer for life.

Honest, professional redwing boot experts! These guys are the ONLY place to go for redwing boots. They have finding the perfect boot for you down to a science. I’ve gotten my redwing iron rangers here and they have been my go to for any service or accessories for the boots, and when I ran into an issue with the boots while over seas they worked with me to repair my boots abroad and address the issue upon arrival. I absolutely love my boots, they are lifetime boots and this is my lifetime boot shop.

You can’t beat a place that will fix a girl’s heel right on the spot I was literally in and out within 10 minutes!

I have been buying shoes from here for years and have never had a problem. Customer service is always top notch and has still maintains the old school feel inside.

I’ve had these guy do my soles twice now (about to do a third) and they’re super quick and it always looks great.

Man, let me start by saying that I really thought super highly of this place in the past. We have been getting our boots here and having them repaired for years with great service.
We recently returned to purchase new boots and have our current ones re-​soled. At the counter was a smart mouthed cocky young man who talked so fast I’m not sure his brain was catching up. We told him we purchased our current boots last year and he proceeded to try and find our customer information in this antiquated file system. (don’t get me wrong I really like the old style file system. It is a reminder of how this really is a family owned old school Richmond business). He couldn’t find our customer tag so he began to question us with things like «are you SURE you bought them here?» — yes dude I’m sure I bought them here. — I asked him to look further as it might be misfiled. When he found the misfiled tag, he offensively blamed it on an older employee. Making very rude derogatory comments about him. I found that to be very disrespectful and offensive. He continued to talk in circles and in the end we ordered what we knew we needed to order. We handed over the boots we needed repaired and Paid in full for both the repair and the new boots.
Then we were told the new boots needed to be ordered and they would be ready the following week and were given a pick up date. Now having to wait a week we needed our old boots back. The young man looked at us funny and didn’t want to give us our old boots back, as he had already tagged them for repair. He threw an old pair of his own hiking boots on the counter and said «here use these.» I thought it was kind of a neat idea to give out loner boots for repair work, but we opted to just use our own boots until the new ones came in. He just didn’t want that to happen. Telling us «these are good F***ing boots!» Regardless of how F-​ing good the boots were we wanted ours back and had to reason with the smart mouth in order to get them back.
Now after paying in full for a repair and for a new pair of boots — two weeks later we are still being told that next week would be the SOONEST they could get these boots in. We have called and gone in to the shop several times and every time we get the impression that the boots just haven’t been ordered. There is always a long pause and a «ummm we will have them in ummmm we will call you» When I ask what the deal is I just get the answer «they will be in next week» I really don’t; believe they have even been ordered. I’m so disappointed and really hope that they can provide us with our boots.
I have been bringing workers to this shop for years and have always referred people here. It’s super important to support local family businesses. What’s Ironic is the fast talker at the counter was too busy talking crap about big business chain stores to actually provide us with customer service. He said «at the big stores you’ll find some girl trying to help a guy buy boots. She doesn’t know anything about boots» — Well dude you don’t know much about service.
— a week later — Have been waiting to post this thinking there would be some redemption, but not yet. Finally our boots are in, 20 days later. — go in to pick them up and its the same guy who helped us the first day. — Again can’t find our name. Again «are you sure it was here?» — you’ve got to be kidding me– «Well I can’t find it so it must have been someone else who took your order». NO YOU DID! same story, he kept running his mouth and wouldn’t listen. kept telling us we must be wrong because he doesn’t know about it. I am so turned off right now about this shop. I understand its family run… but PLEASE do not let this kid ruin your reputation. Had this review marked as Two stars based on past experiences, but this one guy who tries to blame everything on other co-​workers and the customers just moved it down to one star. I am blown away.
I am so disappointed. I have always felt this was a five star place. But I can’t imagine allowing this kind of service in any shop I would ever run.

THEE BEST BOOT SHOP !! This place has been in the neighborhood longer then I’ve been alive. My grandpa my dad and my uncles all get boots here. I would never dream of going anywhere else. I’m a firm believer in supporting the local store fronts and this place is a Richmond icon. The guys inside are awesome and very patient and helpful. Go in feel them out and become a lifetime customer you wont regret it.

Excellent shop! I’m excited to have found a shop I’ll use for many years. After major disappointment at Kensingon Cobblers, I thought I’d give this shop a shot. They sell work boots, but work on all shoes. The staff are friendly and knowledgeable and they do excellent work. I dinged them one star for not having my order ready on time, but they delivered later that day.
Highly recommended!

I love my cowboy boots. I’ve been wearing some variation for at least the last 10 years {yes, I’m a Midwestern girl but my first pair came as a secondhand re-​gift from an East Coast friend}. I have learned over the years that I am hard on my boots. I walk on the outsides of my heels and I usually need to add metal taps and/​or have the soles replaced at some point during the life of the boots. That said, I have made it my business to know where to find the most trustworthy shoe repair joints in every city in which I’ve lived. I began the hunt here in the Bay Area about three months ago, and even though there are two repair places located very close to my places of business, neither of the owners there seemed #1 competent enough or #2 that they would give my favorite boots the kind of love they deserved. Enter: Traverso’s.
Tony advised me about two pair of boots I had brought in for possible repair. I could tell by his demeanor that the man knew his stuff. And, unlike the owners at those other repair joints, I got the feeling he wouldn’t leave shoe polish all over my suede leopard print Old Gringos {the importance of this cannot be emphasized enough} The price was fair, he finished the job within the same day and my boots looked absolutely amazing.
I happily have a new repair shop that I can trust, thanks to Traverso’s.

Perfect score for Traverso’s Red Wing store? Yes, Unilocal moderators, there can be this much love for a shoe store that delivers old-​world service.
I have very little to add, but to say that I have never been happier with my everyday shoes fitted right here last month. Yes, they are boring to look at, but who cares because they offer so much comfort and support.
I have taken them back to get polished and oiled, and I had them back in 3 minutes. That’s it, a great location that anchors a neighborhood and a new loyal customer in me.

I’m notoriously hard on my shoes. Sometimes I’ll buy something that I think looks nice, watch the pair deteriorate within a relatively short time, and then wish I had gone back to Red Wing first.
I’ve been coming to Traverso’s Red Wing for years, first under the expert guidance of the father (John, who passed away last year) and now the son. And despite the fact the the Red Wing stores in Emeryville and Concord are closer to home and work respectively, I will always make any Red Wing shoe trip here first.
I started off buying safety shoes and soon expanded to regular shoe and the hiking boots served my so well in the Northwest Territories of Canada in 2008. The shoe styles may not win any fashion awards, but that is more than made up with Red Wing quality and durability. The service at Traverso Red Wing is old fashioned (including the customer history cards that they keep), knowledgeable, and spot on. And you just won’t find a better place to buy daily shoes that fit and have them fixed and oiled after long and happy use.