Regency Tire & Auto Service

I am beyond happy! My alternator went on Friday but I had just had it replaced 97 days ago. The part would be of no charge but I know they only cover labor for 90 days. When they called I had prepared my argument for why I didn’t think I should pay for the labor but I was told it was all covered I was speechless. The bill was 49 $.(which was for new headlights) Oh boy was I over the moon!!! Thank you Regency Tire & Auto!!! I have used them many times in the past and have always had a great experience with them and this was just the icing on the cake. I highly recommend them as they are honest and timely!

Very disappointed. They seemed very nice and were recommended by a friend. A day after having my oil changed there, my oil light came on. I called and told the gentleman who answered the phone that I had just had the oil changed there the previous day and the light came on. His reply was «Well what do you want us to do about it?»
I was looking for not just a trustworthy place to take my 2 household vehicles, but we having been shopping around for a new place to use for the 6 fleet vehicles at work. This place is so close to the office, I had high hopes. I’ll keep looking.

spent $ 120 on a new tire that I removed the rim from my car and dropped it off to try to make it easier on them. they had to order it and I was told it would be ready at 3:00 maybe earlier. when I called an hour before they closed since they had not called me yet I was told that they had just gotten it, were putting it on the rim and it would be ready in 30 minutes. so, when i got there half an hour before they closed (which it was obviously their fault that i had to get there so late) i waited in line to pay and when i asked if they could go ahead and put it on the car i was told they could not because they had already closed the shop down. REALLY!!! you can’t stick a gun and jack out under the door really quick especially since it’s your fault i had to come so late? i’ve worked at an auto shop and it would LITERALLY have taken them 5 minutes. so, i had to get my jack out of my trunk and change it myself in their parking lot. guess what would have happened if i had injured myself on their property doing their job? a lawsuit. and to add the icing to the cake, after they closed, THEY BOTH DROVE RIGHT PAST ME AS I WAS DOING THEIR JOB CHANGING MY OWN TIRE!!! NEVER AGAIN!!! will i give them ANY business and i will make sure no one i know or meet ever will either. i don’t know about you, but idiocy and incompetence are definitely NOT what i’m looking for in the service industry, ESPECIALLY when it comes to something as important as my vehicle. what if it was something much more important that they decided to cut corners on and i or even worse my wife got in an accident and got injured due to them being lazy??? think before you make the same mistake i did by giving them my business…

Disappointed. Overcharged us on a part (that cost 97 $-147 $) at parts store to $ 226; that is about 100% markup (or more). This is in addition to labor, «supplies,» etc. on our bill; God only knows *(and the owner) what the fair prices should have been. Seems like he just ‘makes-​up’ numbers to charge you. Could have cared less when we tried to discuss the unfairness. :| Go Elsewhere.

Great place! Always has been there for me over the years. Friendly, courteous, ready to work. Can’t go wrong. Ronnie is thorough but knows his craft. Great mechanics.

I recently had some major car isssues. My car overheated on the way to work and I was left stranded on a Friday. This place has been recommended by a few freinds in recent years as being a trustworthy mechanic so I called ahead and spoke with Dennis who told me up front that they wouldn’t be able to get to it until Monday. Call me crazy, but he just sounded like a nice guy so I told him I was gonna go ahead and have it towed there.
Monday morning bright and early, just like he said I received a call with the bad news. I needed a new radiator, he said that he suspected we may need some additional work, but he couldn’t be absolutely sure until I warranted them replace the radiator and do some inspecting of the water pump and timing belt, but he didn’t want to touch it until he had authorization from me. I asked a lot of questions and he took a lot of time answering questions and explaining what was wrong and exactly what was going to be done and kept asking if I understood. I appreciate that.
They replaced the radiator by the end of that day, but upon further inspection Dennis told me that the worst looked to be true and that I would need a new water pump as well and that due to the sheer heat that my engine went up to it literally melted a piece of the cover my timing belt into multiple pieces. With all of this extra stuff they wouldn’t be able to finish it until wednesday because they required a special part they could only get from the dealer. Ouch. More time and more money. I again asked lots of questions and again he spent time patiently going through what exactly it meant and how it happens and where the price breakdown happened.
Tuesday came and he kept me posted through the entire process, Wednesday came and he gave me the good report, all of the work was done and my car was ready for pick up. I went at the end of the day and they knew who I was as soon as I walked in. Dennis came right up to me and apologized because he knows how hard it is to be without a car but he wasn’t able to get the part until Wednesday morning. I thanked him for keeping me updated and he asked if I wanted to see what they did. I said sure, he brought out the completely melted part. He saved it in a box so I could see exactly what was wrong and then began to ask me questions to see about potential warning signs that I may not have picked up on so I would be aware in the future. I really felt his patience and constant communication throughout the process was going the extra mile and I appreciate the time they spent making sure I understood.
In the end I left believing that these are trustworthy people and I would take my car here again. I took away a star because of the sheer time my car was there. Although they were up front about it, it was a vey slow process to get my car back, but that is the price you pay for a reasonable mechanic that you trust. Lots of business means you wait longer.

I took my car in on Monday to have two tires replaced. The rear right, and the spare (I have an SUV with a full spare, not a donut, on the back of the trunk).
When I went to pick it up today, both the back tires were replaced and in the spare spot was the old, dry-​rotted tire that was originally on the right rear. When I brought it up, the good-​olé-​boy, Ronnie, said that tire was in better shape than the one he replaced on the left that I didn’t ask him to. When I told him about the dry-​rotting, he ignored me. Then he said that wouldn’t cause the tire to lose air. Then he told me that «maybe I should go home and check with my husband about what I should do». Finally, I took him to the car to look at the dry-​rot, and his comment was «oh, well I didn’t realize it was that bad.» I was so furious at that point, I just left with the same dry-​rotted tire because I knew I was going to lose my temper after the statement about checking with my husband.
Oh, and did I mention the bill was over $ 260 to replace two tires?
If you are a female who knows even a little bit about cars, or just a woman who can take care of herself without «checking with your husband», do NOT go to this shop.