Landmark Property Services

See a trend in the star rating? This company should be shut down immediately as they are violating numerous fair housing laws and just plain basic and universal ethics.
My sister moved to one of their properties five years ago. She is developmentally disabled and has been treated very poorly by the management company ever since. She doesn’t have the capacity to understand that they were trying to bully her into renewing her lease so I stepped in. What they did is increase her rent to a level that she could not afford for two months and offer to reduce it ONLY if she renewed. This is after she informed them that she wanted to move.
I called to discuss it with the building manager Karen Conway and she raised her voice in anger and said she couldn’t help us. She said she could only help us if my sister renewed her lease. She was clearly using the lowest form of salesmanship: fear and intimation since she knows that my sister has many challenges and is too trusting of people like Karen.
I called Landmark Property Services that manages the building next to try to work with the local property manager but no avail. I spoke with the assistant to the Property manager and have not heard back even though I was promised a call a few days ago. I explained that I just needed them to make the situation right by not taking advantage of her.
I called the local new station and they are working on report about how this company actively discriminates against tenants with different types of disabilities. I also am filing with fair housing and consumer protection. And if that gets no where we are moving forward with ligation. They are preying on the weakest of consumers out there and that’s not a good long term strategy. I don’t want this system to continue as not everyone has an advocate in their life.
Do not move to Hilliard Road Apartments if you want to be happy and live a peaceful life. There are much more professional companies out there. I recommend checking with tenants in the building where you want to live and finding out how they like where you are considering moving. If you can get a cottage from a landlord directly you will most likely have a better lifestyle. Good luck to you!

Worst leasing company I’ve ever had. To start off, the lady told me my leasing dates were going to be ⁸⁄₁ to ⁷⁄₃₁ and then asked me if I wanted to change the dates. I thought to myself «oh that’s convenient» and I moved the date to three days earlier so I could move stuff in. WITHOUT BEING TOLD AT ALL, I had to later on pay a $ 50 fee for those three days.
Next, the apartment came with electricity but we were never told that we had to transfer the electricity to one of our accounts. Because of that, we were without electricity for a night.
Some time in about May, we received a letter asking if we wanted to renew our lease or not. We did not mail it back (because we weren’t renew) and now we’ve found out that the lease was automatically renewed. We were told me were notified but the only letters we’ve received have been from electricity bills.
The building itself (1005 Grove Avenue) was poorly maintained. It’s super old and it’s rarely cleaned. None of my doors close because they’ve been painted over so much and there was puke on the back staircase for 2 months.
Don’t lease under these people at all.

land mark properties is being brought down by Katheryn who is the district manager for most of the properties in Richmond and petersburg. repair techs cant order parts. service managers cant order parts because it has to go thru Katheryn first. then that list of needed items gets reduced from there. for instance if you need three thermostats you get one if you need three contractors you get two, after that the service manager welcome to the moe show tells you to get it from a vacant apartment. the service techs must strip out apartments to get others ready. dont move into any property that is manged be landmark properties including tobbacco row that has just won a remmy award

one star is too generous. thoroughly cleaned the whole apartment, scrubbed the kitchen & bath, including the oven & fridge, still didn’t get any of the deposit back.

Doesnt respond to homeowners issues… just in it for the money!