Enterprise Rent-A-Car

They have an awesome team out at the airport Enterprise. I recently encountered a young lady named Janey (not sure if that is spelled correctly). She definitely went above and beyond to make sure that I got exactly what I needed. I truly appreciate the great customer service that I have received from this Enterprise and the one on Broad at Horsepen. Karin and Jean are doing a great job over there as well!!!

Great service, clean well equipped Nissan Altima, easy in and out no bs, pick ur car and go.

The car I was given was a pure piece of garbage. The seats were stained like it was 25 years old and the key fob fell apart in my hand. Upon which time I realized it had been taped together before. Not good at all. People were nice, that’s all they had going for them on this trip.

I rented here through a corporate account for a business related trip. I first want to start out by saying the woman who helped me was very friendly. She advised me that I would need a toll pass. Mentioned there are a lot of tolls in the area and this will save you money. I also got a GPS because I was not familiar with the area and did not want to use my cellular data. The vehicle was a Toyota Corolla. The vehicle was given to me in a filthy condition. I’m talking dust, dirt not vacuumed. Not to mention the vehicle had a foul smell. I was so disappointed and nearly embarrassed every time I got into it and drove to work. Second– the toll pass that was going to save me money. Ended up costing me $ 12 because I never went thru a toll. I don’t believe I’ll be renting from this particular location again. You’d think for a 5 day rental from a large corporation id have a better experience. It’s unfortunate.

Check-​in and check-​out was absolutely painless and fast. Car was in fine condition.

The car was ready when we arrived on schedule unlike Hertz the day before who wanted us to
Wait an hour for our car
We were upgraded n/​c to a mini van
The can ran fine
Turn in was no hassle,

I was overcharged $ 50 for two days of car rental. I was charged for insurance that I expressly did not ask for and was charge for being 20 minutes late. The representatives that work at this location were extremely rude.

I always receive 5-​star service from Enterprise as they go out of their way to make sure that their customers are taken care of. This facility was no different from the rest as they made sure that I was happy with the vehicle I was getting and made the process quick and simple for me. I will definitely rent from this facility again when I am back in Richmond.
One concern for some people may be that the car I received smelled like it had been smoked in before. For some people this may be an issue and I did not notice any «no smoking» stickers or signs in the vehicle which leads me to believe that this location allows smoking in the vehicles.

Terrible experience. Car reeked of cigarettes (I didn’t notice till the next morning because I drove to my hotel with the windows down after a long flight). Back seat had a big stain (Not cool if you’ve got colleagues in tow). The resolutions offered were: 1) I drive back (opposite direction from hotel to my office) during rush hour to swap cars; 2) $ 25 off the rental; or 3) upgrade next time. When you stick a customer with such a bad car for a week, take some responsibility for it. They could have sent someone to drop off a new car and taken this one back.

I have been an Enterprise Plus member for a number of years. I have rented Enterprise cars for as long as three months. Tried to rent a car through their website and gave up after several attempts. Finally went to a different website «Airport car rental for $ 7.00/day». Managed to get an Enterprise rental at a lower price than through the Enterprise website. I had a request for a full sized car. There was only one available and it smelled of the cheap room deodorizer used in hotels to cover the cigarette smell. Needed the car for 8 days and did not want to endure the smell for that long. Waited 30 minutes for them to «bring up another full sized car». There were plenty of larger cars just sitting there but was told they were not considered «Full Sized» so I am penalized and have to waste my time for them to perform as contracted. Upon returning the car, I am directed by their team member to move into another line using hand signals? There is not another line so I drove up to their kiosk. Another team member told me to drive around to the place I originally pulled up to. Another car came in and experienced the same greeting I received. Someone needs to train this young team member on how to direct traffic, or let him go! After numerous years of using Enterprise for business and pleasure, this location has convinced me to go elsewhere!

I have used this location multiple times and had great experiences. However on multiple occasions have been treated poorly by an agent named Nina when I didn’t purchase the extended coverage or the prepaid fuel.
All of the other agents have been great. The rating would be much higher if not for the one individual.

Great service! Line moved speedily and I was granted a better upgrade than expected. Vehicle was in great condition and I received the car in minimum waiting time. No complaints… will certainly rent with this location again!

Everything was super easy with Enterprise. Everyone was pleasant. I liked paying $ 1.99 for gas in advance vs. the $ 2.99 that it was at the beach. Only problem is, I should have used the entire tank of gas instead of ½ because you’re charged a tankful regardless. It’s still a convenience and a good one. Will definitely use Enterprise again.
My only complaint/​suggestion (which maybe the airport vs. the rental car companies) would be to allow the transactions to be made where you pick up the car. Going in the airport, locating your rental car company, stand in line, register, going back to the parking garage, finish paperwork, it becomes a chore and not a convenience. Just doesn’t seem that the customer is being put first. It needs to be thought about again. Maybe the car could be chosen upon check-​in then someone can bring it out to the customer. Just a thought.

