Mor Furniture for Less

Merrit Henderson was as professional as can be. My wife, kids and I could not have asked for a better experience. As we walked in we met Merritt. He greeted us and invited us to look around, which is textbook execution because as a customer I want to feel acknowledged but not pressured. As we looked around and narrowed down what we wanted to ask questions about, Merritt was right there and his knowledge base allowed for all of our queries to be answered, even the off the wall questions my wife likes to ask (love you babe).
Merritt was patient and prompt (we had our kids with us). Jim, another sales associate, kept our kids entertained with popcorn, cookies and he even blew up balloon and batted them around with the kids for an hour while we shopped.
Honestly, I could go on and on about my experience. To sum it up, this was one of the best shopping experiences I’ve ever had. I left feeling good about my purchase. Not to mention, the prices are great.

The best customer service Sebastian Martin great person explain me and guide me thru the process of buying my kids bedroom 100% recommend it

I highly recommend Steve Castle. He’s friendly and willing to help you stay within your budget. Tell him what you want and he knows what he has in the store that will fit your furniture needs. I found a great deal on a couch and recliner. I am now on the VIP list to receive great specials as well. This is my favorite store. Always fun, new décor in stock and polite sales. Free pop and cookies are a bonus when I bring my kids. Again, thanks Steve! I would recommend you in a heart beat!

We were very impressed with the service we received today at mor furniture. We were greeted right away by a very friendly and approachable man named Steve Castle. He asked what we were looking for and sent us in that direction. He let us shop and look around but was never to far away to answer our many questions. He is very knowledgeable in the product and made our shopping trip a lot of fun. Will be sure to work with him again. Thanks again.

Aaron was extremely helpful and showed exactly what we were wanting. We are moving to Vancouver and we were just going to browse. But we were able to purchase everything and set up delivery since they have the warehouse in Portland! Definitely took advantage of the no interest till 2021!!! Thank you so much for your help and we will definitely be using you again!!!

Steve always takes care of us!

Really disappointed in the final products and «after» customer service from the Richland/​Kennewick Mor store. I was very clear about my availability to pick up my furniture — but they continuously called and texted me to pick up my furniture while I was out of the state. When I returned, I called to pick up my items and was told everything would be ready. I arranged with a friend to get everything and only one item was ready. I went back to pick up the rest of my items and the warehouse worker didn’t want to open the box (for my safety) so when I got it home, I realized it was the wrong item. I had to go back (3^rd time) to return the wrong chairs. On the 4^th visit I finally got my chairs but I have to assemble them myself. They NEVER told me I’d be assembling my furniture (hello, I’d rather go to IKEA) or I wouldn’t have purchased them. They charge for delivery, so I’d like to be paid for my many visits to pick up and return items — but they laughed at my request. I’m done with Mor. Service goes a long way… nice warehouse guys or not, their hands are tied by the sales staff.

This place. Oh wow. Spend your money somewhere else. These people hound you non-​stop in the store. But once you buy your furniture and they hand you their card saying to call them if you have questions or concerns, it’s an 800 number and no one will connect you to the store or your salesperson. We waited a month and a half for our furniture, and when it arrived we were still missing two major pieces. One of which the left at the warehouse! It took almost 8 more hours to receive it. We were told when we purchased our sofa and lounge chair we’d have it in two weeks. What a lie that turned out to be. Their phone operators are rude and have absolutely no answers to questions. We will never, ever set foot in this store again, and will be sure to tell others to stay away as well.

So we pay off our furniture almost a month prior from today, and as we were on vacation over the weekend in Seattle! They made an erroneous charge on our debit card which in result caused our card to decline while away from town! So long story short, we called their location and they they will not answer, finally get to their corporate store answering machine and left a message to have them call us back. We did not receive a return call or a refund yet!!!
So we decided to pay them a visit to help us with the problem! The lady proceeds to tell us that we weren’t charged the right pay off amount which was only suppose to be a whopping $ 14 dollars more than what we paid off a month prior. They never really explained into detail why our bank card was charged $ 140! The lady working their says its a miscommunication between their associate and their district manager about us paying off our furniture from them since we did sign up for the same as cash 3 month finance to help build our credit! She says we are responsible for the $ 14 they didn’t charge us for some sort of service fee! After talking to their District Manager named Caesar he tells her that they will eat that $ 14 dollars! Way to go on pissing off a potential returning customer, now quite frankly I will not return to them! I rather spend that extra money on furniture elsewhere than deal with a company like them that caused us a massive headache!
Poor customer service really killed it for me! You can have the worst product but if your customer service is great! I would return, but quite frankly you guys have neither! Will avoid this place like the plague!!!
They should quit their jobs and become politicians so I wouldn’t feel so bad when I got bent over without any lube

I also got the deal from spotted fox for $ 200 worth of furniture for $ 49. So I bought a beautiful headboard/​footboard (showroom floor model) for $ 399 (only $ 199 on top of the $ 49 already paid). Kind of hard to beat that deal.
The furniture seems hardy and its in great condition for the floor model.
Leon was the associate who helped me and he was very pleasant and knowledgeable.
As I didn’t have to deal with order or delivery (picked it up myself), and the assembly was easy, I did not have the issues others have clearly had.
It was nice that they had popcorn, soda, and movies/​videos to entertain the kids. And the selection was okay. I would probably shop here again… but not without a coupon. :)

While they may have decent sales and good furniture, their sales force and managers are terrible. We sat there for quite awhile since the guy didn’t know how to work the computers waiting for credit approval. After receiving it, he informed us that the minimum purchase price for the card was $ 60 more than the item we were buying. I asked why he didn’t tell us that before and he said «because I just figured you’d buy something else. You kind of have to.» I was disgusted and went to speak to a manager. The manager tried to lie to me and tell me he was new (my sister had purchased something from this guy — Ashe a few months before so he obviously wasn’t new). I would rather pay more and receive better customer service than to return to Ashley.

I would have given two stars but we got an awesome deal at Mor through Spotted Fox so I would feel guilty giving just two… I wish I could give 2 ¼ or something.
Like I said got a screamin’ deal, used a $ 200 voucher purchased for $ 49 and found a lovely little accent chair. The salesman said it would be to the store in «just a couple of days», lo and behold after all the paperwork was completed we were nearly a month out on delivery. And it arrived AFTER the moved out delivery date. Finally got to go pick it up only to find we had to assemble it ourselves. Fortunately it wasn’t complicated. The chair currently has an unpleasant chemical smell to it, I don’t want my daughter sitting on it and as soon as the weather is good enough I am going to set it out to air. Not altogether sure I would do business here again.
As for my required (by self) positive comment… The sales staff and manager were nice enough.

Second time we have went to Mor furniture. We were happy with the first purchase so we went back for MOR. Sarah our sales associate was very knowledeable, courteous, professional, and efficient. I just wish they had MOR in stock.

I have had to return an item that was damaged more than once. Plus, they have just not showed, or called for 2 delivery appointments. And the appointment window is 4 hours. A major inconvenience. So, there is a reason they sell «Mor Furniture for Less» !
And calling them!!! Oh My GOSH! I have been on hold in excess of 20 minutes. Really, I’m not kidding. A Nightmare! And you can not have a number for the local store, oh no, that’s a secret!
Now, its a fun store and they do have a decent selection. However, I have spoken to someone I know that has also had this experience.
So, beware.