Firestone Complete Auto Care

My husband and I are new in VA from Seattle. Not knowing anyone or having any mechanic suggestions we went into Firestone needing a state inspection. After an almost 4 hour wait they told us we needed 800 worth of work done to pass inspections. Then 45 minutes later they said they found yet another issue and it would be almost 1300 now. We didn’t know what else to do and went ahead and had the work. All a bunch of silly issues that added up to a huge bill. 2 days later I notice the inspection sticker they provided had the wrong vin number listed. I called and asked if they could change it. They said bring it in which I did. Then the inspector says it was too much of a problem to change the vin in the system and refused. So now my 1300 sticker is incorrect having the wrong vin listed and the refuse to fix it. DO NOT EVER GO TO THIS PLACE. HORRIBLE!!!

I came in today with a flat tire that I’d taken off myself and replaced with the spare. Igor was SUPER helpful and set the expectation that he would try to have the new tire ready by close of business. About 45 minutes later (at the most) Igor called to let me know they’d been able to take care of the tire while they were waiting on a part, or something like that. I came back after lunch and they asked if I’d like them to put the tire on or if I just wanted to put it on myself. I opted to have the professionals put it back on. They had me on my way in about 30 minutes.
Friendly, professional staff (thanks for the restaurant recommendation Igor!) and wonderfully efficient service. All 10’s on the survey! Definitely recommend them to anyone looking to get tire work done. I’ll be bringing my Subaru back for sure!

Had a flat, and of course they couldn’t patch it so I «had» to get 4 new tires. For $ 700. Went to pick up the truck. Dead battery… so they charged it. Next morning? Battery dead again. My truck has never had a battery problem since I bought it, so really, thanks for somehow draining my battery and taking me to the cleaners simultaneously. I’m glad that you got to listen to my stereo while you gave me four new tires that I probably didn’t have to buy, drain my battery that was working fine, and also made me have to spend money on a new battery that I didn’t need before you put your hands on my truck. Strong work. Well done. Hope you sleep well at night.

My son is a college student in Richmond at VCU. He took his car to be inspected and repaired at Firestone on Broad st. The manager was so helpful. He even offered to provide my son a rental car to get to work while his car was being fixed. The staff was polite and courteous. I love the way estimates and invoices are sent to me via email. Thank you for a job well done!

I have been dealing with this location for years. Today is the reason why I STILL have my vehicles maintained here. They guys are so knowledgeable and awesome. I blew out a tire last night I called them today as I was having some issues with my lug nuts and they came out of their way to me. AMAZING! Thank you guys! Keep up the good work!

Friendly, efficient service and employees that give you a timeline and stick to it. We had our car towed and dropped off overnight, and called in right at opening the next day to explain the problem. When we got to the shop, they told us they would have the problem assessed by noon. Sure enough, shortly before noon, they called us and told us it was a problem with the alternator. They said they would have the repairs done by 3pm, and sure enough, they did! Of course, they tried to tack on extras like charging up the battery and a yearly inspection, but nothing too egregious. Cost us about $ 300 to get an electrical test, replace the alternator, and charge up the battery. The employees were friendly and professional.

We dropped our company road Vehicle off at this location to have some work done. We needed to have the blinkers and bakes checked and a bulb replaced. They said it would take 1 day. 24 hours (1 day) later they called us to inform us that they couldn’t do the work at all because their lift wouldn’t support our vehicle. 24 hours!!! Our company lost about 10,000 being off the road for an extra day because this company waited an ENTIRE DAY to inform us they are unable to service the vehicle at all!
Unacceptable! Clearly not managed properly. Don’t waste your time.

I was a first time customer and I came here for an oil change, which I had appointment for on a Sunday at 10:00am. I got there at 10:00am and they told me they were running a little behind, so I chose to sit around and wait. It wasn’t until almost 12:15pm that I was able to leave with my car.
Other than that, I was told that one of my tail lights was out, so they changed it for me. They showed me the light bulb that was pulled out afterwards and I was like «okay I guess it’s fixed now,» but when I went home, the tail light was still out… So I’m thinking that they charged me $ 12 to replace the wrong light.
Probably going to have to find somewhere else to change my oil.

Went in for a state safety inspection. They called me and told me I had over $ 600 worth of repairs that needed to be done! Well, I’m not just going to give someone that much money without doing my homework. They said if I didn’t get the work they’d fail my car and I’d get a ticket. I took the risk and I’m so glad I did.
Took my car to Leete’s and they told me the biggest issue (broken motor mount-​$ 450) Firestone claimed I had was not even broken at all! They changed the bulbs that were actually burnt out and my bill came to $ 105. Take your car to Leete’s for a fair and honest service. I will never return to Firestone.

This station is a joke. Allow me to explain…
Previously, I worked for a company that used this specific location for their auto care needs. I brought in many of our vehicles for multiple (yet simple and basic) maintenance needs. Upon receiving their bill I would be shocked at how much the cost, and still we would bring the same vans back for repair for similar issue.
Recently I used this location for my personal automotive need. What a disappointment and a rip off. Here’s the breakdown:
My check engine light came on. I had an electronic reader diagnose the issue. Specific code code to Hondas of my make and year specified an issue with coolant temp regulation. I explained with 100% certainty that fluid levels were good, no overheating or leakage.
To be safe, I brought it to this garage and asked for their diagnostic services to help remedy the situation. They’re response:
” you’re engines computer software is out of date. We can’t do anything until you get it upgraded so our equipment can read it.“
So I payed their $ 90+ engine diagnostic fee. After multiple consultations with other specialists, they confirmed this particular Firestones conclusion was utter B.S.
I went to an Advanced Auto, purchased a $ 25 sensor. Which, btw, they ran a diagnostic FOR FREE. Told me exactly what every other specialist told me, and now I have the part and was able to install the part myself, no thanks to the «professionals» at Firestone.

Went in for a new tire after our poor car was brutally attacked by the roads in Richmond. Customer service seemed great — the gentleman at the counter was pleasant enough and their ability to get our car service within the estimated amount of time was dead on.
HOWEVER. They claimed our tires were run-​flats, in an attempt to get us to spend over $ 100 more than necessary (they are not run-​flats). Also, they broke the emblem off of our MINI wheel covers because their mechanics did not know how to properly remove them. Did they say anything? NOPE. Sure did not.
So let me get this straight — in 2014 we’re still dealing with automotive service centers that are trying to take advantage of customers, charge them excessively for things they don’t need AND damage their property? Neat.

First of all, I went in right when they opened at 9 to get four new tires on my car. The car wasnt ready until 2 (5 hours??? What the hell?). They also insisted on replacing two lights in my car and giving me an alignment. The tires were supposed to be buy 3 get one free (each tire was $ 150) so I figured I’d be paying around $ 500. Nope, my bill was SEVEN HUNDRED DOLLARS. Ridiculous. This place is a rip off. Unless you’re ready to argue and haggle over prices and outright say no to them you’re going to pay out the ass for whatever you’re getting. Oh they also give your phone number to a different company without your knowledge (apparently this has been a problem with Firestone). It’s an 866 number that will call you all day long while you’re at work but when you call back there’s no option to speak with anyone. 866 numbers also bill you for the call rather than the person calling.

Quick tire installation
Ordered my tires from
, had them delivered here, made an appointment to come in and they installed them within a couple hours on a Sunday! The price was what I expected from my tirerack estimate. They tried to sell me on wheel alignment (~$ 80) but I didn’t end up needing it. Do your homework before going in and be wary of upselling.
Service ⁴⁄₅
Value ³⁄₅