No waiting in line for this trip. I’ve used Enterprise many times and have had great luck. I was given a new car, a Dodge Dart (yes, same name as years ago!) with just over 1,000 miles and it was spotless inside and out. I drove approximately 500 miles over the course of a few days and it was a smooth and quiet ride, and handled great in the mountains. It was roomy as we had 3 traveling and a huge trunk for our luggage. Return was easy and fast. I purchased the extra insurance in case we needed a new car on the road as it was an important event that I needed to be at, and it was so hot, that I didn’t want to take a chance. Didn’t need that extra protection but it gave me peace of mind. Will rent from Enterprise again. Happy that the moved their location in the airport closer to the main Richmond, VA airport building.

I’ve used Enterprise several times now and it’s been okay. You first go to the counter in the airport to check-​in for your reservation. Everyone I’ve encountered is very nice and the process goes quickly once you get to the front of the line. The problem is the line. I’ve never seen more than one person at the front desk and I’ve spent over 10 minutes in line before. It’s frustrating.
Then you move to the second level of the garage. Again, very nice people helping you out, but if there’s a line, you’re going to wait. And if there’s a line, you should also watch around you, as people whiz by in the parking lot and I’ve had to jump out of the way of cars before.
The cars I’ve rented (all standard) have been hit or miss. Most are older models with no features, not even power seats. They feel old and a bit musty. My most recent rental was a newer Altima that sync’d with my iPhone when I plugged in the USB cord (first time that ever happened — I normally have to bring my old lighter chargers).
The return process is pretty easy — just pull up and someone meets you to check over the car. They hand you a receipt and then a receipt is automatically mailed to you.
Overall — an okay experience for the price.

This is an excellent rental service. The employees are very kind and try to work with you. I was in and out so quickly, and without any hiccups. I wasn’t overcharged or up-​sold anything unnecessary. I’m only going with Enterprise from now on.

I rented a car during inclement weather so I understand the exterior being dirty. But the interior was very dirty! I’m not talking about a little bit of dirt it was sticky and nasty! Also, don’t fall for the prepay gas option. I returned the car half full but they still charged over $ 40 for a vehicle that costs less than that to fill when completely empty. The staff was friendly enough though.

tired of Hertz and the reception at the Enterprise desk was so much better than at Hertz. Price was better, too

Enterprise kept asking me to write this review, I was at work and a Invoice came in my email for a Car rental in Richmond, I have never been to richmond. I proceeded to call the corporate office and to my amazement, they could not help me. I then proceeded to try calling the Richmond location for 5 hours over 3 days and never got through. After the first 6 hours I cancelled my credit card due to the fact that this reservation was made through another travel agency and not our own.
It was a disaster trying to geat this issue corrected an a clear understanding of what had happened.

I’ll preface this review that I normally a) don’t rent from Enterprise and b) don’t rent from my home airport, but this was a great experience all the way around!
For this particular rental, I needed a large for a family road trip to Florida, so I was looking for either a full-​size SUV or possibly a minivan with unlimited mileage. I have a Hertz Gold Membership through my employer and consequently use them for most rentals, but for some reason their rates for minivans and full-​size SUVs (even with a corporate discount) were ASTRONOMICAL!!! Sure, they’ll give you a Jeep Liberty for a good rate, but let’s be honest — I have more room in my Altima than there is in a Liberty. So that was a no go.
As I started to shop around, Enterprise had pretty competitive rates with Dollar and Alamo, but what finally sold me on picking Enterprise was their USAA member pricing. Not only did I get a weekly rate that ended up being almost $ 200 cheaper than the competition, but they also gave me a 5% discount off the top! Winning!
Pick Up and Drop off were both a breeze; I was in and out for each in less than 15 mins. Unintentionally, I arrived at the counter in the terminal in between flight arrivals, so I was served fairly quickly with almost no wait. That said, in just the time it took to service me, there were easily 10 people behind me as I walked to pick up my rental. Something to keep in mind for potential future rentals. I ended up with a 2014 Chrysler Town & Country with less than 200 miles on it, complete with SiriusXM Satellite Radio and a drop-​down DVD player for the kids!
Drop off was equally easy; quick walk-​around and I was gone! The most difficult part here was navigating the confusing and winding roads surrounding RIC to get to Rental Car Return.
The only pain point here and primary detractor from 5 Stars is that this rental rate was ONLY good at the Richmond International Airport location; all of the local locations were at least 50% more expensive than the RIC rate (particularly frustrating when there were 3 locations much closer to my house). Other than that, this was the perfect combination of painless and a good value! While I will still check Hertz first, I now have a proven fallback plan with Enterprise.