Western Dental

worse dentist and customer service ever! longest waits in town and no one working there has any idea what they are doing nor do they have any customer service skills… awful!

Please please please be aware if you go with this company they will harass you. And I’m talking about their main corporate office. Whatever you do do not give them permission to call you. I win here to get my daughter her braces the day I signed the paper was the 6^th so automatically my payments were due every month on the 6^th. I let them know I pay my bills on and around the 20^th. Every single month they start calling me around the 5^th 2 to 4 times a day and they always start off with hello this is an attempt to collect a debt. What the hell! Don’t make it seem like I don’t pay my bills And I always tell them I pay my bills around the 20^th. This is when I get paid. I recently stayed on the phone for about an hour trying to speak to a supervisor after about an hour on the phone they informed me they can move my date to the 20^th if I agreed to put a card on file and get automatic withdrawals from my account. I let the lady know she was in sane if she thought for one second I would let them have access to my account like that after the harassment I’ve had to deal with. Mind you they put my daughters brackets on back in May it’s now September and they have not done anything since! If they felt like she wasn’t ready for braces they shouldn’t of put the brackets on it’s like they do it to claim their territory so they can get a payment…
I have blocked seven different phone numbers from them and they still harass me!!! Also if you’re going to go here you better be prepared to wait! Appointments mean nothing here!!!

Well first things first. If you’re going to be coming here, make your appointment as early as possible. The staff here is very unorganized. My boyfriend had an appointment on a Monday at 5:00, we checked in at 4:45pm, because it was his first time and we knew he would have to fill out paper work. Finished everything by 5:00, but he wasn’t even seen until about 6:15. For him to even be seen, he had to keep asking the receptionist if he was next, and how many people were ahead of him. He was finally seen, and was taken back to do some X-​Rays. Then they brought him over to a chair where he would be examined, and as he sat there, all of the nurses and so called doctors, kept saying that they were off he clock so they couldn’t help him. He was then told to come back on Friday, right when they opened to finished his exam. Nice work western dental. We will NEVER be coming back due to your lack of organization.

(Disclaimer this is review will be typed by my sister, she’s so angry about her experience she asked me to allow her to type a review.) Her review is as follows: today I went to get a refill for a filling that has yet AGAIN managed to fall out. None of the work I got done at this place has stayed intact. I waited over 4 hours and only got an X-​ray done which I wasn’t even supposed to get done considering it was evident what the problem was. People that got there after me were already long gone and didn’t even tell me they’d soon get to me. They tried forcing a full checkup and X-​rays that day which was just a way for them to make money because I didn’t need any of it, rather than helping me a timely fashion. It was almost closing time and after several hours I realized I was left forgotten even after complaining I was not being attended so I ended up just having to leave. This was one of the many bad experiences I’ve had there. After wasting so many hours on my Saturday, I felt it necessary to discourage people from visiting this office.

At first when I entered the office, I was a little taken back with how run down it looked. Chairs were worn out, carpet was faded, walls were needing paint, BUT THE STAFF WAS INCREDIBLE!
Due to a new system program being implemented that day, the wait was fairly long, but one in particular person amazed me in how respectfully, professionally, and personable she was during my 4 hours there… Her name — Katherine (you were such a blessing)!
Then there was Dr. Peter, who was amazing in examining me thoroughly and explaining everything I needed to have done, and then, of course, we can’t forget Deborah, who went the extra mile in helping me with the financial aspect of my visit.
Despite the appearance of the facility, I would (and am) going back to have my dental work there, BECAUSE OF THE STAFF! I would hope that Western Dental would consider remodeling the facility to match the State of the Art service it’s staff gives! Thanks Western Dental Rialto. You are the bomb!!!; ~ D

Three hours before I was attended, anothet hour before they actually took my teeth out

My family had been a WD patient over the years on and off. This office in Rialto has the friendliest customer services out of all the other WD offices that we’ve been in. I’m not a patient anymore but my kids are. They became new patients of this office about a year now. I only have 1 thing that caught me by surprise. I received a reminder phone call fr this office confirming my kid’s appt for next day. I had to cancel and asked to reschedule any day but it has to be after 2pm because my son has summer school. I understand my request was an extra job to make as far as rescheduling is concerned. I notice through the lady’s voice that she didn’t have a friendly manner. They’re usually have no problem w/​me over the phone. All I can think of is the person on the phone was having a bad day and she’s taking it out on me. The phone call took place on 6÷20÷14

