Lex’s Of Carytown

I had a TERRIBLE experience in Lex’s of Carytown today! I have shopped in this store for special occasion and prom dresses over the last 8 years but today was seriously the worst customer service experience I have ever had. For those who do not know, Lex’s has specific rules about zipping/​unzipping dresses… guests are not permitted to do either. Understandable because some of their dresses are very expensive and fragile (particularly those with beading). Nonetheless, I was there to have one of my bridesmaids try on dresses.
We were politely greeted at the door and asked if we needed assistance with anything. I told the young lady about my wedding and what type of dress I was looking for. (No issues). Later, after my bridesmaid and I had selected dresses, she went to try them on. My friend had on lipstick, some of which brushed up against the fabric on the gown, by accident of course. The staff member was EXTREMELY patronizing as she (with an attitude and in a rude manner) advised my friend that she needed to be more careful. This was clearly an accident that went unnoticed by us both– however, her response could have been totally different and more constructive.
Now, I am a loyal customer to Lex’s — I emailed the manager about my wedding and was eager to get in the store to try/​buy bridesmaid dresses. After this experience, I will be looking other places for bridesmaid and special occasion gowns.
I’m sorry Lex’s but CUSTOMER SERVICE IS EVERYTHING… and you just lost a loyal customer!

I used to think that Lex’s was only for gaudy prom and homecoming dresses for tweens. Now that they carry bridesmaid gowns, it’s a whole new worlddddd (cue Aladdin theme song).
I am in Carytown all the time. Seriously. But I always walk right past Lex’s and go to Fab’rik on a day of shopping. Then, my fiancé put a ring on it and now my spidey senses are piqued when I see chiffon. One day I was walking to Fab’rik and in the Lex’s window I saw what appeared to be bridesmaid dresses, so I popped in. Lo and behold, they had just started to carry them– lots of them! And popular brands too!
They have Colour by Kenneth Winston, Allure Bridesmaids, Monique Lhlullier, Bari Jay, Kenali, etc. The list goes on and on and on. Their price points are pretty reasonable, though they don’t give discounts for large bridal parties which is a bummer.
Each time I’ve gone in to look at the dresses, the staff has been extremely nice and helpful. That’s just the icing on the cake. I would recommend this store to all brides out there looking for the perfect dress for your girls!

2^nd year we shopped here for fraternity formal. Excellent selection across all colors, styles and sizes. Sales reps handled chaos of dozens of shoppers with ease and grace. Jax was fabulous! Prices very reasonable. We’ll be back next year!

I walked into lexs 6 years ago by accident, and have never regretted it. All of the ladies are polite, energetic, and I feel like a vip when I walk in. They help you in any way needed and I highly recommend shopping here. And you are supporting local buisness.
The manager Gigi is amazing and the reason I keep coming back

Just to clarify– these dresses I’ve seen at Lex’s and Forever 21 are the same, not just similar. You are paying three times the amount at Lex’s for the EXACT same dress you can find at an inexpensive chain store, and the quality at Lex’s is not any better than Forever 21. I’ve had one piece of jewelry from F21 that was FOUR DOLLARS fall apart after wearing it once, but other than that, everything has lasted for years. Lex’s has some stuff in the store that is already falling apart before you buy it, as does F21. You just have to keep an eye out for shitty stitching and whatnot, and don’t put anything in the dryer. If you want a great local business to support (also in Carytown), I highly recommend Ashby and Clementine.

I would like to start our by saying that they’re getting a one star from me because of their service and not the lack of selection or style or because of their prices. I walked in on a Saturday afternoon (when most retail places make their money). I wasn’t greeted and three or four girls that were working were all standing around talking trash about their customers and employees while one of them was eating behind the counter. When I did ask for help her response to me was «nope don’t have that». Now mind you I was looking to spend money and buy a dress but instead of offering me other options and making the sale she went back to her pointless conversation. Probably the worst retail customer service I’ve received. Needless to say, I will not be going back here.

I Love Lex’s and the manager Gigi has always been absolutely amazing with me. I go to Lex’s for annual galas and other formals! I admit, I am always last minute and I have no patience– But Gigi and her staff always work with me and literally put my entire look together from head to toe with gorgeous accessories ! For years– they have helped me feel comfortable in formals and they are always so friendly with my 8 year old daughter. They allow her to be part of the process & that means a lot to me.
Just last week, I attended a celebrity Gala in Chicago and I was told that my necklace was the «It» piece of the night!
Thank You Lex’s and Gigi for always helping me !!! I truly appreciate you ladies !
Thanks
Tracee

