Howard Johnson Inn & Suites – Reseda

Hello!
I would like a manager to contact me regarding a refund for my stay at the Howard Johnson on Reseda Blvd in Los Angeles.
This entire experience has been a nightmare.
I originally booked a 2 night stay for 10÷09÷15−10÷11÷2015. Once I got to the hotel, it was in a terrible and unsafe area. Completely different from how it was portrayed. Then when I checked in I was given a smokers room, I do not smoke and I have a 10 year old child present. I showed the receptionist the room I ordered and there was no trace of smokers room.
I called Expedia immediately to get a refund and they agreed to give me a refund.
The hotel did not agree, so I only got a refund for the night I did not stay which was 10/​10/​2015.
As a loyal customer, I rebooked through Expedia and went to the Holiday Inn on Magic Mountain Blvd and had a lovely stay for 2 nights in a NON-​smoking room, and in a beautiful safe area with amazing customer service.
I would appreciate my refund back for the disgusting night I had to sleep in that room in the Howard Johnson.
Wells Fargo refunded me for 10/​09/​2015, but because of the Howard Johnson, the did a reversal on my account on 1÷04÷2016.
I would appreciate my money back in the amount of $ 113.39
Thanks.

Small hotel near CalState. Easy access to the 405 and campus. I’d recommend the king suite but I’ve stayed in all the different rooms they are clean and comfortable. Staff is friendly and knowledgable if you have questions about the area. Not a 4 star hotel, but I’m not here to be pampered or spend a lot of time in the room. Book early you’ll get better rates.

No public restroom, not friendly. Stay at Hilton Woodland Hills, more updated hotel and friendly staff.

So when my hubby booked this, he read reviews and they were decent. I’m hear to tell you pay the extra $ 200 and stay elsewhere, it’s not the Reseda was bad (it’s not the greatest area) but this hotel looks good from the outside until you go to your room. The hallway reminds me of scenes from orange is the new black and the room I had was a smoking room I made the mistake of booking was clean but smelled horrible. I was so upset and tried to get a new room they wouldn’t help I even told, them my daughter has asthma still. Ok that was the first day. Second day my hubby goes out and finds a guy drugged out on meds according to the manager outside the hallway in front of his room practically naked, again we complained and tried to get moved to a new HOJO we did not feel safe, no help again. Breakfast is just bagels and toast with oranges and apples and two choice of cereal. One morning I was down by 9:30 and they were already packing it up. No one uses the pool. They do have a gate to keep the cars safe but for some reason people are, parked just hanging in there car hmmmmm. Anyway my trip to LA was great and will go back but not to this HOjO I’ll keep staying at my Hampton Inns we didn’t book there because they were booked I’ll wait next time

Terrible terrible terrible do not waste your money here! I booked the room for four days first night checked and there was blood on the bathroom wall I called the front desk they send the maintenance guy over the maintenance guys telling me it’s not blood the maintenance guy was very upset had a serious attitude problemthen later on that day he painted the wall with the blood I only receive service in my room one time the maids had a attitude problem is the manager has an attitude problem everybody at this hotel is very very rude please do yourself a favor and do not stay here and also it is very expensive for Howard Johnson’s you’re better off spending the 20 or 30 Dollars Extra And a 10 minute drive to the Hilton everybody at Howard Johnson is very un considerate and rude. The day of my check out I wanted to extend my stay I was too exhausted to check out and look for a different room so I called the front desk and asked if I could extend my stay he told me he have nothing else available he only has a suite which is $ 189 plus tax so I told him that’s fine I will go to a different hotel I waited 10 minutes I called Howard Johnson from my personal cell phone and I asked if he had any availability for tonight he told me yes He have three rooms available which one room is a suite for $ 159 plus tax A king size and also two double beds available I was so frustrated that he lied to me I didn’t even say anything I just checked out and I went 10 minutes away listed at the Hilton and I had an amazing time they have happy hour at the Hilton their rooms was gorgeous the lobby was gorgeous and he had a spa there and everybody was so friendly and so do yourself a favor spend a couple bucks extra and be in luxury instead of having blood on your walls and having people upset with you because of there was blood on the walls and a dirty room in housekeeping doesn’t even want to clean it if you do decide to stay here good luck LOL

