Rick Hendrick Chevrolet Buick GMC

Had a pretty good assortment of vehicles they are all priced a little high over book value. I ran four cars on their lot. Can’t comment on customer service since I went there before they opened. Yet once again a seller tries pulling the screen over your eyes and when I called them on it they said what they wrote is meant by me paying he cost for a bed liner at 450 dollars to the vehicle I was purchasing. And to think I almost bout the Chevy Silverado high country from them. Glad I didn’t character means a lot when buying a car. Please if you buy a car from this lot make sure to take the day to think over it and read their paperwork before they try to hide things a lot! I never bought truck cause they refused to fix what they lied about. Don’t ask for Caleb.

This Experience was the worst car buying experience I’ve ever had. shoddy paperwork requiring it to be done twice, trips to my wife’s place of employment to correct errors made on the paperwork. and to top it off and employee insulting my wife. Jason House, the owner (who has no boss) made a feeble and insulting attempt to appease my wife and me with one months free car payment. The now fired employee sent my wife a text message calling her a bitch!!! you tell me, what is your wife’s dignity and honor and respect worth? I would have given them zero stars had I been given the option to do so! It’s one thing to have a horrible experience it’s another thing when management completely has the power to make it right and doesn’t.Maybe they value some customers more than others! hmmm?

We have had our Yukon serviced with this dealership on and off for the past 8 years. They routinely overcharge on labor and parts… Exorbitantly! We only return here, if it is an issue that only the dealer can fix. And every time we pick up our vehicle, I swear we are never going back. The service department is horrific!

Took 4 days to diagnose the problem for my PontiacG6 and the solution provided was very expensive ($ 4200). I have just 53,000 on my odometer and the vehicle started giving problems on transmission and transmission assembly has to be replaced it seems.
Only positive was Stanley was helpful and provided with alternate vehicle for a day.

They will over-​inflate prices and refuse to negotiate with women, yet haggle with men. Then, as an added insult, they will constantly call you to complete some kind of customer survey. The survey callers will start the conversation acting they’re an old friend («hi, is this a good time?») and then start their pitch.

Sales are great always looking out for the customer! Service is superb understanding that I have kids and need to get things done in a fast manner. Speaking of kids the waiting room is kid friendly lots of things for my little one to do… loved the dry erase wall. I defiantly recommend everyone to Hendrick dealership!

Back again for another routine service and they knocked in out of the park again. One of the very best service departments I’ve ever dealt with in 50 years of car ownership. Iris does a magnificent job making the appointments; the desk staff in the Service Department is great. Quality of work is outstanding, and I never feel as if I’m being «uphold» a service/​repair I don’t need.

I’ve had a great experience through leasing my 2015 Camaro from Rick Hendricks Chevrolet!
The sales associate was knowledgeable and efficient, and the financing manager explained everything clearly to make me feel comfortable about my purchase.
Since my purchase, Rick Hendricks has been great in terms of scheduling and keeping my car serviced. I really appreciate the electronic reminders.
I will definitely be a return customer, and refer Rick Hendricks to family, friends, and associates.

I brought in my 2012 Chevrolet Equinox for warranty service under power train. Prior to coming to this dealership, I had gone through a lot in trying to get work done under power train. For example an oil consumption test to where I no longer had oil on the dipstick and the other dealership would not assist saying it did not meet what GM would consider excessive. This in addition to soot from exhaust in my garage due to engine burning oil when previously it did not consume a drop. Needless to say I was losing faith in GM and the power train warranty. The previous dealership did not seem to be willing to work with GM on pushing for resolution to a known issue and earn my business as I am going to be looking at a new truck in the next year. One lead service advisor was even rude as he discussed what GM customer service can and can’t do.
At wits end, I gave this dealership, Hendrick Chevrolet in Richmond, Virginia a shot to hopefully take care of my issue and earn my business. As a race fan, it led me here for my second opinion as Mr. Hendrick has world class race teams and dealerships in North Carolina of which I have had the chance to visit. These guys here did not disappoint. I came in with an open mind and expecting to start another oil consumption test which is what my service advisor John Woodard had set me up for. He was very professional and after stating a little bit about my previous experiences so far assured me they would do what they can to take care of me. I get a call later to find that the engine tech will be looking at it and will need to keep it overnight. I thought it was strange at first since I thought all they were to do was change the oil. The next day when John calls me, I was so relieved and happy to find that their engine tech saw enough to begin the warranty service without having to do another oil consumption test. They had to rebuild the bottom end of the motor among some other things, and the work was excellent. John did a great job keeping me up to date on the progress. Because of John and the amazing staff with how they took care of my warranty service need, they have earned a loyal customer and I will soon be a Hendrick driver with the purchase of my next vehicle here. They saved me from looking at another make of vehicle, restoring my faith in GM and saving a loyal GM customer by evidence of my 4 cars all being GM.
Thank you all again for taking care of me and my family as this is the family car for our baby boy.

