Scoot Richmond

Let me start by saying I didnt think there was a chance in hell id be buying a new motorcycle this soon but after stopping into this place around the corner from my apartment it was definitly going to happen. I could not be happier with my 15′ guzzi v7. Of the three times ive stopped in there I feel like family in this place. NO pushy sales
tactics and unbelievable customer service from chelsea, Rich, Scott, matt, Will and the rest of the gang!!. They are very accomodating and
very well versed in the product they sell and maintain. I will not buy a motorcycle from anywhere else.

Took my Moto Guzzi Quota to Scoot Richmond, on my way north and stranded with an oil leak. These guys were great, fair prices, excellent communication, and even gave me a ride when I needed it.
Matt and Phil and everyone else who’s name I can’t remember, thanks for everything if I’m in the neighborhood or shopping for a new one I’ll come see you guys for sure.

My BMW single was getting long in the tooth and my Honda scooter didn’t have the legs so I went moto shopping. I test rode both the 800 and 800XC with Alex and finally decided on the 800XC. I got a decent trade-​in for the scooter and got a couple free (promotion from Triumph) accessories. I took my bike in for service (check engine light) yesterday and while I waited, I took out a Zero electric moto for a spin and ride out for lunch. Along with their scooters (Vespa, Genuine), they’re also Triumph/​Guzzi/​Zero dealers.
Great location, next door to Legend Brewing… to have a beer or a bite to eat while you wait on service. Awesome staff and great service. Chelsea and crew rock!

Scoot Richmond is the best. They have worked with me during tough times and as long as I live in this area… or in driving/​scooting distance I will be returning. Not often for repairs… I hope, but for some friendly and wacky conversation.

I had taken my motorcycle to another local dealership for some repair. With just over 60,000 miles on it, it was starting to give me some general problems and thought it was time to get it looked over, tuned up and in good running order. $ 1300 later, I went to pick my bike up and when I attempted to ride it away, it wouldn’t go into first gear. I consulted the service writer, who said «It shifts really hard, and we wouldn’t recommend riding it that way.» It had never had clutch or transmission issues prior to the visit to this other OEM dealer. Consequently, the bike sat in front of my house for three months because I wasn’t sure another repair bill of that size was sensible for an older motorcycle with high mileage.
Then, one day, it dawned on me that Scoot might work on my bike. Prior to the motorcycle, I’d owned a Genuine Roughhouse that I’d purchased from Scoot. The entire process of buying the scooter had been a pleasure. Every time I’d brought the scooter in for maintenance, it was also a pleasure. Their labor rate was low and I always had a great experience with them, so I called to ask if they could work on a motorcycle from a manufacturer they didn’t sell.
Chelsea (the owner) answered the phone and told me in no uncertain terms that they could work on my bike and they’d be happy to get things figured out. I brought it down a few days later. After sitting for three months because it wouldn’t go into first gear, it needed to have the carburetors cleaned. After the carburetors being cleaned, the head technician said the bike was running great and in great shape overall. I described the transmission issue I’d been having, and he said there was no issue with it. Finding that odd since I’d been riding the bike for more than a year, he and I continued to talk about it. Then he asked me how long the bike had been set up with super bike shifting (which would be first gear up, four gears down). It had never had super bike shifting. The OEM dealer I’d taken it to before had changed it to super bike shifting and never bothered to tell me. When I called them, they told me it came in with super bike shifting. As I said, I’d been riding the bike for more than a year, and it had standard shifting the entire time. The other dealership essentially ended up costing me another carb cleaning because they’d failed to tell me they changed the transmission set up and then they either lied to me about it or hadn’t known enough about a bike from one of the manufacturers they sold to know it never had that set up. Let’s just say I wasn’t pleased with them, and as a result, I ended up selling the bike not long after because I didn’t want a motorcycle that I wasn’t going to be able to have competent dealer support for.
I then bought another scooter from Scoot Richmond. It gave me two years of reliable service and many, many miles of great fun. They’ve always taken great care of me in both the sales and service aspects. I’ve also bought four helmets, three jackets and four sets of gloves through the years, and I’ve always been extremely happy with their selection and the help they’ve been able to give me in finding the right gear for me.
I’m currently in the process of working out a deal to trade that scooter in for a Triumph, as Scoot has brought in the Triumph motorcycles in the last year. Scoot Richmond has never steered me wrong and never been anything but completely fair and helpful to me. I don’t see myself ever buying a motorcycle or scooter from any other dealer.

I got my scooter here! Love everyone in the shop (well there is this one guy but). I bring it in for all my major work and I’m very happy with their work. I’ll be buying my next scooter or who knows motorcycle at Scoot!