We got this room for a friend who was visiting but she had to go home a day early so we stayed in the room for the 2^nd night.
It’s not a pleasant area of the city but once you come through the doors you leave all that behind. Nice lobby, cute courtyard, clean pool, and our room was flawless. If you stay here maybe request a room in the back (where we were) because the front of the hotel is across the street from the fire station. Gated parking which you access with your room card.
The continental breakfast area is nice seating with a TV and USAtoday papers. It’s your basic continental, not like the elaborate ones that some places have been doing. There are 2 cereals, bagels, pastries, bread/​toast, jams/​jellies, milk, tea, coffee, orange juice, apple juice, oatmeal, bagels, cream cheese, etc.
I really liked our room. I’ve been disappointed at times by hotel rooms but everything in there was perfect. It was like we shut away the world outside and had our own little island. Comfy bed, soft sheets, pleasant picture on the wall, Dr Who on the tv. There isn’t a view in this neighborhood but that didn’t matter to me.
We drove a bit west for dinner and found an amazing empanada place on Winnetka Bvd.
Maybe sometime we’ll come back to try out one of their suites.

We are driving from WA to AZ and needed a place to crash. Found this place on AAA website for $ 95/​night for 3 queens. The room is large, nice carpet, newer paint, large bathroom, great AC. The kids loved the pool and my wife and I enjoyed the hot tub.
Continental breakfast was basic with no prepared warm food (just toast/​bagels). Parking lot is gated and seems safe with good lighting.
I’d stay here again for sure.

(this was back in February fyi) Saturday Night midnightish, I’ve spent the last two hours looking for a room, with no luck whatsoever. I am tired from the 175 mile drive to L.A. to go to Dodger Stadium for Fan Fest, and another 200 following my friends as we barhopped across the region. I should’ve been more prepared and made reservations beforehand, but was unsure of my plans. Relieved that my search was over, I gasped at the $ 125 price tag. It was after midnight, I get there’s weekend rates and this is L.A. (San Fernando Valley, but within the city limits) BUT PLEASE!!! I’m spending 8 hours in this room, it’s your last one, and although I am grateful, you could’ve slashed the price a little due to lack of occupancy time, and the fact that housekeeping was only going to have to spend ¼ of their typical time cleaning that room because one bed was not slept in, and I only used two towels. But it was clean, comfortable, breakfast and wifi were included, as was access to a secure parking lot I wasn’t worried about leaving my vehicle in. And for it being midnight, the front desk clerk was charming and flirty.

I have stayed at several hotels in the area for around the same price ($ 100 a night) and the level of customer service here exceeds the rest.
Clean rooms, wifi works great, and gated parking for peace of mind.
I would stay here again and would recommend it to anyone.
For the people that say the neighborhood isn’t that great, well, welcome to LA! Most of LA looks like this.

Very bad customer service. They made us come back three times and when we finally got to check-​in, they charged our card twice. We already paid for the booking and they said they didn’t have it in our records. They weren’t taking fault for their mistake. They are very unorganized. We showed our bank account transactions to prove our payment, but they didn’t believe it.

we have already paid for our rooms and yet they Charged our cards twice because they could not find any record of our first payment. Now they have us going back and forth waiting this is unprofessional and unsatisfying service. Very disappointed. Dont book here

I wanted to give an update to my earlier review. This hotel charged us for a one night stay even though we did NOT stay. We found it in a coupon book and when we got to the front desk, the receptionist told us we could not get the coupon rate. They wanted to charge us $ 40 more per night and we refused to do business with them. We had to dispute the charge with our credit card company. We found a much better hotel for the price they wanted to charge us through hotwire.

As we were leaving to check out, our room received a phone call telling us the hotel’s account security systems (?) went down and that if we gave them our credit card information we can check out right there and we’ll receive one night free of stay. This is a scam that is played on hotel guests. When we asked the front desk about this they had no comment. Luckily we didn’t supply the scammer on the phone with our credit card information.

