Rialto Dental Group and Orthodontics

Writing this review for my mother. She’s complained a few time about the service here but today they were out of line. She sat in a chair today from 1:30 til 6:30 to have a cavity (as in 1) fixed. She said the doctor kept coming in and out of the room from patient to patient. My mom is a 60 year old woman. Having sat there that long on an empty stomach was outrageous! Shame on this place for caring more about their bottom line than the well being of their patients. If you only 1 doctor in the office then you should have rescheduled your patients!

Another Horrible experience at this place, If I could give negative stars, I definitely would. Unfortunately, my mom had to come here once again. She always believes in giving people a second chance. They proved me right once again. She went for her check up and was told that she was clear of infections, but that they still wanted to do another deep cleaning on her (of course get more $$ out of a retired citizen on a fixed income). When she asked that her dental clearing be signed, since they said she was free of infections, they denied. They actually signed off on the form saying that she is not clear until she gets a deep cleaning done.
I would rather pay cash for her to get another exam done at my dentist’s office, than to pay this place another penny for their greediness.
Shame on these people that take advantage of the low income and senior people. Not sure how you could sleep at night.

If i could give negative stars i would. This place was horrible! It was my first time coming here, had an appointment at 5, took an hour and a half to finally be seen. Took another hour to get xrays and have them look at my teeth. No kidding getting their estimate of how much they were gonna get me for was the fastest service there. I have great insurance which they pointed out as well, yet i wouldve had to still pay $ 2,000 to extract 2 wisdom teeth, get a new filling and a crown. They’re crazy. And to top it off they didnt even do a cleaning, they just told me i needed one but not a deep cleaning. Well no shit thats the whole reason i went. One visit and im already changing dentist office. Patients beware!

I would not go anywhere but here to have work done on my teeth. I’ve gone to other places in California before, and I regretted it. Many dental practices in California are running scams, but not at this office.
They did good work on my teeth. I had quite a bit of work done. The dentists and other staff were professional and courteous. It is about time for me to go back again, and I’m looking foward to my visit. I trust them.

Friendly staff, but be careful with the financial aspect of it. Get a second opinion.

I have been coming to this dentist for almost 10 years now and am a bit baffled by the low ratings and negative reviews. Of course I can only speak for my own experiences, which have always been stellar throughout the years. I still drive all the way out despite moving further away.
Dr. Chokka is the only dentist I have been comfortable with in my life and he is always professional and personable. I have not had any issues with any of the staff. They are all friendly and efficient. For some reason, my wait time is never long.
As long as the excellent service and pace continue, I will remain a patient of this dental clinic.

Not happy at all. I switched to this dentist last year. I have Blue Cross HMO Dental, and coverages are as follows: Crowns covered 100% after $ 120 copay, and fillings covered at 100%. So after my first checkup for a filling that broke a little bit on the side that doesn’t even hurt, they said I needed 9 fillings, and repair of the broken filling. Here’s the kicker, they said my insurance coverage was really low, and showed me an estimate of over $ 2000. I said excuse me, I work for a large company with great benefits. After looking at the one tooth requiring repair as over $ 800 I asked why? I said give me a crown, and It should only be $ 120. The doctor started quoting «ethics» because he didn’t want to grind the sides down on a good tooth to make a crown fit. I told him it’s my tooth, but they refused to do a crown. Then I asked why the fillings were over $ 100 a piece when they should be free? They didn’t even bother to show on the estimate the option for traditional metal fillings. They tried to trick me into paying for the white ones that cost money. So I said it should be $ 120 for a crown, and the fillings should all be free. They refused to do the work, so in essence you pay their extortion amount of $ 800 plus for something that should be a simple crown, or they won’t do any work on you. The thing that’s weird about it is that my wife in January of this year got several metal crowns, and metal fillings. They must have changed ownership, or are in financial jeopardy because the options she was given, are not even an option for me now. Rip off place. Pick another primary care dentist during open enrollment. I know I will.
Here’s a follow-​up on my initial review. I changed dentists, and after the initial visit 4÷28÷2015, I was informed that I had 0 cavities!!! That means the 9 cavities Rialto Dental claimed were false. Crooks.

This is the best dental office I have ever been to. We love Dr. Cadet, hygienist Elizabeth and the office staff. Everyone is so nice. They are honest with their business practices and make sure you are aware of every treatment they suggest, what your insurance covers and what the cost is to you. No surprises! The office is clean and state of the art. They make crowns on site while you wait!

Usually a great experience but today I had a 5pm appointment that should have taken no more than 40 minutes in and out it’s 1 hour and 25 minutes later and all I’ve had done is xrays!!! Unbelievable.

Update … Nothing has changed! Horrible service, this place is a joke. A few more months and they are losing my business.

service is phenomenal there’s absolutely nothing to complain on that part. super great staff super great doctors and the atmosphere gets better and better each time.
the problem is with the financial side of them, they seem to think its OK to send out invoices with wrong amounts on them and then involve a third party to call and harass you for an amount that’s not whats entirely due. i would strongly advise if you are getting any type of service from them to pay it all up front asap. DO NOT get on any type of payment plan with them or i guarantee an hour long conversation going over all the wrong information that was given when you think your making the final payment.
DO NOT EXPECT FOR THEM TO DO GOOD BUSINESS WITH YOU.

Picking a dentist can be very difficult, as most people avoid the dentist like the Black Plague. I love this place! Everyone is friendly and they make the experience enjoyable. Dr. Chaka is very accommodating, kind and gentle. Him and the staff remember you with personal details. I actually look forward to my 6 month cleaning.