I have been going to scoot for my scooter /​motorcycle needs for about 8 years now. Always friendly staff and they will spend a lot of time with you helping you out with no rush at all. Huge showroom, lots of motor gear and accessories, and in general just a fun place to stop and hang out while you are out riding. They are always friendly and glad to see you! I think I have bought a Jacket almost every time I go there (running out of space) very unique collection of motorgear vs your standard power sports shop!

Been taking my bikes to these guys since 2008. Not only do they know how to care for your bike, but they are the best people. Won’t screw you over and always communicate in a timely fashion.

The folks over at Scoot Richmond are seriously out to prove to me that the art of customer service is not dead (I’m not gonna lie, I sometimes think no one cares about giving good service anymore!). Everyone I’ve met or worked with there over the past few weeks, between scouting out and then purchasing and then having a little work done on my new scooter, could not have been any nicer and more knowledgable and helpful.
The owner, Chelsea, clearly loves what she does and has a passion for bringing people and bikes together, and she runs a great shop with like-​minded people. The parts & maintenance wizard, Will, could not be more approachable and is bursting at the seams with ‘all things bike’ knowledge to share. The sales guys don’t «sell» you things but instead listen to what your needs and interests are and lead you to the perfect match if it exists in the shop or offer to help you find/​order it if it isn’t right there for you.
On top of excelling at running a great business with great products, the folks over at Scoot somehow remember every customer and every story they tell I think. There are always warm greetings and familiar sounding conversations between the staff and customers going on around me when I’m there, and they always ask me how my new small business is doing and send Bruiser (my Vespa) and I off with smiles. I would HIGHLY recommend that anyone in the market for a scoot or motorcycle in Richmond check these guys out!

This place is not trustworthy, DO NOT go here for maintenance or service. I really wanted to use Scoot because it is close to my house, has a nice «hipster» vibe, and most of the staff are polite. That said, every time I have taken a bike there they have attempted to overcharge me. I’m fine with a mark up on parts and charging reasonable rates for labor, everyone has to make money, but they quote one price, then once the bike is in their possession they attempt to charge a much higher amount. I have had them call me to charge more, then when I say something doesn’t sound right and push for parts/​labor details they say «let me check and call you back» then call with a different price. The final straw was last time they went to put mirrors on my scooter, they drilled into my bike without asking then charged me a fee for doing something that frankly I never would have authorized. They scam consumers. I won’t be back.

This is the best place around Richmond for scooter service. The staff is very attentive and they know scooters. I have had mine serviced there for the past several years. The estimates for repairs are always accurate and prices are more that fair and competitive.

Before we even visited Scoot Richmond, we called about five times to ask questions. They were very patient and helpful. We went to Scoot Richmond on a Tuesday, this was our first venture to this side of Richmond. The parking was a little confusing, we pulled into the service lot. We turned around and found parking on the street, which was fine. We were greeted by a friendly dog named Duckie, after being in the shop for a couple of hours, I really wanted to take him home. Anyway, the owner greeted us also and told us everything we could ever want to know about scooters. She helped us find the perfect scooter and helmet. They didn’t have the exact design on the helmet that I wanted. So she encouraged me to get a helmet and make it my own and I am really glad that I listened to her advice. She even demonstrated two different ways to lock the scooter up with the lock that I purchased. Everyone at the shop was extremely friendly! Raymond did an awesome job showing us all the scooter’s features before we left and even helped secure the scooter to our truck! We are smitten by Scoot Richmond!!! We will be bringing the scooter from Fredericksburg to get it serviced here.

I wish every place i did business was like Scoot Richmond. I cant be more impressed by the owner Chelsea. Her patience, and care for client service is unmatched. She has guided me through all my purchases and made sure she understood me and my needs before offering several alternatives. She has never guided me wrong. And she forgets nothing… when you walk in she remembers what scoot i bought, my helmet model, and all the different things we talked about, and she always has a smile on her face. I HIGHLY RECOMMEND Scoot Richmond for a great selection, superior knowledge on scooter specific products, and perfect before and after care. This place loves scooters, it is their life, and it shows.

Scoot Richmond is the best place to shop for a scooter in Richmond. The staff is helpful. After purchasing my first scooter a year ago I have been back to the store for additions, tune-​ups and so on and they always treat me like a valued customer and I never feel like my dumb questions are a pain. It gets four stars instead of five because sometimes it may take a little time to get a repair done. This is a minor issue and I would give Scoot Richmond 4.75 stars if it were possible.