The Window Man

The Window Man came out to do a quote. He was prompt and courteous. He took a look at my windows and suggested that I do not need to replace them, rather I can have them repaired. Prior to having the Window Man come out, I had another big company come out and advised me that they are not repairable and since their company can not match the almond color frames, that I should replace all the window instead. Window Man gave me a recommendation on a repair company and they came out and are able to repair it. He could’ve easily told me that I can’t repair the glass and made money off of replacing them. He was honest and did not try to rip me off.

From the start I knew I was going to like working with The Window Man and I was right. My friendly salesman Hamilton was timely, polite and honest. I received an accurate estimate and was left alone to make my decision. No high pressure sales, no annoying phone calls. We signed a contract a few months later and waited for the windows to be custom made. The install is currently underway and I could not be more pleased with the work. My installers have been diligently working since 7:30am and may even be done before 2:00pm. These guys come with over 20 years experience installing and do great work. I wll recommend The Window Man to my entire neighborhood and beyond!

The Window Man did an exceptional job of installing our windows. Clean up was very good. The sales process was easy well explained with no high pressure tatics.
Highly recommended. The installation crew was very professional and answered all of our questions during the process. The office staff communicated with us through the entire process.
Thanks again
EH

We worked with them to install some exterior sound reduction windows in our home. It was an important and expensive project for us, hoping to improve the value of our home and reduce the street noise. Sadly, I see now that we wasted our money tremendously by working with this company.
Unfortunately the salespeople gave us misleading and exaggerated information about the sound reduction abilities of windows they sold us. The windows turned out to be far worse that what they promised us.
I followed up for several months but their response was showing up, taking a look and basically be like this is what it is. Oh there are so many cracks around soundproof windows. Let’s do caulking…
The technicians also didn’t do the job properly and had to come again to do the caulking and close the gaps. For sound reduction closing air cracks around windows is extremely important and it was mind boggling for me to see how oblivious the whole team were about such a expensive purchase we made from them. They still didn’t do a good job at caulking the cracks. Planning to redo the caulking myself.
I won’t recommend them for soundproofing projects.

This company is very happy to answer your calls and promptly schedule an appointment to sell windows, but actually getting the windows installed is a far different story. Don’t expect them to meet the contractually agreed upon timetable or to respond to telephone calls or emails when they fail to appear.

The salesperson I got misspelled my name and doesn’t listen very well. Once you make an appointment, and regardless if you end up choosing another window supplier, they place you on a junk mail list that never stops despite phone calls and personal visits to their shop. There are plenty of window places so it’s better to find a more professional and courteous company.

I went to The Window Man because they sell ProVia doors, which are pretty expensive but have a stronger steel gauge and other security features. The first salesperson with whom I interacted was nice and promptly served my husband and me. The second salesperson, however, could not answer any of my questions about the products and did not know how to use his computer. I ended up going to a different location of this business just so I could avoid this unhelpful salesperson. There, I ordered two entry doors and one storm door. The installers did a terrible job, with the knobs on the entry doors not being installed properly. One knob had a gap between it and the door because it was not screwed in the whole way. The other knob was not screwed in straight, so the door would not close. I pointed these problems out to the head installer (he should have noticed them!), and the installer then fixed the knobs. Afterward, for months, I was having trouble locking and unlocking the doors. The key would not fit in and turn. I contacted the store, and they sent someone out to fix the lock. Finally, my doors functioned properly. I enjoy the ProVia doors very much. They are a high quality and look nice. I am sort of split between giving 3 stars and 4 stars. The service at times was terrible with the one salesperson and installers, but some other salespeople valued me and provided excellent customer service, quickly and thoroughly addressing my needs. And I did end up getting my very nice doors.

I wanted to take a few minutes to write a note highlighting the exceptional customer service Hamilton Smith has provided me and how impressed I am with the way The Window Man has worked with me on a window problem I’ve had recently.
Hamilton from The Window Man came out to my house after my wife & I realized that several windows that had been replaced just prior to us purchasing the house two years ago had some faulty seals. He gave us the bad news that the company had gone out of business, but then gave us good news that he still worked with folks at the company that had bought out the old company. Hamilton directed me to the right people at Soft-​Lite and that helped us out tremendously. And even though there was no sale in it for his company, I was extremely impressed when Hamilton confirmed that it would be okay for Soft-​Lite to ship to The Window Man’s warehouse for me to pick them up for no charge. Even though Soft-​Lite wasn’t able to honor the warranty from the old company, the contact Hamilton gave us and the help from The Window Man helped keep the cost of replacing the windows low. Considering that we had just recently bought the house and then added a baby to the family, the relief of some help from Hamilton and The Window Man are truly appreciated.
I tend to get frustrated when dealing with companies who offer poor customer service, so I feel it’s appropriate to make sure to share when I see exceptional customer service is delivered. And I think that Hamilton & The Window Man really went over & above what would be expected from most companies by continuing to offer assistance & help even though I wasn’t immediately purchasing anything from them and likely wouldn’t need new windows from them for a long time since our house had all new windows installed prior to our purchase. I have spread the word on our neighborhood e-​mail list-​serve about the help hiscompany gave us and made sure that The Window Man (and Hamilton) are included on our list of preferred contractors. I’ve also gone on DC Consumer Checkbook and given a very favorable rating and will certainly share with friends, neighbors, family, & coworkers when they ask if we know of any good sources for windows. Of course, any time I have any other needs for windows, I have saved Hamilton’s card and will certainly be calling The Window Man first.

It was a terrible experience. To be sure, it could have been worse: they did take responsibility for their numerous mistakes and they did finally finish the job. That said, I feel like they should practically have paid me in the end, it took so much work to get this done right. And it took 5 months. I had two storm doors installed: an extremely simple job. But their technician, Brian, kept showing up and only doing part of the job, or not having the correct equipment or parts. Three times we had an appointment for him to come back and redo, and he didn’t show up at all. Even when I finally persuaded them to start sending a somewhat more competent employee to do the work, he ended up putting the handles of the two doors – which are right next to each other – at wildly different heights, making the whole job look freakish. I used these guys because they were well regarded on Angie’s list, but from my experience they have serious coordination problems. Not sure if it was just the size of the job, but frankly they shouldn’t take on smaller jobs if they are going to do a poor job with them.
Later I noticed that all the fussing with the door handles meant that they left the inside of my door frame with giant holes that I will have to fill in and paint. They also left discarded door frame parts on the site, and I just had another window technician in for another job – not using Window man again – and he was amazed they didn’t bother to use foam or caulking to cover the area between the door frame and the storm door to maximize sound reduction.

These folks were great from start to finish. Someone came to our house to do a consultation. Then they wrapped up the order by phone & email. they were courteous with scheduling. And their installers were polite and conscientious. And the prices were better than all the other window places we went to.