This review is for the hotel in general not this specific location but the one in San Diego. They have the beat customer service there it was a last minute reservation a little pricey but the room was nice and clean organized, the bed was some what comfy I’ll totally come back to this one, I recommend this hotel to anyone looking

Super clean, nothing fancy and very helpful staff. Not in the best location, but also not the worst. Would definitely stay here again! We stayed here for our Hollywood Studios trip and it was great!

Definitely pretty nice for an inn. Good continental breakfast. The bathrooms were really clean and the room was alright. Only thing that bothered me was the smell when I first walked in. Also good security as there is a security gate to get in the parking lot and the rooms.

It honestly is prob the cleanest hotel in this area. all the others look like there are crackheads walking around or living there. & others are dirty. Speaking from experience. This hotel is clean, has super friendly staff, they mind their business dont ask any questions. They knw what we’re doing, they knw why we’re here. Check in, check out very simple, never any hassles, until Monday feb 10^th. that morning i go to check in at 8:30am. i waited while the only guy working the front desk finishes chit chatting w new guests checking in. i hear their total, they check in & ready to go to their room. im next, i politely ask if there are any rooms available. the guy at the desk tells me there are rooms available and ready, BUT there is a $ 45 early check in fee. i come here often NEVER been told about this. and the guests before me did not pay this. i say $ 45? why if the rooms are ready? then he shrugs and says «eh for u ill do it for $ 20» WTF?! i felt like i was being hustled! i look at him like hes a fool & i walk out. i send my bf in 30 minutes later at 9am to check in & he didnt get told about any early check in fees. he got a room. i walk in WITH my bf & gave him an ugly look like Yea keep ur fake check in fees. RIDICULOUS. that guy should be fired. i didnt catch his name but he was the only guy that is not hispanic. possibly indian. the other 2 hispanic guys that have been at front desk have always been pleasant and polite. they never made checking in an issue.
Cons: 1) no elevator. 2) i dont feel safe w the parking in the back. If i find a parking space in the front i get it. 3) the little hotel lotion/​shampoo/​conditioner suck 4) housekeeping opened our room door and continued to do so to 3 other people (awkward)
Pros: clean. Clean sheets, clean towels, clean walls. 7 – 11 nearby & dennys. I never go but i like the option AND it adds light so i dont feel like im in a dark area.
would i stay here again? honestly for as many times as ive stayed here i was offended at this behavior. im going to look elsewhere that appreciate their guests.

We checked in super late — almost 2am due to flight delays, and the person working the front desk was super pleasant and as chipper as one could be working the night shift at a hotel in Reseda.
I picked it because it was halfway between LAX and our destination, knowing we’d be arriving about 11pm (or 2am as was the case). It worked out perfectly. Aside from being across the street from a fire station, the location was just fine and the room was pretty quiet.
They had a nice continental breakfast and the (very small) pool area was clean. The beds were comfy and the bathroom was clean with good shower pressure. The only negative (hence no 5 star rating) is that there’s no elevator between the 1^st & second floor which made lugging all our luggage up at 2am a pain in the butt.
I don’t foresee ever needing a room in Reseda again, but should I, I wouldn’t hesitate to stay here.

My family and I are currently staying here and I like his hotel. It’s not a four star (my dad is shocked that there’s no elevator), but the interior and room make up for that. Also, we like the fact that CVS is right next door and my dad likes that Denny’s is up the street – hence the four stars.
After looking on Unilocal for other hotels close to CSUN and seeing not so stellar reviews on every one except this, it’ll have to do. It’s decent.

Exactly what is promises: a middle class hotel at middle class prices.
Rooms are about $ 100 per night, which is as cheap as you can get in proper LA.
What I liked:
Room was quiet-​I didn’t hear any unwanted noise
Room was clean and even comfy, with a table
Entrance is always through a lobby (not like a motel)
What I did not like:
Parking lot access is hit or miss: sometimes you needed a card, sometimes it opened up by itself. But I would have parked my car on the street, too.
Breakfast was all carb carb carb
If you have kids they cannot use the bathroom sink as it is too high
Room keys kept expiring every day or more often
No elevator-​so we had to take a room on ground floor. Not a big deal though.
Wi-​Fi is terrible
The neighborhood is not ‘sketchy’ as people say it is. It is fine. It’s just run-​down.
You get what you pay for. I’d stay there again, though.