Big O Tires

This is my second visit and it inspired me to create a Unilocal account.
Both Erik and Luis were friendly and helpful. I was just about to sell my car and put a major dent in my wheel. After looking for a used wheel in stock, Luis assessed the situation and saw that the dent could be fixed instead and it was in 5 minutes. I appreciated the service was prompt on a busy day, friendly and served my interest. I will bring my business back to Big O in Richmond.

This place is horrible! Don’t ever spends your hard earned money here there is another big o less then 2 miles away in pinole everyone there is helpful.
Erik Elvin who is new at this san pablo location is very hostile rude and talks to women as if they are ignorant. He is extremely unhelpful i suggest avoiding this location all together.

I have gone to this place for many years and the service has been excellent. If you buy big o tires, they will rotate your tires for free and if you get a fixable flat it is also no charge. I hghly recommend this place.

Okay… so just picked up a nail on my way home from work… called 30min to them closing and they said come on down. I did… slowly…and they totally took care of me! At no cost! So freakin awesome! On a previous time they also took care of a nail in my husband’s tire with no notice, in a timely manner and with great customer service. If I lived in town I would take my car here.

Horrible customer service especially if you are a woman! The manager was dismissing everything I said. Trying to feed me a line thinking I didn’t know anything about cars. I work on cars for a living and like most people that do, don’t want to do their own oil change so I took my truck here. I have been taking it here for the last 3 oil change and have them rotate my tires every other oil change. The service writer try to say the last place I took my truck damage my oil plug. I told him so you guy damaged it? He said no the last place that changed your oil did. I told him check your records because I’ve gotten my oil changed here the past 3 times. He tried to tell me it’s normal wear and tear. I told him stripped a plug is not normal wear and tear. It’s caused by excessive tightening. Then the manager stepped in and said the same thing as the service writer. He was very condescending to me. I paid and left. When I got to work one of my wheel covers fell off. I came today to talk to the manager about my issue. He starts by saying how do I know you didn’t just take it off? Really? He couldn’t even acknowledge that one of his employees forgot to put it on. Automatic blames the customers. Then he processe to tell me what my wheel covers is made of. I continue to tell him he’s wrong but still get dismissed. He finally orders me a new cover. But the ordeal I had to go through for a mistake the did. Never again will I use this place! Do disrespectful to customers!

I love how this place is walking distance from my house. Where I can drop off and pick up my car with no hassle.
I spoke to a gentlemen named Frankie over the phone, negoitating prices for a left front wheel bearing to be removed, and replaced. The charge was $ 307.50 before tax; after tax $ 318.45 labor included.
The only thing is if you had to go to work, or something else on your agenda that needed to be done. They will not give you a duration time of when your car will be completed. Big O’ Tires will inform you «Is it okay to leave your car there the entire day because they have other cars with different problems «. It’s first come first serve, at 8 O’ clock in the morning. The work that was done on my car, took no more than 2 hours at the most.
Not Bad!
Once I got my car back, it was a smooth ride with noises dont a half a mile down the street.
Big O Tires compared to AMMCO is way better. I went to AMMCO and they tried to charge me $ 650.00 for a wheel bearing, «Are you serious! I mean Com’on DOUBLE! the price than what Big O Tire charges, thats outrages!». Then tried to say my transmission fluid was burnt, now your just making stuff up.
Thanks guys, I’M BACK IN ACTION!
I promise I won’t hit the corners to hard.
My Car: Chevy Aveo 2011

Not have a good service not solve my problem and I had to pay ???

Walked in around 4:30, an hour before closing time, wanting to get an oil change. Two employees were inside the shop office, one was assisting another customer, the other was looking at his cell phone. Both employees made eye contact with me as I opened the door, but no greeting or acknowledgment. In fact, the guy on his cell phone continued what he was doing (texting? watching a video?) for another 3 – 4 minutes before he looked up at me and asked if I needed help. I told him I wanted to get an oil change, and he quickly replied, «we don’t have time for that, we’re closing in an hour.» They didn’t look that busy, there were cars in the bays, but it looked like only one was being worked on, and there were only two other customers around. Either way, I don’t know if they really were backed up, or the guy didn’t want to take on anymore work for the day, but his customer service interaction was terrible. I understand you want to get outta here asap, but at least pretend like you’re trying to be helpful. I’ve been to this location once before to have a nail removed, and other than being a bit slow (took about 30 minutes) the service was fine. That was when they told me they did oil changes and other services, and to come back when it was time and they’d take care of me; much different feel this visit. Also, like other Big O locations, they don’t take appointments. So if you do need to have anything done at this location, I’d recommend trying first thing in the morning.

