AutoZone

Went here to grab a tail light and a brake light. They were easy to locate and were reasonably priced. Service definitely needs some improvements! I couldn’t seem to locate any cashiers, and mistook the security guard for one. Eventually someone came out from the back and rang me up.
Probably won’t return unless my battery dies. Even so that is a MAYBE!
If they are that slow just ringing me up, I can imagine what the wait time for a battery charge would be?!

NOT HELPFUL AT ALL!
All I wanted were some brake lights to be put on my car. Simple right?
WRONG! I spent half my lunch hour waiting around for some rude folks to point to where my lights were. Then he didn’t even ask if he could help me put them in until I told him that the folks near my house normally do.
He came outside to look at my car. He ripped apart my carpet in my trunk to tell me that he couldn’t do it (mind you he had no tools). I laughed at him and told him he wasted my entire lunch.
I have been to several auto parts stores before where they get the light in in 5 minutes. This guy was a jerk.

I couldn’t give them a zero so one star will have to do. I called to get a part had my part number she looked it up and said she was going to check to see if it was in. Well I must still be on hold because no one ever came back. It took so long I was able to call the San Pablo autozone and get the part researched and held all while I was on the phone holding with the Macdonald autozone. Call them and you will see what I mean take my advice and just go to the San Pablo autozone this one is not worth the time.

Stay away from this location and here’s 3 legit main reasons why. To start from finish my experience as I approached the store for services.
#1 Outside of the store there’s tons of panhandlers hanging out right I front of the entrance who hound you for money. Then walking inside your hit by the security guard with the huge .40 cal pistol on guard for the business. Pretty sketchy if you ask me, this is an auto store not a prison.
#2 Employes seem to be focused on the girl with some tight booty shorts on so my customer service experience was horrible. Waited around forever for about 5 mins before I even got eye contact then another 2 – 3 mins before I was spoke too. 8 mins is unacceptable waiting period when you can obviously see staff goofing off with a female.
#3 My reason for going to autozone is because they have a nationwide service & return policy. I bought a LT1 distributor from a Oakland location 2 days prior & everything was absolutely new when I tried to return the product with receipt to Richmond because I was unable to travel back to Oakland. I was denied the privilege to do so by the cashier. So I explained how important it was for me to return the item to the assistant manager. Then bam turned down again. I also didn’t appreciate how these guys spoke clear english but once they started talking about my return only spoke Spanish.
Anyhow if I were you I would definitely just avoid this place by all means necessary.