Avis Rent A Car

Their associate level and management level employees are all disrespectful and very rude. I got into an accident, the vehicle had full coverage so I went to pick up another vehicle as requested by their 1800 number, to my surprise Jeremy Kimble had the authority to deny me the option to trade in the vehicle (because I had more days left on my contract) & optd to cancel my contract (because of our attitude), then proceeded not to explain my options and the insurance policies after asking on several different occasions. The unprofessionalism must stop as this is the second time I have been disrespected at this place and it will be the last. I will never do business with Avis/​Budget at the Richmond National Airport. Above all, they never asked what happened, accused me of damage to property and talked about us to his fellow colleagues, they simply did not care and are down right disrespectful.

First: Read all Unilocal reviews for Avis. Second: do a walk around of your car even if NO ONE from Avis does one. If there is an agent there, do one anyway. I’m talking walk around, use the flashlight on your phone. Third: trust me because the check in agents tried to pin ‘unreported damage’ that was on the back of my rental on me. Fourth: apparently there is a ‘pink envelope’ in your glove compartment documenting damage, if there isn’t one, they will say the damage is your fault. The best part was that there was an agent walking in between my car and another one at the time, and the car was backed in… making it impossible for me to see any rear end damage before I left. I guess I am lucky to have made it 10+ years of renting cars for work and never been duped by car rentals before.

This is worst car rental I have ever been visited. Staff is super rude and they have don’t care attitude. I am giving 1 star as less than that doesn’t exist. Run away from them. Very very rude people in front desk even their manager is not taking care of it. They are spoiling whole AVIS image.

I had the same experience as others; they charged me additional fees that I was unaware of. I had an additional driver and knew I had to pay for that, but they managed to sneak $ 7/​day roadside assistance in too without me realizing it til I returned the car. I explicitly said that i wanted to decline all additional services. Still working on sorting it out (have to call back after 48 hours – very lame) but they were completely not-​helpful and unsympathetic at the counter.

On Christmas morning a rude woman with a top knot made us wait ten minutes for a very nice gentleman that did help us get our car. He talked us into an extra day but told us we could return it early and my card wouldn’t be charged. Not true. I called repeatedly during the day and experienced long wait times and unhelpful customer service trying to turn it in early near my auto mechanic. They over charged me and refused call the original clerk to confirm promises made by him. Not even an apology for a poorly trained staff. What a joke. I’ll rent from Enterprise next time where my experiences have been great!

I was very pleased with my Avis rent-​a-​car service. I picked up my cute, red Ford Fiesta in Philly and returned it in Richmond. This car was my little buddy! It faithfully got me around town, was pretty good on gas, and safely got me from Philly to DC to Richmond. It was easy to pick up, and even easier to return. I was super happy with the customer service from beginning to end!

I have been a faithful Avis customer for several years now and I travel every week for work. I would say this location has the worse customer service at the front line associate level that I have ever seen.

This place will rob you if your not careful, make sure when you decline additional insurance coverage, that you do not see it on your receipt. DONT NOT TAKE their word for it.
Avis and Budget are together in this location. They are quick to take your business, but as soon as you have a issue, they put you on hold for over an hour. I got my money back, but not before making a few calls.

The hospitality that we received both at check-​in and during check-​out (especially from Melvin at the kiosk parking garage) was the best. The staff was friendly and knowledgeable about their fleet and availability and worked with us and our luggage to find the most compatible vehicle for us. We will definitely look at renting from Avis again.

A perfect experience. Quick, friendly service at the counter. Got a Nissan instead of some POS Chevy. Car clean (still wet from the wash) and waiting for me. Fast, accurate check-​in at the end of the rental. This was my first time using Avis (Hertz and Enterprise didn’t have cars available when I reserved), and I’m pretty happy with this experience.

At this location Budget and AVIS are together.
There was no one at the Budget counter when I arrived.
It took the AVIS person forever to get me a car.
Then the CAR was a POS — Lemon.
The Check Engine light came on around five minutes from the airport.
Then the stability control warning stated flashing, next the low engine power warning.
I drove it to my destination and back, never hitting 35mph.
They did nothing about making me drive a faulty car.

Everything was fine until I returned my car with a full tank of gas, without a receipt and was told I might be charged more if they could squeeze any more gas into the tank because I drove less than 75 miles!!!
I gad the car for 3 days too.
I don’t even know where to begin to describe the things that are wrong with that! Never again Avis!

If you are a preferred Avis member or Avis First, skip the counters inside the airport and proceed directly to the garage.
Avis is located in upper level of airport parking garage. The signage is clear so there should be no confusion here.
Service for me was quick and easy, and I really enjoyed the car I was given. It was new and clean :)
Returning was just as easy as well – no hassles and quick. Just make sure to fill up on fuel before returning to avoid fees. The Wawa around the corner is a great place to fill up.

I had to utilize this location for a car swap for a dirty and smelly vehicle I received from Norfolk, VA, to a (hopefully) clean and odor-​free vehicle here.
When we arrived we were greeted by the Avis representative. She was funny and exchanged our vehicle — a Ford Explorer — without delay. She was even able to give me a newer model Explorer from the one I had. And yes, it was spotless and odor-​free on the inside.
It was truly a wonderful transaction and I appreciated it.

This Avis location is terrible. This is the second year in a row that we have rented from them and reserved a non-​smoking car. This is also the second year in a row that we have been given a car that was obviously smoked in or was involved in some ridiculous tobacco fire. I kept having to constantly turn cars in for new ones, or just suck it up because it is so late at night and all I want to do is sleep.
Normally I like Avis, but when in Richmond, I’ll be going somewhere else for my car. Don’t rent here.