Select Airport Valet Parking

My trip to the airport was great, the guy behind the desk was very nice and polite and made sure everything was in order when he dropped me off at my terminal.
My return trip was possibly the worst customer experience I’ve ever had. I called to be picked up, and the guy who answered was very rude and unfriendly, I felt like I was being yelled at for calling him. During the call I asked him if he was in the courtesy bus area, and he said yes. So dumb old me walked all the way to this area, only to get a phone call from the guy who sounded very annoyed asked me where I was and why I wasn’t there yet. I replied that I was at the courtesy bus area and he goes «well I’m outside do you not see me?» I then asked if maybe he wasn’t in the courtesy bus area and maybe was at shared van. He, giving no real instructions of where he was just described objects he was near. I figured I’d just walk back to shared van and see if he was there, and told him so. My entire walk back to the correct area, he was yelling in my ear asking where i was, why I wasn’t there.
Upon getting into the van with the other passengers, the driver started going off and complaining how young people are the worst. Being a «young» person myself, I felt super uncomfortable and could not fathom how this was an okay topic of conversation. When we got back to the lot, I was very tired, and aggravated after my long flight and van trip, and was handed my bag. I politely thanked the man, only to receive no response. I looked up at him and realized he was just staring me down (super uncomfortable). After a good long pause he has the audacity to say «we accept tips» hands out waiting for me to pay him. As someone who’s worked in jobs that receive tips before, I was stunned. I’m usually a great tipper, but after all his rude comments, and now the audacity to just expect a tip from me?

This was the absolute worst experience! Don’t use them! It’s not worth the money at all! We arrived at midnight in temperatures well below freezing. I called and was told to wait in one cold outdoor place and that they would be «right there.» After 20 minutes, I called again. This time, they said to wait in another place and that I was wrong. The van arrived over an hour after we first called. It was packed full of people, but we were able to squeeze in. The driver was the only one working the whole place. He was unprofessional complaining about the company and angry people waiting to be picked up. He was arguing with another unfortunate women who was left with her family to wait for another trip around (30 minutes or so). He actually drove up to the terminal where the women was standing to «prove» to her that his van was full. In the time that we waited, we could have been home and in bed. It took an additional 15 minutes to get to the lot and he just dropped us off asking us to beep our cars so we could find them. What happened to «valet» parking? We then had to clean off our cars and wait until it warmed at 1:30 in the morning! They had our flight details. They knew all these people were arriving at the same time. Why were they so under staffed? NEVER USING THEM AGAIN!

If I could give negative stars I would.
Yes this place is the cheapest around but it is so worth paying just a little bit more to park your car down the street at another location where it is actually safe.
By all means, if your don’t care about your vehicle at all, leave it here. If you want the employees to take your vehicle for joy rides, drive it home, drive it to other states using your EZPass, gas and mileage, leave your car here. If you want any sort of damage like dents or scratches to your vehicle while your enjoying your vacation, leave it here. If you want to wait over an hour to go to the airport or wait over an hour to get picked up, leave it here. The ‘secure lot’ that they tell you that your car gets driven down to isn’t even locked ever so anyone can get access to your vehicle at any time.
Be careful if you get double or even triple charged because, chances are, you won’t get that money back. And if you do, it’ll be months down the road because the owner never calls back knowing what he’s doing. You will get the run around until you get authorities involved or dispute the charges.
There is nothing good that comes out of this place. From the owner, to the employees, to just the way the whole business is operated, it’s more than a headache in itself.
Hands down, by far, the absolute worst business in the entire world. You would be an idiot to leave your vehicle with these people. STAY VERY VERY FAR AWAY.

I’m a frequent user of Unilocal and I don’t know why I didn’t even think about looking at the reviews before I booked. I traveled with a friend and when we got to the parking lot we didn’t know if it was the correct place but we decided to go in, it was. We should of looked for another lot then it looked very sketchy but the guy at the desk was very friendly. He said the shuttle just left and it should be back in 10minutes so we waited the trip to the airport was fine and we waited less than 10 minutes. Our trouble came when we came home, we called as soon as we got off the plane as we had no baggage. When they picked up they said that it would be 10−15minutes (which I expected) and where to wait. We waited and waited and I called again and they said just a few more minutes. Finally 50minutes later a van stopped and he had no clue that we were there he was going to pick up others. He said to get in he helped me with my luggage but didn’t help my friend. He didn’t open the doors and when we were on our way back to the lot he called home base. They forgot to tell him we were there which was made clear by what the driver was saying. When we got to the lot my car was out front. The driver didn’t open the door for us and didn’t help with our luggage as I asked him if the key was in my car or not with my luggage and coat in my hand he says «we do except tips you know». I was going to tip but my hands were full and so were my friends. After that remark I clearly didn’t tip and just left. I travel frequently and park my car many of the times I will never use this lot again the $ 10i saved was not worth the hassle.

