Edible Arrangements

I should have read the reviews before ordering from this location. Was lied to regarding the arrangement being delivered to recipient on day requested. Claim they hadn’t spoken to anyone but I found out that they did which was the recipient.
And really don’t think the arrangement was freshly made on the day it was delivered from not being delivered as expected two days prior and was not delivered in refrigerated truck as stated. Arrangement was not cold at all as arrangements I have seen in the past. Will never use this location or the Midlothian location again. They take your money quickly once ordered but service afterwards is the pits! Employess I encountered seem like I am getting paid and that is all I need to do. Very disappointed.

This has been the second time I’ve ordered an arrangement from the Richmond, Main Street location for my mom to be delivered to her job (which is also on Main Street), and it turns into an ULTIMATE FAIL!
Both occasions I’ve placed an order in the morning, and my mom gets the arrangement when she’s leaving work headed to the parking garage around 5pm. (There’s nothing special about this)
Each time I’ve spoken with management, there’s always a convenient excuse of why the arrangement was not delivered in a timely, efficient manner. ie. «we had a large order come in. It’s been crazy busy all day. It’s a holiday». The excuses are not acceptable. If you cannot support your business needs, then maybe there needs to be no business.
The reviews for the Colonial Heights location are also poor. So I will draw my own conclusion that not only is Edible Arrangements over-​priced, their commitment to dependable customer service is sub-​par.
My mom was not impressed either times, which means I lost money that could have been spent better elsewhere.
I will never order another Edible Arrangement, ever!

I had wonderful service, and the staff was all great. I will definitely be returning. Great smoothies!

I gave this location 1 star only because there is not an option for a negative rating. I placed an order for a Valentines Day delivery on ²⁄₁₂ and my order was not delivered on that day or the day after. Actually even though I have called several times and been promised it would be done day after day– it has still not been done and today is ²⁄₂₁! To say I am upset is an understatement. I now regret not ordering through Sari’s Berries. The staff appears utterly incompetent at this point. I have never written a bad review before and surely not via social media but I want to warn others. DON’T USE THEM!!!

I am so mad at this business. I ordered an arrangement for Valentine’s day for my college daughter and not only did they not deliver the item, they didn’t even bother to call me or my daughter. The call center had a note saying delivery failed at 2:30 pm when at 2pm I had a conversation with the store and they told me that the order was «out for delivery». So valentines day was ruined… ruined for me trying to make a surprise for my daughter and her day ruined as she sat around till 7 pm waiting for nothing. They had both of our numbers and didn’t even have the decency to call. Never again.

I ordered Edible Arraignments from this location for the past two months and their service is great. The first time I ordered an arraignment, The delivery person delivered the wrong item. I spoke with the receptionist at the store and they redelivered the proper order within an hour or two and allowed my friend to keep the original delivered item. The arraignments also arrived in great condition and tasted great too from what I heard. There were other times when I had to cancel orders and was able to do so without any problems or hassle. I would recommend to anyone who wants to send a nice, thoughtful and yummy gift to a special someone that they use Edible Arraignments.