Total Wine & More

Stinks…
These are cans of Wild Wolf’s Alpha Ale out of purchased last night at Total Wine after it sat all night and day on the dining room table.
Not a pleasant feeling to return home to a house smelling of stale beer

I’ve gone to Total Wine for a couple of years now and have always enjoyed my experience, but my last trip really spurred me to write a review. My check-​out clerk, Aretha, was absolutely incredible. Quite possibly one of the best clerks I’ve encountered in Richmond. I think when someone is good, they deserve to be recognized. She was friendly, went out of her way to make sure we didn’t remove things from the cart, made great conversation and was super quick. You can’t ask for anything more.
The products they carry are fantastic and they are incredibly well priced! I’ll always stop here if I’m having a party.

It’s your job to answer «100» questions about beer that’s why you work there? So when a customer ask about a beer instead of being an ass about it answer the question without an attitude!

I know I’m not a regular in Richmond, but the people who work in this store are not welcoming or friendly like the other Total Wine stores I’ve visited.
There’s also only wine and beer at this location and no hard liquor. I guess they’re still fighting with the ABC stores in VA but either way, won’t buy anything other than a few bottles of wine when in the area. I’ll stock up at other locations and then drive to Richmond.
Oh, and good news — on the way out, cashier was very friendly but by then, my jaw was already set on face scowl.
Hate writing bad reviews but their customer service truly sucked.

This place is great if you’re looking to expand your alcohol palate or if you’re looking for something specific. I can’t speak for the wine section (not really my thing), but I have done the ‘make your own six-​pack’ dealio for both beer and most recently for cider. They definitely took the cake for variety. There are a TON of single bottle beers that are unique. Prices are more than fair. They even have a section of cold merchandise for convenience.

Questions I have been known to ask while perusing the aisles at Total Wine:
-«Is this real life?»
-«Is this heaven?»
-«Can I get an amen?»
-«Can I get a second mortgage?»

I’m not sure how this place could get any better. Truly awesome beer selection and staff who will recognize the most obscure name fragment you’re searching for. Bonus for carrying (and promoting) so many local beers!

Today I stopped by to pick up Crabbie’s Ginger Beer (thanks Bonchon — it’s my new fave). This was my first visit to Total Wine and More, and it won’t be my last. The staff was super friendly and helpful. They offer tons of wine and beer options! I love they offer a make your own six pack option — great for trying new beers or for gifts! Speaking of gifts, they offer the «wrappings» for wine, etc so if you are popping in for a host gift, you are all set.
Cheers!

Total Wine & More is the most appropriately named business if there ever was one. My only complaint is your location. Please setup shop in Hanover County. People in the suburbs are bigger boozers than those in the West End. Of course that statement can be debated.
I’ve been here only a half dozen times because of the location. It’s a long drive for me and I always leave dropping close to $ 50 every time. I’ve been able to find anything I would ever want with very few exceptions. I go here when I want to spoil myself rotten. I’m extremely partial to German wheat beers and Total Wine never lets me down. The people that work here are masters of their craft.
They’ve never steer me wrong when it comes to discovering magical new brews. On my most recent trip I challenged an employee to show me something that can upstage Weihenstephaner Hefeweissbier! Without batting an eye he said try the Schneider Weisse Tap 6 Unser Aventinus. Oh really?! Well I’ve had the Schneider Weisse Tap 7 Unser Original and wasn’t all that impressed. He said that’s because you didn’t try the Tap 6 which is a (Doppelbock\Weizenbock).
He had a point. I didn’t try the Tap 6 only the Tap 7. Fine. Challenge accepted. He won. It’s incredible. It’s powerful too. Be careful with it and always keep out of reach of children.

Great selections and found some great stuff to take back west with us.

