Boston Valet

This company cares deeply about their customers and providing a good customer experience. Like it says on their Facebook, «when you put your key in our hand, we treat your investment as our own.» My boyfriend and I had the company park our car last evening and after our dinner, they couldn’t get the car to start.
Immediately the valet brought out a spare battery, attempted to help us charge the car. When that didn’t change anything, he called the Boston Valet truck to meet us. John Mansfield and his team were then immensely helpful. Attempting again to jump the car before helping us call AAA and get a tow and then physically pushing our car across three blocks to where it would be easiest to tow. When the tow truck didn’t come for over an hour, he loaned the valet his own truck to drive us home while he waited in the cold for the tow truck to come.
Everyone involved was helpful, courteous, easy-​going, but serious about making sure we were safely home and the car was safely taken to our preferred shop. I would trust Mr. Mansfield and his crew with our car any day.

I have never in my life experienced such bad valet service in Boston. I honestly thought the valet stole my friend’s Jeep when we were at Match because he left to go get the vehicle and didn’t return for a half hour! It was absolutely ridiculous and put a damper on our night. When he finally returned he made up some story how he couldn’t find the truck and blah blah blah. So the next spot we went to was District. Apparently the valet didn’t like my friend’s «attitude» and refused to park her car. He left it running in the middle of the street. I had to confront him and «calm him down» so he would park it. We had an hour left to the night and we just wanted to have a drink!!! WTF!!! Boston valet, please hire some more worthy valets, or become more stringent on the policies. They park cars, they don’t perform brain surgery. How hard is it? Get a clue people. I go out in Providence frequently and am more than pleased with our service. It’s not that hard. You’re obviously doing something wrong over there.