Cold Stone Creamery

The ice cream is always great, but the staff here were excellent… all very friendly and engaging. The only issue was you needed to get «the key» to use the bathroom, but I suppose I could understand that. Friendly workers always brings people back. I am surprised at the other Unilocal comments… there were four employees working and all were very nice and seemed to enjoy working there.

Well, I thought since it was a beautiful day out that my son and I would walk to Cold Stone and cool ourselves off with a treat, but sadly enough that wasn’t the case! We walked into a furnace because there central air wasn’t working and they had air conditioning units that only managed to blow around hot air! After our selection we were told that the cold stone wasn’t working either, so they just put our toppings on top! It was so hot inside that we ate our very disappointing ice creams outside! To top it all off my son waited till now to use his gift card and this whole experience was a total bust? I really feel sorry for those employees that have to work under these conditions! kind of ironic, don’t you think! Lol!

No stars! The two young non gentleman like individuals that were working the evening I went in, were dumb as a box of rocks. They acted like they were on something. They could not answer a simple question. The store was advertising something specific and both idiots played like they had no idea what I was talking about. Cold stone has significantly failed with these two unknowledgeable employees. Hopefully there will be better training for them in the future or maybe more stringent hiring standards. Pretty below average COLDSTONE

Decent product, tasty and edible. Young employees provided fair service. One greeted us while the other only engaged his coworker. The former engaged only when asked questions, the latter was doing his best to be invisible. It worked. He should get paid invisible money.
We got our ice cream, ate on the sidewalk and engaged the ⁷⁄₁₁ employee next door who was far more friendly

We had a pleasant staff member behind the counter who patiently helped us make a build your own icecream party. She was sweet and patient and it was an overall pleasant experience. The flavor selection was not as extensive as I’ve seen at other locations but coldstone is really about those mix-​ins anyway!

I would like to give this three star because they need to make their small actually am small but I love the ice cream — grace

I order my birthday cake from this Cold stone every year since I started VCU. Every year my cake has been made close to perfection, until this year. It was absolutely horrible, the «manager» Isaiah was completely rude and I will never go to another Cold Stone Creamery again, Sorry but Brusters is my new spirit animal.

I love the ice cream flavors at Coldstone… Especially the coffee lover flavor! I just recently purchased a cookies n cream ice cream cake, although a bit pricey, My husband and I enjoyed every bite! The customer service is good.

Wow, the flavors and consistency are fantastic! The lines have never been terrible when I go, and the staff are always friendly.
The Very Vanilla shake is second to none!

I am a big ice cream fan, and I have never found any ice cream displeasing.
This was the first. May be its because of the hardness of it.
I had CHOCOLATE DEVOTION as am a big CHOCO FAN and I had no pleasure of having chocolate.
The choco chips in it were tasteless, the brownie in it was also tasteless.
Sorry am never gonna recommend this to anyone…
BACK TO MY TCBY STORE :)

I love Cold Stone ice cream (Birthday Cake Remix soo good) but after visiting this location about three time in the last year, the experience is never quite right.
I once came here and ordered the Banana Caramel Crunch, saw rotten Grinch worthy bananas on the counter and thought «I’m sure those are just bananas they have not throw away yet» and I looked away and went to the cash register. I went to the car and when I tasted my ice cream I had a mouthful of stringy rotten banana! Yuck!
I visited this location a second figuring last time was just an off day and I had received a gift are for my birthday, so why not? I asked for the Birthday Cake Remix once again and tasted it just to be sure that nothin was off and it tasted fine, but the problem this time was when I went to pay. I give my gift card to the cashier and to my surprise I’m told that gift cards are not taken at this location. What? It’s a generic Cold Stone gift card! Oh well, I guess I’ll stick to FroYo or go to the Cold Stone in Short Pump Mall.

If you are an ice cream fiend like me, you will love Cold Stone Creamery. Cold Stone Creamery has selected flavors of ice cream for customers to choose .You can mix in different toppings. The topping include candy, nuts, and fruits. Cold Stone Creamery also has waffle cones and bowls. Some of the waffles bowls are chocolate coated with toppings. Cold Stone Creamery has specialty ice cream combinations or you can customize your own creation. I love customizing my own ice cream. My favorite creation I made up consist of cheesecake ice cream with snickers, graham crackers, and a small squeeze of caramel. This combination is ice cream heaven. The first mix in is free but you are charged for additional mix ins. The customer can taste test the ice cream at Cold Stone Creamery. The smoothies at Cold Stone Creamery are pretty good. This location is on VCU campus. The service is steady and the employees are friendly. During the beginning of semester (spring) this location can become very crowded. Sometimes the line is out the door. This Cold Stone Creamery has a very small seating area. I’ll say about 5 tables. There is hour parking behind the building and meter parking in the front .You can get the rewards punch card at this location. Enjoy mixing up some ice cream at Cold Stone Creamery.

It was so nice coming in here from the 85 degree sun. The ice cream is always really good but the price is a bit much. It’s dessert, so I guess I can’t complain too much. When I’m not in the mood for something creamy, they have fruit smoothies as well, which are about as good.

My ice cream had ice in it

I like the concept of Cold Stone. I like all the mix-​ins and stuff. I recently ordered the «Germanchokolate Kake» or whatever it is called. It had chocolate ice cream, pecans, coconut, caramel, and brownie all mixed together. Definitely a calorie splurge for my inner fatty, but it was Oh So Delicious!!!
Customer service was great.
By the way, it was a $$ splurge as well. $ 4 and change for the smallest size, called «Like It», which is equivalent to approximately 1 large scoop.

So if Handels (1 in VaBch, 1 in Williamsburg) didn’t exist they would get 5 stars! Generally speaking the people that work @ this one are pretty great as well… only seems to be 1 or 2 people they have @ this location who are not on my favorite ice-​cream scooper/​mixer list.