I became acquainted with Lex’s a few years ago when shopping for a formal gown for an award ceremony. The dresses there are just beautiful, they have a huge selection, and even though I’m a size 12 – 14, there were plenty of options for me to try on. The dress I found was breathtaking, the girls who helped me knew exactly what kind of dress I needed to flatter my body shape the best, and Gigi, the manager, was the sweetest (and funniest) person! Everyone who works there seems like a family and that kind of camaraderie carries over into the buying experience and makes it enjoyable for everyone involved. I buy all of my dresses from there now.
I was inspired to write this review after reading Alison M.‘s review, because it seems like it is a personal attack on Gigi and her team written by a disgruntled ex-​employee, and I’ve had so many wonderful experiences there as a result of that team that I had to speak up.
Gigi has helped me almost every time I’ve bought dresses there (and I’ve bought about 5 or 6 at this point), and she’s been nothing but kind, caring and helpful not only to me but to her staff. I’ve seen her interact with other customers and is never pushy or rude. She’s honest, and will tell you if something doesn’t flatter you and then will help you find something that does.
Regarding Spanx: I like Spanx. Spanx makes us fuller figured girls feel comfortable. Spanx by no means is a method to fit into a smaller sized dress, and I have never heard Gigi or any of her employees tell anyone that.
Regarding the price comparison to Forever 21 (LOL), Lex’s is a locally owned boutique, so yes, the dresses are going to be a little bit more expensive than if you buy them at a big box store, which is the way it’s going to be at any locally owned establishment. But the price difference is worth it because, hey, guess what? You’re supporting a local business. If you want to complain about prices then please continue to buy your crap $ 28 club dresses from Forever 21 that fall apart when you put them on. If you want excellent customer service, a beautiful, quality dress, and a place to come back and give repeat business to, go to Lex’s of Carytown.

Lex’s is that place you go to buy sunglasses, accessories and that dress you’ll only wear twice, three times if you’re lucky. They are a nice boutique, with unique stuff that you won’t see in other stores.

This place is awesome.
I cannot say enough good things about my visit, the customer service was on point, the woman helping me (Gigi) was awesome and easy to relate to. I could see buying a dress with her in the future.
They helped me into my dresses, by zipping the backs of each and allowing me to walk around and get a feel for it.
After all your spending (at some rates) the amount of someones rent on some of these dresses, you want to get a feel for the dress you’re trying/​wearing.
They offer you shoes when you’re trying in the dress and make jewelry suggestions, and give honest opinions when needed.
I walked in excited but prepared to not find what I needed, and probably not willing at the time, to pay more than a hundred. Once I found the.exact. item I had been looking for, budget went out the window. Completely.
They have dresses lining the walls in sizes smallest to largest, and they’re sorted by color.
They have a great variety of dresses, style wise they seem a little over the top on some but if you’re seeking a dress to make you gasp, and your man’s head roll — stop here.
If you want a long dress shortened, stop here they know a lady that knows a lady. ;)
If you are conservative and would like some cut outs filled in, stop here. Theys gots a lady for dats’ dem’ ders’ dress a youz’.
Offering an expanse of great dresses at a decent mark up, this is where it’s at. Dresses from $ 100 – 800, (I personally only saw some as high as $ 600 though, 800 is a decently high guesstimate of the current prices of goods.)
Was I prepared to spend what I did on a dress? No. Would I go back knowing what I do now about the dress, policies, and customer service? You bet your *ss.
Lastly,
The reason I’m cannot give 5 stars is because of the return policy. I’m spending ‘electronic’ amounts of money, (the amount you spend is high enough to buy a laptop) and you cannot return the item. (Unless of item damage and default, I’m sure, manufacturers errors etc.)
With the amount of money spent you want a good solid backing or commitment to that product you were just sold. It seems a little off in my opinion to not have one. They could have it as short as 2 days if necessary, but no returns almost made me not want to buy my dress.

Went to Lex’s with my little sister to look for her a homecoming dress. Even though I’ve lived in Richmond off and on for the past four years, I’ve never actually been in here until today.
If I were in high school still, I would go CRAZY over these dresses. My sister tried on so many adorable dresses that I was feeling a bit envious. If only I could turn back time! They have a big selection, carrying designers like Sherri Hill, and all the dresses are organized by color. Cool thing about this place is, when you put your name and school in their registry, they won’t sell an identical dress to the one you bought. So no worries about someone having the same outfit as you (unless of course they find it somewhere else… but hey, it’s the thought that counts).
I have heard horror stories about the customer service here, but honestly, the ladies that helped us out could not have been any sweeter. They greeted us as soon as we walked in and even picked out some dresses that we would have never thought to grab. And those ones, surprisingly turned out to be the ones my seester liked the best. They were patient and offered helpful honest opinions on whatever my sister tried on.
They have a small-​ish selection of casual clothes, shoes, and jewelry as well.
The only downside is that this place can be pretty pricey depending on what you look at.

I was very disappointed with the customer service — while I own the lateness of our arrival, (20 min to closing) I was surprised the staff repeatedly reminded us that they were closing when they had the opportunity to sell at least 2 prom dresses. Additionally I had emailed earlier to ask for an appt & identify 5 dresses we were interested in trying on. We landed trying on only 1 dress that was damaged. The owner said she would give me $ 100 off, which was ultimately only$ 30 off from the price on the website. We wont be making the trip down to Richmond for this poor service nor selection ever again

