The UPS Store

Aside from having to deal with an unengaged employee on one occasion, my experience at this UPS location has been very, very positive. I’ve never been overcharged, never had a package returned, never had an employee complain about my puppy escorting me, never received anything but courteous and expedient service, and never had trouble finding what I need there.
As an example, I mailed something today. Without any difficulty, I found the package I wanted, and within moments I was helped by a UPS staff member. When I later realized that I had incorrectly transcribed the destination address, I called the store and they quickly fixed it for me. Superb service.

I never thought i’d write a comment about a UPS store but i had to really share this. The poor level of service and the rudeness i experienced at this store is unsurpassed. I entered the store to make some photocopies of documents and to mail some out. I was greeted by the older man who i am assuming is the owner, and i let him know that i would like to make some color photocopies of my passport and to send some documents out. He looked at me very suspiciously, and then asked me in a very rude manner why i need the copies. I asked him why he was asking he told me that he needed to know! I was very surprised so i asked him why again, he said it’s a federal law because it’s a passport. I asked him to reference the law he kept staring at me and said it’s the law. I reluctantly told him what it was for, then i told him that i have never heard of this and i find it very surprising since it’s my passport. He stopped, gave me this mean look and kept staring down at me, and asked me if i wanted it or not! I told him no thank you i will take my business somewhere else and politely left. What a poor and unprofessional way to treat a customer. I went across the street to Staples where they photocopied and mailed my documents with no questions asked. I try to support small businesses in my community but i will never go back to this place again. I do not recommend.

What a complete rip off this place is. First they have their fax price sheet covered by a sign so you don’t see how ludicrous their prices are. They don’t inform you of the leg and arm you will have to cut off before you forgo the faxing process. I faxed 12 pieces of paper and my total came to $ 21.00 Yeah, are your freaking kidding me! What a joke! It costs them nothing for this service, and while it was faxing they were helping other people. A two year old and a one month old in my arms and the snatch couldn’t even inform me of the insane price it was going to be. Then she acted like it was nothing when I was in shock from the cost. Really wish I could have asked for my fax back, lol. Never ever fax anything here! They will want your soul for payment!

This place sucks. The owner/​operator is rude and they close earlier than their posted hours when it’s convenient for them. I’ll drive out of my way to another UPS location. Stay away!!!

The store itself is great! The location and lack of parking when you have big boxes to drop off? SUCKS. There is no loading or unloading zone.
I’ve shipped from here several times. I’ve been very happy with the promptness and the courtesy that’s at this location.
I’ve had friendly service each time I’ve been there, but I need to find a UPS store with a better parking situation.

Store attended was super nice and check my package in quickly, sending me on my way to enjoy the rest of my day.

I had to get an important sample to our manufacturer in China yesterday and got stuck in traffic trying to make the 5:30pm last UPS pickup.
I raced into the store 8 minutes late, and the Indian gentleman and his wife could not have been nicer. They said the UPS driver was running slightly late, so they quickly helped me get the customs form done, and asked the driver to wait while we finished up the labeling.
I am just thrilled that they were able to make this happen, as a delay of a day or so would have cost us a huge amount of manufacturing time.
It is the small things that make a business successful and I will be sure to return to the UPS Landing location for all my important packages.
Many thanks Susan

UPS is good for one thing only, handling mail and shipping. Now that UPS has franchise stores they will want to reconsider the training offered to the owners and the standards they want them to keep. This location has one individual, Tom who understands customer service. The majority of the other staff does not.
The low rating is due to multiple printing issues. Since we have a mailbox at this location my business decided to also use them for some modest print jobs that we do fairly frequently. Our higher quality printing is sent elsewhere but the mistake we made was thinking this location could handle basic quality items correctly the first time consistently.
One job was messed up because the person didn’t understand page orientation. Another job was messed up because the toner ran out mid job and they printed over ¾ of the order with a burnt out toner cartridge. This changed the color of our print out to the point it was unusable. They did correct these issues at no cost to us, but that wasn’t the last issue. The issue that finally made us decide to go elsewhere for printing was when they didn’t print both of the projects submitted at the same time or give us the right quantity, instead they printed only one. The owner of the store tried to get us to pay for the reprint which was their fault. He also argued with my husband about getting the job wrong, as a solution my husband offered to login to their print site to show the project submission. The owner declined.
I generally like UPS, and have used them often in the past for shipping and have had no issues with those services. I however think they need to implement better training for anything involving printing because it’s blatant that they don’t know what to do. We were able to get reprints for free, but you shouldn’t have to send back every job wasting everyones time and money. For that reason we will no longer use them for that service.

Big mess.
Waited all day for a package and it didn’t come.
They said it did! GRRR Took several phone calls. Apparently it was delivered to wrong address and some one from somewhere brought it by a full 24 hours later. It is hard to be told over and over «it was delivered to your door at’ when you were at your door all day and NO BIG 75 pound box came anywhere til mysteriously the next day! upstairs
waste of time. waste of time.

Was a mailbox customer there for about 8 months. Totally
dysfunctional customer service. Owner is content to allow
USPS to deliver the mail late, usually between 4 and 5 pm, because he says he has a ‘relationship’ with the carrier.
USPS priority mail usually gets routed to the downtown Renton post office as a UPS Store person apparently is not always there to sign for it, so you have to go there yourself to pick it up.
Has the most expensive rate, $ 23 per month, for the smallest size mailbox. Also, finding a close /​available parking space
is a very rare event indeed.
I rate this business ZERO stars !!

UPS is the worst customer service I have ever experienced in my life. They didn’t leave a note, the say they sent a postcard (which I never received and don’t believe they sent one). They «tried» to deliver my package 5 days before the estimated date, so two days after the estimated date, when I called to see where it was, they told me I had to contact the shipper and have it reshipped. The whole thing was their mistake and there is NOTHING they can do?
They also gave me the run around and made me call four different numbers and everyone had different stories for me. I will never use UPS again. USPS and FedEx are at my building everyday and are both 100 times more reliable and friendly than UPS.
So livid with them right now. Never ever ever using them again, or ordering from a store that uses them.

Clean and brightly lit.
If you need shipping supplies they got plenty here. (Duh)
Part of the Landing. So super handy to go shopping for a gift then send it!
What stood out most to me was the service. It was quick, efficient, and no up-​selling to try and make an extra $ for more expensive shipping, unneeded insurance, etc. The clerk even told me about a closer UPS store to my actual address so «I wouldn’t have to go out of my way to ship a package.»
And lets talk about price. It is the X-​mas season, and I need to send packages. A 6lb package that would be delivered in 2 days cost the same amount as a 2lb package with an expected 7 day delivery from the postal service.
I know where to go to send things these days.