Firestone Complete Auto Care

Called ahead for servicing and was told by Chris that they would be able to fit me in. I let them know I would be there in a couple minutes being that I live close by, and he said it would be no problem. Sure enough, I get there and wait for 15 minutes… A couple of employees walk by, and see me, yet no one ever stopped to help me. I finally decided to just go over to Christian Brothers and they were much more helpful!

Worst customer service at this place. Took my car at 9am today; Meaghan took the order for oil change, and said it will be done in an hour or 2 at the most (at which time I said I will be dropping my other car). By noon, no call so I called them; and was told that it will be ready by 1. When I picked up my car, Luke finalized the sales receipt. I asked him when shall I pickup the 2^nd car, he said, He cannot accept any new car; as they are overwhelmed (at 1pm). I made plans according to what I was told. I left, but asked my fried to see if he can get his oil change done at this place; and to my surprise, he got it done at 2pm (no questions asked). I failed to mention that Luke tried to get me to buy front and rear brake discs and brake pads. I had the brakes done 2 years ago (disks and pads); and I wanted 2^nd opinion. I guess unless I spend $ 1,000 on unnecessary repair; I am not welcome there.

I dropped my car off for a 1 hour oil change and gave them my info. The guy up front said I will call you when the car is done. He asked me if the phone number to reach me at was correct. I said, NO. He said «OK, I have it now. My bad.» 6 hours later, I called them and asked what is going on. The same guy at the front said, I have been calling you. I said, «what number?». He was calling the wrong number despite me telling him what I did when I dropped it off. #teririble customer service. There are numerous places to take your car for an oil change in the area. Go to them.

First time there. Scheduled flat repair online. Worked perfectly. Luke was friendly and professional. Nick, the tech that did the repair was just as friendly and profession as well. I’m a bit anal about my cars and I was very pleased with my first experience.

Excellent customer service, superb work, and true honesty!
Went in to have my 01 Mercedes tired rebalanced after another Firestone did a poor job. While there I thought I’d also have the fuel injectors cleaned. The manager on duty in telling me it was best that I take my car to a dealership in independent for that service. Kudos!!!

My wife and I have them take care of her Escalade and my F-​350 for oil changes, tires, etc. Attentive staff with good customer service.

Took my. Jeep Wrangler in for a/​c service. Was sold the $ 99 system check. Within a couple hours I was called and told I needed over $ 1900 worth of repairs and that all the hoses were leaking. Needles to say I did not have it done. I took it to Car Care USA and paid them for the same a/​c service. They cleared the refrigerant lines, refilled it and checked for leaks. They could not find any nor could they find any parts that needed replacement. A/​C is now working great with no new parts or repairs. It only needed the lines cleared and vacuumed. I won’t ever trust my repairs to Firestone again.

Waited for 15mins just drop off a vehicle for an oil change. Only me in line and another customer being helped. Only one girl working the desk and doing what she could. Two manager guys walked out from office and didn’t even acknowledge she needed some assistance or address me. I usually have great service here but today was a bad fail. Prob time to take business elsewhere.

Took my car in today and Kristen was my Tech. I’ve never had anyone take the time to so articulately inform me of the issues with my car. For the first time in my 40 years of driving did I not feel that I was being ripped off for a car repair. I found her to be knowledgeable and trustworthy. I still don’t like the bill, I think labor is outrageous, so the reason for 4 stars not 5, but I do like they warranty everything. I would bring my other cars to Firestone.

So after I went and got my inspection done at Driver’s Auto Care off of Mason, they told me I needed to flush out my transmission fluid and brake fluid. They were quoting me $ 409… I said oh my husband told me to look for a better quote! And thank goodness I did. So after getting quotes from Christian Brothers and Dillion’s Automotive, I looked into Firestone. Low and behold they quoted me for $ 295, and then I found an online coupon for buy one service get the other one 50% off… so $ 247…not too shabby compared to $ 409! BUT then unknowingly, I had a coupon sitting on my counter that I had saved for an oil change here… I flipped it to the back and saw another coupon, $ 100 off of a $ 250 service. Score!!! So I came to the store and showed them the coupon and they honored it…$ 188! That’s pretty good extreme couponing for auto service if you ask me. I had no problems with them. They were all very nice and courteous. It took them a little while to do my car but I’m sure it was because I dropped it off so they took their time. Happy customer! Thank you!