I’ll start out by saying that I am a grown up. I’m not going to Lex’s looking for prom and homecoming dresses… although, I really wish I had known about Lex’s back then. I always see their formals in the window and think how much I would love to have somewhere appropriate to wear them!
Moving on, I only go into Lex’s when I have money to spend because this is one of the very few places I go to shop where I am almost guaranteed to walk out with something. If I’m at the mall, I’ll try on 40 different things and hate all of them. The staff at Lex’s always loads up my dressing room with things they think will look good on me (love that they do this!) and I end up having to figure out which are my favorites and just how much I can afford to spend that day.
The staff has always been amazing. I first started going to Lex’s about 10 years ago and I would come in with my dog. Everyone in the store knew her by name and they’d love all over her when she came in! She’d hang out in the dressing room with me while I’d try on outfit after outfit. Hell, I’m still Facebook friends with 2 of the girls that used to work here and we still reminisce about how wonderful my dog was. :)
This store has a ton of really great options for everyone from high school to my age and everything from formals to tank tops. Plus, I like that I’m supporting a local shop instead of some chain at the mall.

The staff at Lex’s was extremely helpful and patient. My daughter went with a specific dress in mind. I think she tried on nearly 30 dresses looking for what she wanted. She was close to tears and frustrated with me. The staff took over! :O) They showed her dresses which were similar to what she wanted and even suggested a few beautiful dresses which were not her idea. After 3 hours she left with a dress she LOVES. I agree, the prices are high, but they are about the same as the prices at similar shops. They did have a great selection. It was crazy busy the day we went and they still took time to help us. Thank you from a relieved mom!

I like the store and thought the dresses were beautiful. Of course, the smaller you are, the better the selection and the prettier the dresses. We went on a Sunday afternoon and the staff was not very helpful. We found a beautiful dress but, their prices are extremely high.

I found an asymmetric knit sweater for $ 40 that I receive tons of compliments on. Other than that one piece, nothing else really stood out to me.
However, pricing is good and it’s just one of those hit-​or-​miss places. Helpful sales staff.

I love looking around in Lex’s, but other than sunglasses (which are usually on sale for $ 9) I have never found anything to buy here…
They have some lovely prom dresses in the back, and for us girls who haven’t been to a prom in the last decade, they have a really good selection of dresses for weddings and other semi-​formal occasions. Very trendy and unique.
They also have some truly trashy shirts (perfect for clubbing) and other unique pieces you could mix and match. I’ve seen some adorable short coats for example, and some hot mini skirts…
Their sizing runs a little small, and some of the fashions are definitely not for girls with extra padding, or an ample set of cans… but you can usually make it work.
I also really like their jewelry, and they have a few pairs of shoes (nothing I was ever really in love with– they carry lots of formal shoes to go with the prom dresses, and they are either way to strappy and fancy or just not very unique)…
The main thing that usually stops me from purchasing is the prices… I think they are $ 20 – 30 higher than they really should be on just about every item I like that I want to purchase. And that assessment is really based on the fabric and quality– most of these shirts and shorts aren’t going to wear past one season. You MAY get two seasons out of the dresses, but it won’t really be in style the second season. There are a lot of polyester blends and flimsy fabrics, with machine stitching that is easy to rip… so I just don’t think that I want to pay $ 89 for a dress that is adorable but that I’ll probably only get three wears out of…
Nevertheless, they are adorable and if you are shopping for something specific (dress for a wedding, outfit to impress a guy, etc.) then you should come here, and spend the cash to look your best. But if you are looking for a good value or more classic pieces, this is not the place.

Lex’s of Carytown has a fun mix of apparel and accessories.
It’s probably best known for its selection of prom gowns. There are tons in every color imaginable and the owner keeps a gown registry so no two girls at one school will buy the same dress. Pretty neat! Even if you’re not looking for prom dresses, make sure to peruse the back of the store. I recently picked up a gorgeous silk cocktail-​length dress with a some subtle rhinestone detailing back there for around $ 120. It was covered in plastic to protect it and I probably wouldn’t have noticed it if I hadn’t ventured backward.
Along with formalwear, Lex’s has an extensive jewelry selection. It’s worth spending a few minutes to find something great. There are tons of sparkly earrings, chunky cocktail rings, dangly necklaces and cool hair accessories at very reasonable prices. I’ve picked up necklace and earring combos for around $ 30. There are also trendy casual clothes, shoes, purses, belts and anything else owner Lisa McSherry takes a liking to at market.
If you go and have trouble street parking, make sure to check out the lot behind the store.

Very generous markdown on their sale clothing, and I liked looking at the jewelry, but the stars are for the sales girl who said, «Did you call her Mom?» when SG hailed me from outside the dressing room.

OMG!!! I LOVE this place! i got the most beautiful prom gown EVER there in 2004. Believe me, the decision was SO hard. Best gowns in Richmond hands down! Be ready to pay $ 300 plus, but unlike Bella Luna, it will be well justified. These dresses are pieces of art. You will never see anyone else with a nicer one if you get yours here and it’s so much less likely anyone will have the same dress. SEriously girls, this is heaven on earth. You’ll enjoy every second of trying dresses on.
They also have seriously cute jewelry and hair accessories downstairs. The location’s awesome as well because you have a perfect excuse to walk around carytown :)
Always great customer service, clean, professional, top of the line for sure. I just wish they sold wedding gowns because they’re always on top of style without being over done