We prepaid online and dropped off our rental car to park for three nights. Upon arrival I had a bad feeling about the lot and it’s jumbled close quarters. «This looks sketchy» said I to my wife. Four days later a nice guy picked us up quickly without a significant wait. When we arrived to pick up, darn, the car was damaged. The attendant was helpful when I asked him if he had some rubbing compound. Apparently a jug of the stuff is kept handy. As he applied the compound he said several times, wishfully,” that the rental car company wouldn’t notice” (not!). If you care to keep your car from damage this is not the place to leave it.

Waited at the airport for over an hour after multiple phone calls. Other shuttle companies and hotels came by every 10 minutes and our van took over an hour. The driver was unprofessional, complaining about the company and making personal phone calls while driving. When I didn’t offer a tip at the end of the ride, he reminded me that they accept tips. I told him I only tip for good service and he insulted me all the way back to my car. Avoid this company.

do not use. scam alert scam alert: owner jim marcotte 7 812 640 154 cell phone number

I had a terrible experience with Select this past weekend. After landing at Logan Airport at 11:45 PM, I waited over an hour in 34 degree weather to get picked up by the shuttle. Needless to say, I’m never going back to Select Parking again. Their service is incredibly incompetent and unprofessional.

As we were arriving and preparing to leave our car for 2 weeks, I noticed how sketchy this place looked. This prompted me to do a little checking and sure enough I found all these terrible reviews. We wanted to see what kind of penalties we would pay cancelling with less than 24hrs notice. I decided to call and ask. The man who answered the phone was so incredibly rude from the moment he picked up the phone. He all but solidified my decision to just suck up the loss on the deposit and park at Logan. The Logan express parking was 10 dollars more for the week but I don’t have to tip some sleaze ball for carrying my luggage. After my brief encounter and seeing the place I seriously wouldn’t leave anything with this company. I’d only use this place if your into rude people and don’t value your vehicle or possessions.

Arrival to Logan at 7 am was great friendly helpful attendant. Wish I remembered his name.
Pickup took 30 minutes and then a crazy ride back. I made sure I locked my car when we left but they stole my parking money from the center console anyway.

If you like the thrill of roller coasters, or near-​complete abandonment of traffic regulations, this is the service for you!
I can deal with the sketchy parking lot, and unfriendly staff, but it’s another thing that passengers are expected to squeeze four people into a row of three seats, particularly when the driver doesn’t seem too concerned about passenger safety. The extreme anxiety and road rage of the van shuttle driver was evident in his frenzied speech and erratic driving maneuvers. The little girl sitting behind me literally said to her mom, «wow, it’s like a roller coaster! «as we wove through traffic, sped up and down hills, and tailed the cars in front of us.
To the driver’s credit, he did get us to the airport in about 15 minutes. I think he might have shaved off a total of 2 minutes with his harried driving.
When we were getting picked up at the airport after our return flight, we asked when to expect the shuttle and were told «we’ll be right there.» Thirty minutes later, the shuttle showed up. So despite all the rushing, it somehow still takes longer than you might expect. When I saw multiple rounds of other shuttles pass us by, I realized Select only has the one seven-​passenger van.
The end of our trip was even more delightful when the driver followed us to our car because we were trying to find low bills to tip him with. When we handed him a $ 1, he insisted that he give us change to break our $ 20 bill. I guess with the bonus near-​death experiences he provided, he felt he had earned himself a larger tip.
If you plan to use this company, definitely allow for 1+ hour travel time on each end. You may also want to make your peace with God before getting into the shuttle. As for us, it was not worth the few dollars we saved, in comparison to another park-​and-​ride service.

