Comcast Service Center

Cancelled service within 30 days and was told I owed nothing. Several months later I get a call from a collection agency and find out comcast sent my bill into collections even after I called when I received bill in mail and was told it was an error. Tried to call comcast and ended up speaking to someone in Phillipines who was difficult to understand because of accent and background noise. All he could tell me was that my account was «zeroed out». He could not give me any dates or other information. He was obviously speaking from a script. Xfinity Stinks!!!

Overtime Comcast has stepped up their game and has been great to deal with. It’s nice to see that they have taken customer service to heart.

While I have not been the biggest fan of Comcast internet service during the time I have had it, I really do appreciate the great customer service they provide. I had called the previous week regarding my internet connection in my home. I am in a very large two bedroom where some parts of my home, i barely get a signal for my service. Since I work at home, it is always important to have a strong connection to ensure I can do all things i need from early morning to my late night Netflix show-​watching. So, when I called to complain, they suggested I switch out my current box (meant for a smaller one bedroom) to boost my signal. I was up for anything at this point.
Walking into the Customer Service center, the staff have a friendly face and greet you to immediately help you with your needs. Do you need to pay your bill but don’t want to spend money on the extra stamp? They have a kiosk there for payments. I do warn that some people that come here are already unhappy (and I experienced on my trip), so they will cut you off, run in the door and yell about being next in line. Do not let this unhappy individual impact the review you have on Comcast– as the staff are always willing to help in anyway they can.
I was lucky enough to only have 14 people in front of me that day (others have stated they come and have to wait longer– but I find it all depends on the time of day you come: lunch time, afternoon and right before close are not the best times to show up from what staff told me). If you find yourself coming at the tail end of the day (like myself), just make sure you are in the door by 6 PM, as they will lock the doors.
I came up to window 9 and Mark was kind enough to work with me. I explained my issue, he swapped out my old router for a new (and much larger/​powerful one), explained the process of re-​connection and re-​establishing my network at home, and within 10 minutes, I was out the door, happy and thankful it was pretty painless experience.
**Note: if you do have to take your modem/​route box home, do the online setup if possible. It does take longer than the 15 minutes quoted time for the box to be setup. However, once the box is powered down and back up, you should have no issues.
Comparative to Verizon FIOS, which I have had in the past (way too pricey for the bundling services I don’t need), Comcast is really winning. Between the better price rates and the outstanding customer service, I am quite happy with the service I have. And, the new modem/​route box is stronger and works a lot better than the one I had previously! Bonus!

About a month ago our remote control inexplicably stopped connecting with our box, so we took it to this location and got our box replaced. Upon coming home we noticed the cord to connect the box to the television was missing so we had to go all the way back on my next day off. The woman helping us was very pleasant and tried hard to be helpful but despite this Comcast makes even their best employees look bad. She went back to find us the corresponding cable and it turns out all the packed up boxes had incompatible cables with them, apparently a warehouse error. She eventually got us our cable and sent us on our way (I want to clarify again she was very very nice and really wanted and tried to help us better). Anyway, we get home and it’s the wrong cable.
So we call comcast and they set an appointment to come 2 days later. Our cable is fixed! For all of 6 hours… it ends up going out in the middle of a show I was watching (Both of our televisions went out). We call back again and they can’t send anyone out for about 5 days, which Is today. As of now everything is working ok but the technician had to try numerous boxes and even leave to get a different one from the warehouse for it to work. We’ve been with out television for a month now so I’m hoping it works. I don’t blame the representative we spoke to at the service center nor the technician who tried to help us because they were both as helpful as they could possibly be (which is why I’m not leaving only one star). I just think comcast as a whole needs to get their crap together.

This is a one star review because I have to give one star, in order the write some !!
I have had to repeatedly call customer service because a simply feature on my phone that I wanted cut off, till this day is not cut off. Today I called corporate Comcast and a very indifferent and condescending customer service relation executive promised action. Nothing has happened at the local level. I am still waiting for the promised email. I resorted to this because it has been 4 weeks since I placed the initial order. By the way in the, mean time they changed my phone number without informing me ! Unfortunately I am still in a contract for one more year, but I am a small business owner and the world will know! I’m counting the days until I can switch to Fios.

Comcast had and commercial on TV offering XL triple play for $ 89 for 2 years. Also they advertise a $ 250 rebate card. When I order cable for my 71 year old mom the wanted charge me 119 for the first year and 134 for the second. When I called back they said they would give me the 2 years for 89.00 but not the gift card for 250.00. They want people to come to them but they don’t want to give you what they advertise.

This company deserves no stars. Customer service — poor, price — high. It took 3 months to resolve a billing issue, but heck, what do they care? Not much, because if you want cable services they are one of the few available in this region. Call for service — phone tree is infuriating. My cable and Internet service is intermittent, basically crap on a cracker. Bön appetite.