Inconsistent quotes, three times the wait time I was told on the phone, and no free shuttle when I came in. Couldn’t go anywhere else once I realized what was going on unless I wanted to pay a restocking fee for the tires. Go to Steve’s Auto Care instead– pretty much the same price without the trouble, and they don’t promise a shuttle they can’t run.

I called to order tires for my BMW 3 series. Marina was helpful and gave me a great deal on the tires. So far the tires seem to be balanced and fine.

Just had great service here. My dealer kept missing the boat on putting on a tire (i.e, said they had it in stock, then they didn’t, then they tried to sell me two, then had to order it — and I just decided I didn’t/couldn’t wait). I looked up BIg O and drove over and got it put on in ½ hour — for much cheaper than my dealer quoted me too. I am going to Big O for all my tire needs.

Came here on Friday the 20^th to have a radiator replaced on my 2000 Toyota Camry. Then they said I also need the water pump replaced. I told them I have to go to work. I came back the next day to have the pump replaced. After driving off their parking lot, the temperature gauge started to go up near the hot but just hovering under the red. So I drive it back and have them look at it. They now claim it’s my temp sensors. They closed on Sunday and would work on it Monday. Monday rolls around and I call them and ask about the car, they now say they can’t find the parts and it will be done Tuesday when they find parts. I call again asking about the parts so I may get my own and have them install it. So they tell me that they found one place that has but it will be delivered on Tuesday. The claim the housing for the sensor on the engine block is cracked. I called around myself and located one of the sensors. So they lied to me about the parts. Luis A. is right, I think I got ripped off here. Never come to a tire shop for service except on your tires. I just came here because it was close to home. What a big mistake. My pump may have been sort of fine, but on the verge of failing but I know there was a crack in the radiator. Need to find me a regular mechanic, my last guy cut corners. By the Way, I wonder if the mechanics here are ASE certified? Probably not. Luis Ambriz and Steve Cohen have horrible customer service especially Luis. He said he’d call me about the car and did not. Eddy the mechanic appears to know jack squat.

My old MR2 had a flat tire and they didn’t make street tires in the size of 225/​50R15 anymore so I was out looking for a set of rims to buy for my car.
I came in after work and was helped out by Devin, the store manager. He was very helpful, friendly, and knowledgeable. He couldn’t price match wheels online, but he was able to lower the price on the wheels a bit which helps (Tires could be price matched most of the time though). He ordered my rims for me and helped me pick out tires (I use a staggered set up). I was told the wheels and tires would be there the next day and sure enough I received a call from them the next day (this was on New Years Eve, but I couldn’t make it because they closed at 12PM.)
I came in on the Friday after to get the new wheels put on. They took time and care with my car and I appreciate that (even though it’s an old car). I drove off happy as a clam in a ride that feels so much better than it used to. Thanks Big-​O!

This is a tire shop. I went there to buy two tires for my ’04 Honda Accord. I got great advice, pleasant, competent and efficient customer service and the two tires I needed for my car at the price I wanted to pay. I spent about 15 minutes one day in their office going over which tires I needed and getting them ordered, and about twenty minutes a couple days later getting them put on the car. What more could I ask for ?
This store is often quite busy, suggesting the vast majority of customers are satisfied and return. If it’s too busy when you show up and, you don’t want to wait your turn, come back later when it’s not so busy.
I have nothing but the best things to say about the way Marena and Jose took care of me and my car. Many thanks. I’ll be back.