I have brought my car there several times and they have told me that works needs to be done when it does not need to be. On each occasion they have told me something that has been completed by another certified mechanic or they have told me something that when I got a second opinion was not needed. I would NOT get your car serviced here, unless you want to pay top dollar and be sold things you don’t need.

totaled my car on 10÷22÷15. I placed a few inquiries online and received several calls from sales people who were pushy, and didn’t want to sell me what I wanted. John Singleton called from Rick Hendrick and listened to what I wanted and was looking for. Once I arrived at the dealership I was greeted by Gus, Paul and John. They found the car I had inquired about sat me down and really were interested in giving an amazing car buying experience. Manny, the finance Manager was equally as awesome when handling my contract. I had to return to the dealership a few days later to get my licence plates swapped out and Paul greeted me as if I were an old friend, Manny did as well. I have never been so impressed with a dealership and the level of care and professionalism in my life. I despise buying cars. Dreaded it. After that day. Rick Hendrick has a customer for life. I’ll never buy anywhere else. Thank you so very much for changing my mind about buying cars.

*Update: They responded and apologized. This goes a long way with me. If I go back and the service is better I will alter this review accordingly. Changing from 1 star to 2.
*Update 2: Went back for more service. They really listened, communicated, and I received excellent service. Changing to 4 stars. Thanks for listening Rich Hendrick!
Original post: I am new here from Chicago. I leased a vehicle a few months ago in Illinois and moved here. We needed a new dealer to help us out with the scheduled maintenance that is required by our lease agreement. I decided to try this dealership.
I called this morning to see if they had any appointments available for oil change, since my car is due. The lady on the phone said yes, no problem, and that I can come in at 10:00. I came in at 10:00 and when I got to the service desk the employee told me I was not in the system for any appointment, even though the lady over the phone took my name and phone and email address. Where did that information go? I asked him if I could get an oil change or if I should come back another time. He said, «We can get you in. It sounds like they didn’t make an appointment but just put you in as a walk-​in». So the phone people don’t know what the service people need. Red flag.
I asked him how long it would be and he said between an hour and an hour and fifteen minutes. I said that would be ok and that I would need to wait. He took my car info and said it would be quicker to make an appointment next time. Wasn’t he just listening? I said, «I thought that’s what I was doing over the phone when I called earlier.» He said, well they wouldn’t have all your info (VIN number, etc.), and that’s why they could not initially do an appointment over the phone. He told me that next time, since I’m now in the system, I should not have any problems. Okay, fair enough, but the lady on the phone should have told me that. He escorted me to a nice waiting area and I was impressed by the facility. Free beverages and lots of comfortable chairs, charging station, etc. I figured an hour wouldn’t be a problem.
Two hours later, I still hadn’t heard anything so I went to the desk. There were 4 service people there at computers with nobody waiting. The man who initially checked me in was on the phone, so I approached another person. I asked her how much longer it would be for my car. She said I would have to talk to the guy that checked me in. Really? You can’t look up my name and car? She has the same job as he does. I went over to him and waited. He got finally got off the phone, ignored me, and immediately picked it up again and made another phone call! I was standing right there looking at him. Finally another person (one of the other 4) asked if HE could help. My guess is that the lady probably could have helped me too but didn’t want to.
I said I had been waiting for an oil change that was supposed to take no longer than 1.25 hrs and that it had been 2 hours. By this time the original guy got off the phone and said he was sorry. He said it would be another 45 minutes! I reminded him that he had quoted me 1 hr to 1.25 hrs. He said smugly, «That was before I knew we were short 2 technicians.» I said, well if its going to be another 45, please let me have my car now because I can’t wait that much longer. I would make an appointment instead to come back another day.
He said, «Let me go check on it and see if it’s up there.» He came back 4 minutes later and said, well it’s already been started, the oil is draining, so I can’t stop it now. I then asked, «so it will be another 45 minutes?» He said, «No, they have started it now so it should be about 20 minutes.» Guess what? It still was another 50 minutes! This makes me think infact that my car had not actually been started, but that the guy just didn’t want to have to explain to somebody why I left without the service being done. He essentially trapped me there, forcing me to go ahead and wait the 50 minutes extra. I have to pick up my kids from school at 1:05!
Finally at 12:49 a different guy came out to give me my keys. I said to him, «So I guess you guys are short a couple of techs, right?» and he said, «No, actually we’re not». Really?! I told him «The other guy said they were short techs and that was why I was having to wait so long». He said, «I wasn’t aware of that.» I get the feeling like they are just screwing around with me. They have no respect for my time here. If the guy found out they were short handed or delayed the thing to do would have been to communicate that to me so I didn’t waste my whole morning on a service that they said should take 20 minutes.
I understand delays can happen and would have happily come back another day, but I don’t understand lack of communication, especially when there are 4 people sitting at customer service desks with no people waiting. They should have found the time to come and tell me it would be an extra 2 hours.

