AAA Home Appliance Service & Repair

Our dryer went out and wasn’t blowing hot air. I have a family of 6 so we needed it fixed fast. I called and Andy showed up within an hour to fix it. He was fast, professional and did the job correctly. It felt like I lived in a small town… friendly & fast service!

Refrigerator repair. They went after the least expensive solution first, then moved to a second solution, saving the potential most expensive problem just in case. I appreciate their approach, and no labor charge for the return visit. The repairman said, «let me know if it as any problems. We will fight to the end!»

I was having leaking problems with my refrigerator, I called around to different repair companies and this company had the most reasonable service fee. I was able to get an appointment the same day I called which was super convenient. Andy and Dimitri came to fix my fridge, they carry the parts with them so they were able to fix it that same day ! I was so pleased with service done. My fridge has been working great since and leak free. I recommend asking for Andy or Dimitri, they’re super knowledgable about appliances and very professional.

I gave them two stars because at least the minimum service call of $ 45 was reasonable. But that’s where it ended for me because the estimate to repair my 12 year-​old GE dishwasher was $ 284, or a little over half the cost of replacing it with a better one, brand new. Why so much? Well, the diagnosis was that the timer clock needed to be replaced and that is the most expensive part in the whole machine. I paid the $ 45 and said goodbye to the repairman. But I was curious. Something didn’t seem just right. So I went online and found that GE has an amazing web site supporting user-​repairs. 10 minutes into the troubleshooting section, it was obvious the problem was NOT the timer clock at all. The problem was the drain pump solenoid. It’s a $ 43 part and I ordered it. Three days later, it arrived and thanks to the clear videos and instructions on the GE site, it took me about 20 minutes to remove the old part and put in the new one. BAM. Dishwasher works perfectly! End of problem. But I still wonder, when they’d have put in the new timer clock, for $ 284, and the dishwasher still didn’t work – and it definitely would NOT have worked with a burned up drain solenoid still in the mix – hmmm. Then what would they have said? I’ll never know, but that’s OK!

I was visiting my aunt in LA and her dishwasher had broken over the holidays. With the dishes backing up and the water not draining, I thought I’d help and we called around a few places and were quoted some outrages prices and a wait time of a few days. We called AAA to come out and take a look at the unit. The next day Andy came out in the morning and diagnosed the issue right away and had the parts available with him. They quoted me a price and had the whole ordeal over with in under 2 hours. Great service, fair prices and the guys know what they are doing.

We called AAA Home Appliance Repair, Inc. (be careful with the name — there are several businesses with similar ones) in Northridge for a repair on our KitchenAid dishwasher. It’s ten years old and it got a lot of use. But gradually the digital control board started to go south; it lost several functions and finally stopped working at all.
I repair electronic equipment myself, so I know a bit about the process of troubleshooting this kind of thing. I decided I better have a pro do it, and good thing — it turned out to be an extremely uncommon malfunction. AAA found it, got it fixed and saved us $ 1200 on a new dishwasher. Repairmen Dmitri and Andy went through the probable causes but didn’t give up until they found the root of the problem. Rare to find this kind of dedication and expertise nowadays.

I will give them two stars only because they provided good service in the past. However, not on these last three visits. Although I have been using them for years, they have forced me to take my business elsewhere. My washing machine was leaking water. Andy came out and replaced the drain pump (2^nd time). IMMEDIATELY after Andy completed the repair, I had a new problem — when I finished a load of laundry there were suds in the bottom of the tub and the laundry was VERY wet. Previously (last 13 years) there were never any suds in the tub and the laundry was damp when I removed it from the washer. Andy returned and said there was nothing wrong with the washer, maybe I was using too much detergent (no different than before), maybe it was the transmission (which they had previously replaced). I used the washer again and still had the same problems. I called and requested another visit by a different technician (did I mention that Andy had a bit of an attitude on his 2^nd visit). So D’metri came out. A very nice gentleman, but he also attributed my problems to the transmission. I asked him to please explain why there was NO problem until Andy worked on the machine, then the problem was IMMEDIATELY present. He could not answer. He tried to say it was a coincidence. Really? Working fine until Andy does a repair, and then instantly there is a problem, but it has NOTHING to do with the work Andy did? Sorry, try to sell that story somewhere else, I’m not buying it.

Refrigerator went out. Called last night after 7:00 pm. Very courteous lady took my call. Booked appointment for 8 – 10:00am today. Andy and partner arrived at 9:15. AWESOME!
Quick diagnosis and they had the parts. What are the odds?
Good guys. They explained their work. In and out in 45 minutes.
Highly recommend.

I recently had AAA come out and take a look at my Magtag dryer because it was taking a really long time to dry my clothes. Andy and Demetri were on time for the appointment (I had a two hour window from 11 – 1 and they came at 12:10) and they quickly figured out it was a faultly sensor in my dryer. They had the part in their truck and they were able to fix the problem in about 20 minutes. I was very pleased with the service (it was efficient and reasonably priced) and AAA will now be my first phone call if any of my household appliances aren’t working!

I recently had to use them for a repair on my ice maker and I was extremely satisfied with the service. Not only were they able to set up an appointment at the time I requested, they were also very prompt (I was very impressed by that). After not having ice all summer last year, I was so close to just replacing the whole thing. Thank goodness I didn’t they were able to save my ice maker and save me a couple hundred dollars.

I used AAA twice in the last month. First, I had a washer that was off-​balance. It is an old Maytag that I bought 30 years ago! AAA has repaired it several times for me over the past four years… there is no reason to get rid of it because it still works. Tony is the technician who has come to my house each time, and he is very responsible, prompt and knows how to fix everything. While he was there, I asked him about a burner on my Thermador six-​burner stove that hadn’t worked for a year. He determined I needed a new part, and we arranged for him to come back a week later to fix it. This is a great company — they call back if you leave a message; show up when they say they will, and are very capable in appliance repair.

This is the second time I have had excellent service from the AAA Home Appliance Repair Northridge office. Andy showed up on time, within minutes knew what was wrong with my dryer, left to get get a part, was back in under an hour and made the repair quickly and accurately. He has been doing this for 20 years and knows his stuff, in my case it was a Maytag dryer. Very happy with their service indeed.