I came in today to this office for a routine check up and was very content with my visit. The staff is very friendly and welcoming. I loved how the office is up to date with technology. The prices are reasonable. The office is nice and clean wasn’t too packed even when i went in at 11:30am. I will be recommending this office and be coming here soon. Great dentist in Rialto, i know bc ive tried a few :)

I have been lied to numerous occasions on the price of services. I was told a partial plate would cost me approximately $ 450. When I went for the service, the price jumped to $ 1500. I was then told that my insurance only covered one plate and that was the temporary partial. I would of paid out of my pocket for the first plate if I had known that, guess I was misinformed again. I think you lie to you customers about the cost of services, and I will not mention the fact that the dentist pulled the wrong tooth when I had an extraction, (guess I did mention it), and not compensated for the lost tooth.

As another Unilocaler mentioned, this place comes off as nice place in the beginning! but towards the end you will regret you came here! I’ve been coming here for almost a year and it always felt like they were trying to just get my money! All of a sudden I’m getting charged hidden fees that were never mentioned. I finished paying payments on the spot so there was never a need to send me a bill for «professional fees» when they told me i was done with everything i needed to pay… –_​–
Also, some of the staff was not. so. nice… I needed to get a paper signed by my orthodontist because I FINALLY DECIDED TO CHANGE DENTIST and had a small discussion with Gigi. The dentist clearly told me I had no cavities and but an open margin; and this lady forcibly wanted to charge me for the price of a cavity! Even though a dentist assistant and I told her I did not have a cavity. She still didn’t believe us so she talked to the dentist in front of me giving me a look like, «Yeah let’s see what he says!» It was pretty funny when he confirmed what I said and I could have sworn she rolled her eyes at me.
The last time I came to the office was because my orthodontist requested a clearance form by my old dental group and since it was a bit cheaper I decided to go along with it… so I made an appointment and 2 days prior to the appointment I receive a «coupon» from rialto dental, and I was like score! i get like 40% off any dental procedure. So I used it to close my open margin and the staff gave me a look like really? And I even heard a lady from the staff team that it wasn’t going to «apply» okay… so I obviously have to get numbed to close a filling that reopened that they did and it doesn’t qualify as a dental procedure?! They had already spent 30 – 45 minutes of my time in the waiting room doing absolutely nothing and then I’m asked to wait again another 10 minutes. All in all my appointment was at 9:30am and ended up leaving at 12pm with a procedure that only took 10 – 15 minutes to do… in which I think I will add was not done properly because it hurts when I floss… never again…
My lord, why did I stay with this dentist group for that long…
so okay bottom line don’t go here unless you like to spend money for no apparent reason, if you like to wait almost an hour to get attended WITH an appointment, aaaannnnndddd if you enjoy terrible service.
Pros:
fairly clean place for a Rialto dental place
they have «dental plan» for those who don’t have insurance, which is just discounted prices of procedures but there’s an upfront payment of $ 111 and $ 5 co-​pay
and thats its…
Cons:
well reread my whole rant lol

BEWARE! This place initially comes off as a nice, and sweet dentist office but with time you truly find out what the management and staff are truly about over charging patients for procedures that are not needed, poor customer service and unorganized and unprofessional work ethic. I WAS a patient along with my fiancé at this dentist office for over 2 years and cannot believe I stayed for that long. The girls at the front are sooooo lazy and unprofessional, double-​booking appointments, cancelling appointments without notifying patients, and not attending to the patients in the lobby. The actual dentist tries to push you to spend more money by claiming you need more work than you actually do. (So unethical) As for management they are the reason I will never come back in EVER again, they try to rip you off even more, charging for services you didn’t receive, BEWARE. Do not come here unless you want to waste your time, money and be in a lot of physical pain.

Thank you Dr. Miller, Amy and Melinda for a great visit for my 3 year old boy, he is so happy.
See Dr Kevin Miller DDS he is an awesome dentist. Gave me my smile back! My 3 year old loves going for his check ups n the doc is handsome!
Best dental office w great staff and the fantastic Dr. Miller DDS! He is fantastic w great staff thx Favi n Melinda rock on!
Kevin Miller dds rocks
Just a friendly visit :-)
Seeing some of my favorite people GREAT JOB GUYS!
Best dental office thx Dr Miller n Rose :)

The place as a whole I give 4, staff is friendly place is clean and state of the art. Everything nice etc!
Now! I would give Dr. Washington 5 Stars!, I had to have several visits to take care of some stuff after going 6 years with out dental insurance. I previously had a different Dr. and the first visit with him he was about an hour and a half late and it seemed the way he talked to me that it was my fault that he was late. which wasn’t the case cause I waited patiently with out a peep for an hour and a half. Dr. Washington is a relativity new Dr. to The group but she is amazing! she took the time to explain everything to me and if I had a question she had no problem walking me through it! unlike the previous Dr. I had seen. (I am sure he is great at what he does and it was prob a bad moment for him just don’t make me wait and take it out on me especially if I have been more than forgiving about it.)
Back to the good stuff! Dr. Washington’s work very thorough and just amazing! I would also like to mention the Dental Assistants specifically Melinda, she was always so helpful and welcoming.

Just went to their office for a checkup and cleaning after work (today) and would highly recommend R.D.G. to anyone looking for a dental and orthodontic office. The assistants, hygienists (I think thats what they’re called) and the doctor were friendly and professional. I think its a newer office because the building and facilities looked modern. Close to freeway and theres a Starbucks and SUBWAY next door. (sorry I didn’t eat lunch today just stopped by). I recommend, worth drive.