Tcf Bank

Feel like going to the dentist? How about a funeral? Maybe sitting in a dunk tank surrounded by your worst enemies?
Any of those would be more pleasant than visiting this particular branch.
I’m a TCF customer, and while I have no real gripes with TCF as a whole, this particular branch leaves much to be desired. I honestly believe that the employees at this branch must have contests to see who can be ruder to customers. Maybe something like this:
Teller 1: Okay, so I’m going to go sit in the back and gripe about previous customers to Teller 3.
Teller 2: That’s a great idea! When my next customer comes in, I’m going to pick up some papers, write some stuff on them, and not even bother saying hello.
Teller 3: YES! And while you two do that, I’m going to help out the person in the drive through, and talk to you guys about how dirty their car is and how they are fasion victims.
ALL: GO TEAM TCF RICHFIELD!
Seriously. These people need serious, serious customer service training. Many TCFs have more pleasant employees — the one at the U of M and the one at Cub in Minnetonka come to mind. But this one, I’d avoid it unless you really, really, really need a bank.

So, I have been bouncing back and forth between the idea of a bank vs. the idea of a credit union. Check out the stars, and you can guess which I decided.
I have had up and down experiences with this bank. Generally I just go in for mindless transactions. No big deal. However, when I needed a little more from my bank, problems arose.
The first person I talked to about a loan was great! He was very helpful and honest with me. I was hoping to deal with him throughout my process. However, when I returned to fill out paperwork, there was another gentleman that shot me down (and ended our conversation by picking up his phone and turning his back to me!). He told me opposite information from the first person, and I had to walk away with my tail between my legs.
This misinformation put me in a really troublesome spot, so I went to talk with a manager. Incredibly unwilling to even have a conversation with me, I was told there was nothing they could do. This may be the case, but if this is the way they are dealing with customers and their problems, then they do not want nor need my business and I will take it elsewhere.