I have purchased 2 cars from them in past few years and I have to say my experience has been excellent. From the purchase to the service.
I recently did have one of my cars in for service and they made some mistakes doing the oil change. However, the service rep. while my car was in for service was so helpful and attentive (making several calls to me every day with status updates — even though I never even asked for updates). He just showed such concern for my vehicle, when I did find they forgot to do a couple things with my oil change I wasn’t even that upset because I knew if I called him he would jump right on it and take car off resolving the issue. It was actually after hours when I discovered the issues. While it was fresh on my mind I called and left him a voicemail. He called me back within 15 minutes (and realize he did this and THEY WERE CLOSED for the day). How many dealerships call you back after hours! The kind of local service you expect… from a fairly large dealership. Nice to see!

I had recently started the process of buying a car from my neighbor and decided to take the Chevy Blazer over to the service center to get a state inspection as a means of proof that the car was in good condition. They passed the car only suggesting that the tires be changed in the front. It’s now nine months and over a thousand dollars later to replace the almost nonexistent brake pads and the rotors for my car. The abs light had been on in the car when I bought it and both the seller and the dealership claimed it was a sensor issue. I have driven less than eight thousand miles this year so it is pretty much impossible for me to have worn the pads down to the point of eating through the rotors. All in all the service experience at Rick Hendricks is abysmal and you should not take your car there.

Exceeded my expectations. I checked in at 7:30am, and they had my recall done by 8:30am. Amazing! I was waiting on it, and went to work afterwards. Everyone was pleasant and answered all of my questions! The service manager mentioned they had workers that specialize in recalls, so they do them accurately and quickly. Great job! I just LOVE my Volt, and feel good that if I need service you will take good care of my car. Please thank the workers who worked on my car.

I brought in a 2007 Corvette for a minor recall item. I scheduled an appointment and the work was completed in less than an hour while I waited. The service staff were very professional and courteous. Overall I was very pleased with the experience.

I purchased a black 2015 GMC Terrain. I had an appointment for 2pm on Wednesday, 6−24−15. I showed up a bit early but was immediately greeted by Dan Sharon when I came into the store. I told him what I was there for and he immediately began to help me. This was my first car-​buying experience, and Dan was very helpful at running the numbers for me prior to looking at the new car, so that we could find an affordable monthly rate that would work well for me. Dan was incredibly helpful and was very conscientious of my interests and concerns regarding this purchase, and he tailored his work around my preferences.
We initially agreed on a monthly payment in the $ 345.00 per month range, over 63 months; however, by the time I met with the business manager it had gone up to 375.00 over 66 months, after the service package was added. I was a little uncomfortable with how the price went up, but then I was informed of how much the extended service package would cover, as well as the additional oil changes. I feel like I could have received a little more in-​depth info about what all I was paying extra for in the service package, but I also know that its incumbent on me to ask these questions myself. After reviewing the package later, I feel that I’m adequately covered, and was actually able to lower my car insurance coverage needs because of it. I love my new vehicle and had an excellent experience at the dealership, which is good because I drove from Alexandria to do this business. I won’t hesitate to do it again!

Best customer service I’ve experienced from a car service center.
Whenever I take my car to a repair shop, I always wonder whether I’m getting ripped off. This place earned my trust.
I took my car in for a pretty serious issue. I’d replaced a couple of parts myself, but hadn’t been able to find the culprit. I brought it in to get a professional diagnostic. The service advisor said one of the parts I’d already replaced needed to be replaced again — so several hundred dollars later I was driving my car back home. …only to get stranded on the side of the road again.
The next day I got an e-​mail asking me to rate my service. I used the opportunity to complain, figuring I’d never hear anything back. Well, to my surprise, they actually called me, apologized, and worked hard to make sure I felt I got fair work for a fair price.
I was really amazed by how they went out of their way to make sure I was satisfied with the work. I wouldn’t hesitate to go there again — and I highly recommend giving them a try.

I brought in my 2014 GMC Acadia for an oil change and tire rotation. Service was completed in about an hour as I was told. Comfortable waiting room. Appreciate the free wi-​fi, TV, coffee and soft drinks.