I had a great experience. I’m curious if the negative experiences are based on what staff are available during different times of the day, or simply that certain times of the days are more or less busy and allow for more or less staff availability.
Remember: This lot is about 4 miles from the airport. But, depending on traffic, and waiting for the shuttle to come/​go, those 4 miles could easily turn into a 1 hour trip, when everything is said and done.
I dropped off my car in the mid afternoon, as I wanted to make sure I had plenty of time for my 6:40 pm flight. (See preceding paragraph.) When I arrived, no staff were present. I saw a small lot filled with cars and a sign on the door that read something like, «Be back in 10 minutes.» I actually started to panic for a brief moment, thinking I was going to leave my car with some shady lot and even shadier staff.
A few minutes passed, and a van pulled up. The driver walked to the back of the van, and I talked to the woman who got out of the front — asked about her experience, if she felt safe (personally), and about leaving her car there. She said yes, and that she’d used them successfully in the past too. That was reassuring.
Around that time, another guy arrived, I think with the woman’s car. Both men proceeded into the small building. Neither were particularly friendly, but both were helpful. The guy behind the desk asked about my reservation. I told him I’d made it through Parking Panda and gave him the info. He explained they have some issues with PP’s reservations, but he saw my PP receipt, and that was sufficient for him. He then gave me a receipt with their company’s info on it. I asked him to include my license plate number, and he reprinted the receipt for me.
The other guy helped load my bag into the van. We had a decent chat on the drive. He dropped me off at my terminal and got my bag. Nice dude, and I had no problems whatsoever.
While away for nearly 2 weeks, I occasionally worried about my car being in a sketchy place. My return flight home was late, and I didn’t want to bother with my car, so I left it for that night. My Parking Panda reservation gave me a «grace period,» so long as I picked up my car by X time the next day — essentially, at the 24 hour mark from my initially scheduled drop off time.
Normally, you would call the lot and request the shuttle to come pick you up. It’s «on demand,» so you might have to wait more or less, depending on availability of staff and traffic conditions. (Instead, I took a Lyft home from the airport, and one back to the lot the next morning.)
When I arrived back the next morning, I was worried because I didn’t see my car outside. After I entered the building, I told the staff I was there to pick up my car and handed them my claim ticket. They told me it was at their offsite lot. I didn’t wait long for my car to return. Once it did, the guy complimented my nice car and told me they’d kept it right under a light, so they knew it was safe the whole time. Awesome.
Overall, I had a great experience. A quick view from the outside would have made me drive very quickly past this place. In fact, if I hadn’t already made and pre-​paid for the parking, there is no way I would have used this place, based on appearances alone. But, clearly, I had a great experience, and I’m happy to recommend this place. If you need a lot with close proximity to the airport, this is it.

I had a great experience w/​this company. I had my car parked there for 2 weeks, but had to come back in the middle to switch some luggage. BOTH times they arrived at the airport to pick us up within 15 minutes, and had us to the airport in about that time frame as well. They were prompt, courteous and professional. The rate I was charged for the two weeks was MORE than reasonable. I would definitely use this service again.
I hadn’t read the other reviews prior to using… but I can say that it did not appear that anyone had driven my car outside of what was necessary to park it, nothing seemed rummaged with, and nothing was missing. Then again, I’m too smart to leave valuables in a car that is parked anywhere longterm.

WORST COMPANY EVER!!! I returned from my trip and had to wait 45 minutes to be picked up! Then when I got in my car I saw that somebody had not only taken my car for a joy ride but also rummaged through my things in glove box and other storage areas and stole things!!! To make it even worse I tried 8 times to talk to a manager and was never connected to one or called back by him, Jim!!!

I came back from a trip to find money missing out of my car!!! Not cool! And their response to the theft was very shady and nonchalant. I honestly think they didn’t think that I would notice. DON’T USE THEM!!!

Leave an extra hour an each end when using this service. Very slow. Waited ½ an hour to be taken to airport. Then waited ½ an hour for pickup. Not worth the savings.

Worst service ever. DONOT USE THIS COMPANY. We called 3 times and they never came to get us. We tried calling again and they would not answer. We had to take a taxi they never reimbursed us for.
AGAIN DO NOT USE THIS COMPANY

Honestly, I’m surprised there are so many bad reviews. The place is small, and it’s awkwardly placed on a weird intersection — but they have a big lot somewhere elsewhere, where they move your car to. It’s with a UHaul type place. I was scared to get an awesome groupon to here since the reviews were so bad. But honestly, my experience was fine!
The drop off was a bit slow, I think they had just left when I got there, but I made my flight fine no rushing so it was fine.
Pick-​up, they misunderstood me and thought I said I was ready when I said I was waiting for baggage, which took forever — turns out they waited at my spot THREE TIMES before I called them again to explain what happened. Then they picked me up in about 10 minutes.
No worries, these people are fine, my car was fine. All good

Should’ve listened to the review. Only one guy working there. It was early in the morning but there were 4 parties waiting and no one was around. The guy came back in the shuttle 15 mins later (and another party was already waiting there before I got there). So doesn’t matter when you get there, just when the shuttle comes back …
Then you have to go check in and pay FIRST before the shuttle leave. Took another good 10 mins. Once everyone paid, he dropped us off not where we needed to go but at ARRIVALS. Why? Not like they already made us run late or anything!
Barely made flight.

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Driving anywhere in Boston can be a real pain and finding parking can be even worse. Especially if you plain on leaving your vehicle for a few days while flying out of Logan.
There are several options but most range from bad to worse. Getting closer to Logan is convenient the prices seem to go up expediently. Park too far away from Logan in a really cheap place and you can’t be sure your car will still be there when you return.
Select is a nice compromise. About four miles away, they have a efficient shuttle service that drops you off where ever you want at the airport. And even better when we returned all we had to do was call and they picked us up within ten to fifteen minutes. Not bad.
The place does look pretty scruffy but the price was a whole lot better than the places closer to the airport. The drivers were friendly and helpful and made the short ride to Logan enjoyable.
The one negative is that they didn’t clean the snow and ice off our car like they said they would but that’s all right. Select is a convenient place to leave your car when you don’t want to pay astronomical prices closer to the airport