I have been with Western Dental since 2005. Everything went well with them in the beginning. I visited the Rancho Cucamonga location and had a bridge put in the back of my mouth in June of 2012. When the dentist finished, she ask me to sign a note saying I was pleased with the bridge. (I shouldn’t have signed that paper!) I was still numb and in actuality, she knew she didn’t do a good job on the bridge as she skipped off. She placed that bridge over a tooth that needed a root canal! After a couple of weeks, the tooth started hurting really bad!!! I begged for help! The bridge was lifting and a very poor fit! I made all my payments for the bridge and suffered for 2 years not being able to chew on one side! I paid almost $ 2,000.00 for the bridge.
No one would help me at the Rancho office! They all stuck together and they do this very well! I was given pain pills and told the tooth will calm down. I left the Rancho office and went to the Rialto office. I got nowhere! I then filed a grievance with Corporate and received a new bridge at the Rialto office as well as the root canal under the bridge that I had to pay for. After filing the grievance, these people went NUTS!!! They started treating me like crap! I even got a bill for the bridge that I already paid for!!! They were determined to make my life miserable! Then collectors started calling my home and they threw that charge for the bridge on my credit report!!! I am quite livid as I write this!!! That is the only negative on my credit report that should not be there!!! I called Corporate and they turned their backs on me!
I am beyond words for this kind of behavior and I notified the higher up guys and gals to please help me! I got a quick rushed phone call recently from Rialto office saying that I did not owe anything! I’m glad my local union changed contracts with Western Dental and gave them the boot!!! I never knew how filing a grievance can change otherwise nice people into some kind of monsters! So those people you see helping you and smiling? Those are the very ones that will stab you in the back and mess up your mouth on purpose if you file grievance. The new bridge in my mouth needs to be replaced. They put the bridge in without margins. These people are dirty dogs!!!
I am so glad to have a new fresh dental office! My new dentist are professional and really care about your mouth, so far as I know… I do know ONE thing; Watch your back at the Rancho and Rialto offices. Those people don’t have a heart or soul!!!

I was pleasantly surprised and very pleased with our first Western Dental visit.
The staff was very attentive and customer service was on point. I’ve taken my kids to other dental offices in the area and no one compares.
I understand that the first visit is always the most time consuming but being that I had two teens and 4 appointments scheduled the 3 hours we spent was all worth it. I’m sure the following appointments will go smoother since they are all set up in their system. Both kids were happy with their treatment and are happy we found this dentist.

I am shocked — my jaw is hanging, shocked — after reading bad reviews of this location. I have been to WD offices that I did not like, and this is NOT — I repeat NOT! — one of them. I am 45 yrs old, had my first set of fillings at age 9, and have never before in my life had ANY fillings done that the drilling did not hurt. I don’t mean sensitivity, I mean HURT. The experience I had yesterday at the Rialto Western Dental office has forever changed my views on dentistry for the positive. I have had bad experiences that left me traumatized, and the lady that worked on me wiped it all out. You could have driven a nail into my head and I wouldn’t have felt it, seriously. If you have an issue, you have to learn to speak up and say what you need *while you are there*. These people are more than willing to accomodate whatever is going on. They are attentive, compassionate, sensitive, and caring. They dealt with both my emotional needs and need for physical comfort. You can’t ask for more from a dentist. I walked in there an extremely high anxiety case, and ended up smiling and laughing in the chair during the work. I won’t go anywhere else now.

I took my kids it was very nice and fast thanks

Speechless… Had an appointment at 12pm and didn’t get out until 5pm. Simply because they forgot. People came after me got done before me.

If only there was a way to give this place 0 stars! This is by far the worst dentistry I have ever been too. Today being my first day I wasn’t expecting anything special but come on! You must have very low standards to consider this a decent place, I was there for 2 hours (a little over 2) and for what, a clean up that lasted 5 minutes for both my sister and I?
It’s over 100 degrees outside and they don’t even have proper a/​c, I was filling out my paperwork and waited 30 minutes past the time my appointment was scheduled (not to mention the 27 minutes since I arrived), the little waiting room is crammed with people. I was called up, got x-​rays of my teeth done then was told to sit down and wait for a dentist. It’s an open area meaning there no walls, doors or rooms to separate the patients, basically everyone is in the same room (dentists, dentist assistants, patients and parents). With a high noise level, equipment long past its prime and poor service I am not planning to return. There was a lot of unprofessionalism going on, I heard a female employee gossiping to another one in spanish about a client, a dentist cut herself and dentist assistants chatting with coworkers about completely unrelated topics showing clear lack of consideration for unattended patients. I sat there for an hour being completely ignored with the only times someone bothering to show was to look at all my teeth and type up prices. Long and behold my sister showed up having experienced little attention from the dentists then after being told costs and prices with my insurance that covered nothing basically I refused to pay any future expenses and both my sister and I were sent to get a clean up which we had originally planned on yet it took almost 2 hours until we would finally get something done on either of us. My sister was first, two women came and one of them just put tissue paper on top of my sisters neck without securing it properly so it was falling off (the same happened with me) then they’d stuff things in her mouth at the same time I really couldn’t help but pity my sister. One of them is short, Hispanic with bangs and talks in a high-​pitched voice, she would constantly look to the outside behind me to another patient while she was cleaning my sisters teeth. She barely cleaned the equipment after using it on my sister so it really makes you wonder how filthy it must be after a whole days worth of mouths having touched it. With me luckily the high-​pitched woman left but unfortunately the other woman got the paste all over my face, my hair, my glasses and my shirt, she even accidentally got it directly on my tongue then when she sprayed water yet again it when my face, clothes and my glasses that got wet. After she tried wiping the paste/​water off my nose, cheeks and everywhere else she used the same wipe with the intent to clean my glasses. It was horrible! I still had the nasty paste in my mouth after it was over as did my sister and we left the place having to gurgle and spit out water to get all of it out. Basically I wasted my whole afternoon here for a 2 ½ minute clean up with the only time I was shown any attention being when it concerned $$$ (clearly greedy)… This place isn’t worth a penny, I would have to be crazy to ever recommend someone to this place! Maybe other western dentals aren’t the same but don’t bother coming here. 0 STARS !