Do not go here for service. They will find a way to rip you of! Last time I took my car for new tire they told me they checked my wheel bearings and that they were in bad condition and a few other small things had to be fixed, mind you I did not ask they to check any of that I just wanted tires lol. But ok thanks for doing it. I asked how much it wojld be and it was close to $ 900. So I decided to take it to my usual mechanic and told him what big O told me. He checked it and said everything was fine! And yes he is a professional and a very close friend I trust. Big O was trying to fix something for $ 900 that wasnt even broken! ! Avoid at all cost!

I ordered some rims from Big O tires web site which I had a good variety to select from! I have a 1998 BMW with staggered wheels! When the wheels arrived and were installed I drove the car home and on the way, I immediately noticed a pull to the left and vibration. I took the car back and they balanced the tires again and I still had the same problem.
The salesman kept telling me how sensitive BMW’s are, it sounds believable ! Then the tire guy comes out from the garage and admitted they put the back tire on the front! WTF!!!
They fixed it and I drove home, it gets better. Drove the car for a week and still noticed a pull, I described the feeling to my mechanic and had his team pull the wheels and low and behold they weren’t balanced! Big O does tires and a BMW shop had to fix it! Never again will I take any car to Big O tire

I’ve had several good experiences with this shop in the past few months, on different cars. They finish on time, call when the work is done, and behave very professionally.
As a rule, I do not have mechanical services, including brake work and oil changes, performed at tire shops, so I don’t know how that is. I do this work myself or go to a dedicated mechanic. I do know that Big O performs correct alignments with modern machinery, and they sell good basic tires. The house-​brand Coopers work well, are made in the US, and they’re flexible on the price. You can’t get the same tires any cheaper on Tirerack or Summit, so that seems fair enough to me.
The parking here kinda sucks, and they can be busy at times. With any tire shop, I recommend negotiating a price in person and determining when the tires you want will be in before leaving your car or arranging a ride.

I’ve been going to Big O Tires for over 10 years and they have always been awesome. Devin Skoll is who I normally work with because he is personable and always find ways to help his client if you are ever in a financial lurch. If he is unavailable Steve is the second person that I would recommend. These two guys have been here and have served this location for at least 7 – 10 years.
I have recommended them to both family and friends and have personally had everything done from tires, brakes, battery, alignment and maintenance services to you name it. I highly recommend this location.

I will avoid this shop and any other Big O like the plague from now on.
If you have any problems with the service at a Big O location, their corporate HQ will inform you that the franchise is an independent location and that the corporation is not responsible.
I took my 2004 Honda to this location to have an oil change. The car was fine before Big O touched it. The next day that I drove it, the car died. On the Bay Bridge. Engine was destroyed. $ 3000 to repair plus $ 200 a week for a five weeks for a rental car. Total damages of $ 4000. Unbelievable. Most expensive oil change ever.

I have been to this shop many times and have purchased 4 (well really 4 ½) sets of tires from them. They have always given me a good price and the customer service has been good. Big O will usually match the
price and you get free rotations and flats fixed.
I would issue the following caveats though.
1. Do you research on what tires you want BEFORE going to the shop.
Check out
or a website specific to your car and see what other owners recommend. I went in here once and they did not have the tires I wanted and I ended up buying Big O own brand tires because I was in a hurry. What a mistake! These tires did not wear well.
2. Just buy tires here. Do not let them sell you brakes or some other service.
They have told me I need new brake pads and I checked them out with my neighbor (who is a certified Mercedes mechanic) The pads were twice as thick as what Big O told me. I think the management pushes the other services to max the profits.
3. AVOID dealing with the owner! I think his name is Devin. Big guy who sits at the corner desk. I bought 2 new tires for my BMW and Devin told me that the car needed new coolant hoses. I laughed and said the car had all new hoses installed last week and as a matter of fact it had an entire new coolant system installed!
He proceeds to ask me how much I paid, tells me I paid too much and starts to surf the web to look up the price of the BMW radiator?!! This was just too much. I cut him off and said I just want to pay for the tires and nothing else.
The guys who work for Devin are fine. They really do a good job.
Keep the cautions above in mind and you will be fine with these guys.
David