Wine tasting on Friday and Saturdays!
If that’s not enough to get you in the door, then the customer service and beverage selection should seal the deal. At least, they did for me.
I’ve been to Total Wine before, but only for a quick «run in, purchase, run out». I’ve never actually spent much time at this location, nor have I participated in any of the tastings. Well that all changed on Friday when a friend and I stopped in to check out their tasting and get a feel for potential wedding wines. Part of the reason my fiancé and I chose our venue is because we can bring in all of our own alcohol, and with that comes the fun task of tasting a bunch of different wines before determining the ones we want. Rough job, right?
The gentleman who was facilitating the tastings was very friendly and much more knowledgeable than I expected. I was totally impressed! We tried samples of about six or so wines, all from the same region, and they were quite good. My friend ended up purchasing one of the wines we sampled because she was such a fan. I didn’t go with any of the ones we tried, but I did go home with a bottle of sparkling, and Barboursville pinot grigio, and a malbec blend. Both the sparkling and the blend were recommended by the wine manager, who was just fantastic. After our tasting, he chatted with us about how to determine the number of bottles to buy, types of wines that are usually crowd pleasers, suggestions for varieties to try, and he even gave me a comprehensive wine list to continue my research. I will absolutely be calling him a little closer to the date to solicit his expertise when finalizing our wine list.
Oh, and icing on the cake for our visit was that we not only tasted wine, but we also lucked out with beer sampling! SweetWater Brewing (out of Atlanta) was on-​site facilitating tastings of their beer. Really refreshing and totally tasty. I took home a 6-​pack of IPA for my fiancé and he was thrilled. I see this making a regular appearance in our house.
This isn’t the largest Total Wine I’ve ever visited (at least, it doesn’t feel too huge), but the selection is extensive. Wine, beer, champagne… you name it, they have it. I’m a total fan.

They have a really good range of beers. I normally come here when I need to get a large amount of beer. I’ve gotten kegs from here too. I like that fact that you can make your own 6 pack as well. Prices are decent, people are friendly

«Only three stars?!» some may say… but let me take you to the dreamland of expensive mistakes where I usually only give two stars!
In preparation for a large fundraiser I was overseeing in the beginning of February, I went online to place the order for beer and champagne at Total Wine. (Purchased the wine from costco, slightly better prices!) I spent a handful of my time doing the math to make sure I ordered the right amount and consulted with friends about what selection of beer we should have at the event. After carefully, reviewing what I needed, I placed the order and hit «purchase».
I showed up the following day to pick up my order and was surprised when it looked slightly less than what it should have been. I was assured that this was my order and to look over the invoice. In a slight panic, I assumed that I must have made the mistake and decided to go purchase another eight or nine cases of beer.
I go home and decide to take a quick nap before I needed to be at the event to oversee the setup. I wake up and have an epiphany. I looked back at my receipt and compared it with the online confirmation to realize that I had been shorted almost 10 cases which equated to roughly $ 600.00 of beer that had been left off of my order.
In this new panic, I showered, jumped in the car and called Total Wine. The representative said to come to the store and we could figure it out. When I got to the store, the two females at customer service were slightly helpful and patient with my slight overreaction but when one of them told me that the order was correct and I was wrong, I thought I was going to loose it. After a few more minutes, I finally heard what I knew had happened, «[they] made a mistake» and left out a third of my order.
While I was happy that this was able to be resolved, I was disturbed with the lack of customer service and their them also immediately assuming that I was wrong. That was their first mistake. The second mistake was taking too long to take ownership and apologize.
I’ll probably order from here again but will carefully review my order and make sure they carefully review what they give me before assuming it is correct.

A great spot for all or your wine and beer needs. Unlike your neighborhood bodega or local grocery store, this is a warehouse dedicated solely to bringing you a wide array of wines and beers from across the world, at better prices than you’ll find almost anywhere in Richmond. One great feature is the seemingly endless choice of single beer bottles, great for sampling a few obscure brews before spending a fair chunk of change on a 4 or 6 pack. The other is the staff, who are incredibly knowledgable about beer and wine, and skilled at helping you choose the right ones.

This place is great. They have a huge selection of wines, a very large selection of beers, and I noticed today that they also have some tastings. This is my new go to place for when I need a large amount of wine, beer, or both.

This is my go to place for beer/​wine and kegs. Awesome selection, and not overpriced.

This is one of their smaller stores. However, very friendly and knowledgeable associates. Ask a sales associate for expert advice.

Huge selection and decent prices. Ask for Chris if you’re looking for high quality craft beer.

They’ ve been steadily improving the beer selection here over the past few years and it’s really quite phenomenal now. Big selection of domestic craft brew six packs, good import selection and a huge selection of individual bottles. You can «make your own six pack» which is a great way to try new brews. And they even have the cheap macro stuff too if that’s your game ;)
The staff here has been friendly and made good beer recommendations when I’ve talked to them. Plenty of parking.

I LOVE Total Wine! Tonight I stopped in to get needed supplies for a dinner party I’m having next week. Great selection of beer and wine, imported and domestic. Prices in every range. I love building my own six pack of beer so that I can try new things. That’s how I discovered my new favorite Fischer Amber Ale, product of France. Yum! Bought two bottles of red that I’ve never tried. I can hardly wait to pop the corks!
P. S. Don’t expect much help from the staff. They don’t ask if you need help and if you have a question, they’ll simply refer you to the tags on the shelves for descriptions. Apparently they do offer wine classes if you’re interested in learning more, though.