Richmond Window Corporation

My review is only for the sales process and pricing. The salesman was perfect friendly and the presentation, while a lot longer than necessary, provided a good education on replacement windows. That said, the price was literally DOUBLE those quoted by other companies for comparable quality replacement windows. I’m sure Richmond Window will note that only Anderson uses their patented framing material, but the truth is that they on par with a handful of other high-​end windows. In the end, I went with a different local window company.

This is my first review and I’m only reviewing this company because I feel obligated to let people know that these are the most expensive windows you will ever buy.
I contacted this company for a free estimate and somebody from the store came out to my home on a Tuesday night and was there for 2 hours. They requested that both me and my wife be present for the entire duration of the estimate and this is because the whole goal of the consultation is to sell you their high priced windows and get you to sign a sales agreement right away.
We both just got home from work. We have a 2-​year-​old son who needed to eat dinner, my wife is 8 months pregnant, and yet there was no effort on the sales consultant to alter his sales pitch or cut to the chase and let us know that a window installation with their company costs about 5 times as much as a typical window installer.
He made us watch a video, did a whole sales presentation on his own, and kept asking us if we thought Andersen was a great company. It was a truly terrible experience. This company makes a big deal about being in the business for over 56 years but that just means that their sales tactics are archaic, unforgiving and time consuming. It was like they were selling us a timeshare.
In the end, their estimate to replace the 18 windows in our home was $ 35,000. We could put in an outdoor patio for that price. And when we expressed shock at the estimate (and who wouldn’t?) the sales consultant seemed angry and surprised that we could be so shocked. We had been given another estimate from another company that was $ 20,000 less and he kept saying, «well you get what you pay for. You said you wanted a quality window but maybe you don’t» Needless to say, we did not go forward with them.
Do not be fooled by this company. They do not care about the quality of window they provide or how it will help in cutting energy costs in your home, or anything like that. They want to sell you an exorbitantly high priced window. And the previous reviewer was right, you only cry one when you buy from Andersen, but you probably never stop.

This is an amazing company. Top quality and innovative products.
Nobody has a window like this… And I’ve done lots of research.
Clean and friendly installers that really care.
Knowledgable and responsible staff.
You only cry once when you buy Andersen.